Tungsten TotalAgility (formerly Kofax TotalAgility) is a premier AI-powered intelligent automation platform designed to transform content-intensive business processes from end to end. By unifying Intelligent Document Processing (IDP), Business Process Management (BPM), and Robotic Process Automation (RPA), the platform allows organizations to automate complex, high-stakes customer journeys such as mortgage loan processing, insurance claims handling, and government benefit provisioning. The software acts as a central nervous system for digital transformation, bridging the gap between front-office systems of engagement and back-office systems of record. Its primary goal is to eliminate manual touchpoints, reduce operational latency, and enhance the overall experience for both employees and customers. The platform's architecture is built on a low-code/no-code foundation, empowering both professional developers and 'citizen developers' to build and deploy sophisticated automation workflows. With the release of TotalAgility 8, the product has integrated Generative AI through specialized 'Copilots' that assist in development, data extraction, and business insights. This evolution allows users to interact with the system using natural language, significantly lowering the barrier to entry for creating complex automation solutions. Whether deployed on-premise or via the Tungsten Cloud (powered by Microsoft Azure), TotalAgility provides the scalability and security required by Global 2000 enterprises to maintain compliance while driving significant ROI through increased straight-through processing rates.

Tungsten TotalAgility distinguishes itself from competitors like Appian, Bizagi, and ABBYY through its unparalleled depth in Intelligent Document Processing (IDP) combined with a natively integrated Business Process Management (BPM) engine. While many BPM tools struggle with unstructured document ingestion and many IDP tools lack robust orchestration capabilities, TotalAgility excels at both. Its 'Capture-First' DNA, inherited from decades of Kofax's leadership in document imaging, allows it to handle extremely high volumes of complex documents with higher accuracy and less manual 'exception handling' than younger competitors. This is particularly vital in heavily regulated industries like banking and healthcare where data accuracy is non-negotiable. Another significant advantage is the platform's 'Marketplace' and 'Document Libraries,' which provide thousands of pre-trained AI models for specific document types (e.g., invoices, IDs, medical forms). This allows customers to start automating on day one rather than spending months training custom machine learning models. Furthermore, Tungsten's integration of Generative AI is more deeply embedded than many rivals; its 'Copilot for Extraction' uses LLMs to interpret documents much like a human would, drastically reducing the need for rigid templates and allowing the system to handle unexpected variations in document layout. For global enterprises, the platform's multi-tenant cloud architecture on Microsoft Azure provides a superior balance of deployment flexibility, regional data residency compliance, and seamless scalability that pure-play SaaS competitors often lack. Finally, Tungsten's extensive global partner network ensures that customers have access to local expertise for implementation and support in virtually every major market, including the Middle East and Asia-Pacific.

• Enterprise
• Mid-Market