Free and Reliable: Many users highlight that it’s free, ad-free, and consistently dependable.
Multi-Mode Capture: Whiteboard, Document, and Business Card modes are appreciated for their versatility.
Integration with Microsoft 365: Seamless saving to OneNote, OneDrive, and exporting to Word, PowerPoint, and PDF is highly praised.
OCR Accuracy: Optical Character Recognition works well for converting printed text into editable Word documents.
Image Quality: Automatic cropping, perspective correction, and image enhancement deliver clear, professional-looking scans.
Ease of Use: Users love the simple, intuitive interface that makes scanning quick and hassle-free.
Retirement Concerns: Users are unhappy about Microsoft phasing out Lens and moving features to Microsoft 365 Copilot, which currently lacks full feature parity.
Recent Bugs: Updates occasionally introduce crashes, freezing, or file naming errors.
Feature Gaps: Lack of advanced editing tools like brightness adjustment or batch import frustrates some users.
OCR Limitations: Accuracy drops with handwritten notes or low-quality images.
Sync Issues: Frequent complaints about failed uploads to OneDrive or OneNote and repeated sign-in prompts.
