BigChange is a UK-based technology company that provides cloud-based field service management software. Founded in 2013 and headquartered in Leeds, England, BigChange offers an all-in-one platform designed to help businesses manage mobile workforces, streamline operations, and improve customer service. Its flagship product, JobWatch, integrates CRM, job scheduling, live tracking, invoicing, compliance, and reporting into a single system accessible via desktop and mobile devices.
BigChange was founded by Martin Port, a serial entrepreneur with a background in telematics and fleet management. The company quickly gained traction in the UK and Europe by addressing the operational challenges faced by field service businesses. By 2021, BigChange had grown to over 240 employees and was serving thousands of customers across multiple industries, including plumbing, HVAC, property maintenance, and logistics.
BigChange raised a total of $483,000 in funding across two seed rounds. Key investors included Masternaut, Tech Nation, and Port Growth Partners, along with several angel investors. While the company remained lean in terms of external funding, its strong revenue growth and customer retention made it an attractive acquisition target. In October 2024, BigChange was acquired by Simpro Software, a global leader in field service management, in a private equity-backed deal. The company’s valuation as of 2020 was approximately £16.6 million, with revenue reaching $12.5 million by 2021.
BigChange’s core product suite includes:
These tools are designed to eliminate paperwork, improve scheduling efficiency, and enhance customer satisfaction.
BigChange has made strategic acquisitions to expand its capabilities. Notably, it acquired Trace Systems (England) in 2019 to strengthen its compliance and safety offerings. The acquisition by Simpro in 2024 marked a major milestone, allowing BigChange to integrate with a broader ecosystem of field service tools and expand its global footprint.
Recent updates have focused on:
BigChange also regularly releases updates via its cloud platform, with new features rolled out monthly or quarterly
BigChange promotes a culture of innovation, transparency, and customer-centricity. As part of the Simpro Group, it adheres to an AI ethics pledge, ensuring responsible data use and fairness in automated decision-making. The company values sustainability, operational excellence, and continuous learning, reflected in its investment in training and customer success.
BigChange serves a diverse user base across the UK, Europe, and other international markets. Its customers range from small service providers to large enterprises. Notable clients include Vianet, Fireward, and The Price Group. The company fosters a strong community through webinars, forums, and its customer portal, enabling users to share insights and best practices.
