Mobile Convenience: The mobile app is considered reliable and easy to use for on-the-go expense reporting.
Support Quality: Findity’s support team receives high marks for responsiveness and helpful onboarding materials. Partners especially value the training resources and proactive assistance.
Integration Capabilities: Customers appreciate seamless integration with ERP and accounting systems, reducing manual work.
OCR Accuracy & Automation: The AI-powered OCR feature is frequently highlighted as “best in the market,” with reviewers saying it rarely misreads receipts and saves significant time.
Ease of Use & Setup: Users praise Findity for its intuitive interface and quick onboarding. Many note that adding expenses during trips and syncing with accounting software is “painless” and “splendid.”
Pricing Concerns: Isolated complaints about “jacked-up prices” and perceived lack of transparency in billing.
Bank Data Errors: If employees enter incorrect banking details, errors can occur during reimbursement uploads.
Occasional Usability Issues: A few reviewers mention getting “lost in stages” or finding it hard to choose the correct account during expense entry.
Missing Features: Some users report limitations, such as the inability to split a single receipt across multiple accounts or projects.
