Feature Updates: Users appreciate the regular introduction of new features and improvements, which are well-communicated.
Mobile Companion App: Staff and frequent visitors enjoy the convenience of signing in via mobile.
Value for Money: Many users feel the software offers excellent functionality at a competitive price point.
Customer Support: Support is described as responsive, helpful, and proactive, especially in the Enhanced and Pro plans.
Customization: Reviewers highlight the ability to tailor workflows, branding, and visitor groups to suit different organizational needs.
Modern Interface: The clean, user-friendly design is appreciated for making the sign-in process smooth and professional.
Ease of Use: Users consistently praise the platform for being intuitive and easy to set up. Many mention that even non-technical staff can configure and use it without difficulty.
Country List Input: One user noted the inconvenience of manually entering a list of countries due to the absence of a dropdown option.
Limited Customization Compared to Premium Competitors: While customization is generally praised, some users note that higher-cost competitors offer more granular control.
No Door Entry Integration: A few reviewers mention that the app doesn’t integrate with their existing door access systems.
Lack of Leave Management: The system doesn’t currently support tracking of annual or sick leave for staff, which some users find limiting.
Limited Advanced Reporting: Some users feel the reporting tools are too basic and could benefit from more customization and analytics.
