Smooth Transition from Other Platforms: Many users who switched from PayPal or other systems found the transition to GivingTools smooth and beneficial, especially in terms of donor management and reporting.
Professional Donor Experience: Organizations value the ability to host donation pages that look professional and integrate seamlessly with their websites.
Affordability: GivingTools is frequently highlighted as a cost-effective solution, especially for small nonprofits. Users appreciate the flat-rate ACH fees and donor-paid fee options.
Ease of Use: The platform is described as intuitive and easy to navigate, even for users new to online giving. Nonprofits appreciate the simple setup and user-friendly interface.
Exceptional Customer Support: Users consistently praise GivingTools for its responsive and knowledgeable support team. Many report receiving help within hours and describe the support as “top-notch” and “the best they’ve ever worked with.”
Learning Curve for New Users: While generally easy to use, a few users found the initial setup or appeal customization process slightly confusing without guidance.
Hosting Transition Issues: During a past hosting provider change, some users experienced intermittent errors, which affected reliability temporarily.
Limited Functionality for Advanced Needs: A few reviewers mention that the platform may lack certain advanced features found in more expensive systems, making it better suited for organizations with simpler needs.
Recurring Donation Management: Some users report that donors must cancel and recreate recurring donations to make changes, which can be confusing and inconvenient.
