View Point offers a robust suite of telecom-specific CRM features including unified customer 360 views, omnichannel order management, and automated ticketing. It supports complex subscription lifecycles, real-time BSS integration, and AI-powered customer engagement.
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المميزات1
الفئات4.1
تقييم المستخدم الذي تم التحقق منه
Customer 360° Unified ViewOmnichannel Order ManagementSubscription Lifecycle ManagementTicketing & Case ManagementTM Forum-Compliant APIsDigital OnboardingService Level Agreement (SLA) TrackingProduct Catalog IntegrationBilling & Payment IntegrationLead & Opportunity ManagementLoyalty Program ManagementSIM Replacement ManagementMulti-Channel NotificationsConfigurable WorkflowsDocument ManagementReal-time ReportingSelf-Care IntegrationFraud Detection SupportPostpaid Billing EngineEmailPhone SupportCloud, SaaS, Web-BasedOn-PremiseCloud, SaaS, Web-Based
