Heyday

Heyday by Hootsuite is a robust AI-powered customer engagement platform tailored for e-commerce and retail businesses. It automates routine customer service tasks like order tracking and FAQs, freeing human agents to focus on complex interactions. With features like dynamic cart creation, lead capture via chat, multichannel support (Messenger, Instagram, WhatsApp), and real-time analytics, Heyday helps brands deliver personalized experiences at scale. Its unified inbox, sentiment analysis, and campaign tracking tools make it a powerful solution for managing customer conversations across platforms. The platform also integrates seamlessly with popular e-commerce and CRM tools, enhancing operational efficiency and customer satisfaction.