Delighted CX
بواسطة Delighted, LLC
Delighted is a customer experience (CX) management platform founded in 2013 and headquartered in Provo, Utah. The company provides tools for businesses to collect and analyze customer feedback, primarily through surveys and other engagement methods.
Delighted was founded approximately 12 years ago with the mission to create an effortless solution for collecting Net Promoter Score (NPS) feedback. The company has since expanded its offerings and grown significantly, now serving over 15,000 companies including major brands like Allbirds, Doordash, and Paypal.
While specific funding details are not provided in the search results, Delighted's annual revenue was reported to be $2 million in 2024. The company has 33 employees, with 17 listed on RocketReach.
Delighted offers a range of CX management tools:
Survey types: NPS, CSAT, CES, 5-star, Smileys, and Thumbs surveys.
Distribution channels: Email, web, SMS, mobile-optimized URL, in-app, and kiosk.
Language support: Over 30 languages.
Integrations: 40+ integrations with popular tools like Salesforce, Zendesk, and Slack.
Analytics: Built-in reporting and analytics capabilities.
In April 2018, Delighted was acquired by Qualtrics, a leader in enterprise customer experience management. This acquisition allowed Qualtrics to extend its reach to smaller organizations while providing Delighted with resources to accelerate innovation.
Recent product updates include:
Delighted Surveys: A new survey solution launched in late 2023.
AI-powered features: Advanced AI survey assistance and question recommendations.
Embed platform: Integration with marketing automation and CRM tools.
Web Widget: For capturing feedback anywhere on a website.
Delighted emphasizes the importance of shared values as the foundation of their company. These values shape their product development, hiring practices, and customer relationships. The company culture appears to prioritize adaptability and continuous improvement.
Delighted serves a diverse range of businesses, from small startups to Fortune 50 companies. The platform processes over 300 million surveys annually, with 45 people answering a Delighted survey every second. The company has built a community of over 75,000 brands using its services.
