BigChange

BigChange is a UK-based technology company specializing in job management software tailored for the field service industry. Established in 2013, the company has grown rapidly by offering a comprehensive digital platform that simplifies and automates the operational workflows of service-based businesses. Headquartered in Leeds, BigChange serves a wide range of sectors including plumbing, electrical services, property maintenance, drainage, fire safety, and waste management. At the heart of BigChange’s offering is its flagship product, JobWatch—a 5-in-1 mobile app that integrates customer relationship management (CRM), job scheduling, financial management, real-time reporting, and vehicle tracking. This cloud-based solution enables businesses to operate paperlessly, improving efficiency and reducing administrative overhead. Engineers and tradespeople use rugged tablets equipped with JobWatch to manage job sheets, capture site photos, follow health and safety protocols, and obtain customer sign-offs—all in real time. BigChange’s platform is designed to be intuitive and user-friendly, minimizing the need for extensive training. It provides live updates on job progress, technician location, and estimated arrival times, which significantly enhances customer service. The system also supports automated invoicing, quoting, and compliance documentation, making it a powerful tool for both field workers and office staff. In October 2024, BigChange was acquired by Simpro Software, a global provider of field service management solutions. This strategic acquisition has allowed BigChange to expand its capabilities and reach, integrating with Simpro’s broader ecosystem to offer even more robust and scalable solutions. The merger has positioned BigChange as a key player in the global field service technology market, combining innovation with deep industry expertise. BigChange’s impact is evident in its client success stories. For example, Rapid Maintenance Solutions (RMS), a Manchester-based property maintenance firm, experienced a fourfold expansion after adopting BigChange’s system. RMS transitioned from a paper-based workflow to a fully digital operation, enabling real-time communication, efficient job scheduling, and improved customer satisfaction

BigChange distinguishes itself in the crowded field service management software market through its holistic, all-in-one platform that seamlessly integrates multiple business functions. Unlike many competitors that offer fragmented solutions requiring third-party integrations, BigChange provides a unified system that covers CRM, job scheduling, mobile workforce management, financial tools, and vehicle tracking—all accessible through a single interface. One of BigChange’s most significant advantages is its mobile-first approach. The JobWatch app empowers field technicians with real-time access to job details, compliance checklists, and customer information, enabling them to complete tasks efficiently and professionally. This mobile capability is particularly valuable in industries where responsiveness and documentation are critical, such as plumbing, electrical services, and property maintenance. Another key differentiator is BigChange’s commitment to paperless operations. By digitizing workflows, the platform eliminates the inefficiencies and risks associated with manual paperwork. This not only boosts productivity but also ensures better compliance with industry regulations and standards. Businesses using BigChange report faster invoicing, improved job tracking, and enhanced customer communication. BigChange also excels in customer support and ease of use. Its intuitive design reduces the learning curve for new users, and its customer service team is known for being responsive and knowledgeable. This level of support helps businesses onboard quickly and maximize the value of the platform from day one.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)