Seamless QuickBooks/NetSuite Sync: This is the most frequently cited benefit. Users love that approved requisitions "magically" appear as Purchase Orders in their accounting software, eliminating the need for manual re-entry and reducing clerical errors.
Paperless "Up-and-Running" Speed: Several reviews mention that the setup is incredibly fast, often taking only a day or even a few hours to be fully operational. Small business owners appreciate that they don't need a technical team to launch it.
Customizable Approval Hierarchies: Managers praise the "easy-to-configure" workflows. The ability to set specific approval limits for different users or departments ensures that company spending policies are enforced automatically.
Email Approvals on the Go: A standout feature for busy executives is the ability to approve or reject requests directly from email notifications. This prevents "log jams" when approvers are out of the office.
Strong Audit Trails: Users highlight the transparency of the system. Every dialogue, attachment, and approval timestamp is saved, making financial audits significantly easier and more organized.
Exceptional Value for Price: Many reviews describe it as a "cost-friendly" alternative to enterprise-level procurement suites, offering high-end features at a fraction of the cost.
Convoluted Cancellation Process: One of the most specific complaints involves the difficulty of canceling the service. Some users reported that there is no "one-click" cancellation and that the process required multiple phone calls and was unexpectedly difficult.
Support Wait Times: While live support is advertised, a few users have reported occasional delays in getting a response during peak business periods, though most feedback remains positive regarding the quality of help received.
UI Can Feel "Niche": While functional and clean, a few reviews suggest the interface is very focused on its primary task, which can make it feel less "modern" or "sleek" compared to general-purpose project management tools.
