Delighted CX
بواسطة Delighted, LLC
The typical implementation process for Delighted CX software is quick and straightforward. Users can get started in minutes without requiring technical skills. The platform is designed for easy setup, allowing users to create and launch CX projects in as little as 5 minutes.
Delighted CX offers several customization options:
Survey branding and question customization.
Multiple survey types (NPS, CSAT, 5-Star, CES, Smilies).
Up to 10 additional questions can be added to surveys.
Customizable dashboards.
Over 40 integrations for triggering surveys and piping feedback.
Delighted offers a free plan and paid plans starting from $17/month for the Surveys Starter plan to $449/month for the Premium Plus plan.
Delighted CX offers the following training and support for new users:
Core Training & Certification program with six concise videos.
Admin Training & Certification for users with admin responsibilities.
YouTube channel with additional training and best practice videos.
Help Center with comprehensive documentation.
In-app help "Beacon" for immediate assistance.
Delighted CX implements several security measures:
End-to-end encryption (SSL) for secure connections.
Hosting on Amazon Web Services (AWS) secure data centers.
Multiple layers of security in data storage systems.
Strict access controls for employees.
2-step security (2-factor authentication) option for users.
Password requirements including 10+ characters.
They do not provide specific information about the frequency of updates or how they are managed for Delighted CX.
Delighted CX's policy on data ownership and portability includes:
Customers own and control all the data they collect.
Data can be downloaded in industry-standard formats for portability.
Not available.
Contract renewal and cancellation terms for Delighted CX include:
Some contracts may have automatic renewal clauses.
Cancellation can be initiated through the account settings or by contacting customer support.
Users can switch to a Free Starter plan instead of fully cancelling.
For invoiced accounts, users need to contact the Concierge team directly to cancel.
Delighted CX meets the following compliance standards:
GDPR (General Data Protection Regulation) compliant.
CCPA (California Consumer Privacy Act) compliant.
EU-US Privacy Shield framework certified.
