monday service is an AI-powered, cloud-based service management platform that unifies ticketing, self-service portals, and service operations on top of the monday.com workOS. It centralizes all requests into visual boards, supports multi-channel intake (email, portal, forms, and chat via integrations), and uses embedded AI to automatically classify, route, and prioritize tickets while suggesting replies and surfacing knowledge content. Teams can configure branded portals, build no-code workflows for IT, HR, and other service processes, manage assets and directories, enforce SLAs and escalations, and track performance via real-time dashboards and analytics, all within the same environment they use for projects and other work.
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المميزات1
الفئات4.6
تقييم المستخدم الذي تم التحقق منه
Centralized ticketingCustomer and employee portalTicket tracking (“My tickets” views)Multi-channel intake (email, portal, forms, chat)Email-to-ticket threadingAI ticket classificationAI-based routing and assignmentAI assistant and suggested repliesAI-powered insights and trend detectionWorkflow automations (SLAs, escalations, notifications)Incident managementProblem managementAsset and inventory trackingService catalog and request typesSLA management and breach alertsKnowledge and self-service contentVisual no-code workflow builderDashboards and KPI reportingCross-workspace linking (projects, CRM, dev)Security, permissions, SSO, and mobile accessEmailHelp DeskFAQsForumKnowledge BaseCloud, SaaS, Web-BasedDesktop - MacDesktop - WindowsMobile - iPhoneMobile - Android
