The implementation process for Voyager Infinity typically:

1. Initial Consultation: Engage with the Ikiru People team to understand the specific needs of the recruitment agency and define the scope of implementation.

    

2. Configuration and Customization: Voyager Infinity is tailored to the client's processes and requirements, including user permissions, data structure, and integration with existing systems (like finance and CRM platforms).

    

3. Data Migration: Existing data is transferred into the Voyager Infinity platform. This includes candidate information, job placements, and historical data, ensuring a smooth transition.

    

4. Training: Comprehensive training is provided to users to ensure they are familiar with the system’s features. This training can include custom sessions for different teams (recruiting, HR, finance).

    

5. System Testing: A phase where the system is tested for functionality, integration, and performance to ensure that it meets business requirements.

    

6. Go-Live: Once testing is complete and users are trained, the system is officially rolled out for full use.

    

7. Post-Go-Live Support: Ongoing support is provided to troubleshoot any issues and assist with any adjustments needed after the system is live.

Voyager Infinity customization process:

1. Customizable Dashboards: Voyager Infinity provides free customizable dashboards that offer valuable insights into business performance. These dashboards can be tailored to display specific metrics and KPIs relevant to the client's operations.

    

2. Workflow Automation: The software automates mundane tasks, allowing users to focus on more strategic activities. This indicates that workflows can be customized to streamline specific business processes.

    

3. Performance Visibility: Enhanced visibility into performance metrics helps clients make informed decisions. This feature can be customized to track and report on the performance indicators that matter most to the business.

    

4. Menu Customization: For those using the Voyager theme, custom menus can be set up and extended using available items. This includes configuring options for different header layouts and enabling mega menus for primary level menu items.

Voyager Infinity offers comprehensive training and support options to ensure that new users are effectively onboarded and able to make the most of the software. The training options include:

1. Free Monthly Online Clinics – These provide a convenient way for users to learn at their own pace, with expert guidance available.

    

2. Bespoke Training – Tailored training sessions can be arranged to meet the specific needs of the user's business model.

    

3. Step-by-Step Guides and Recordings – Integrated into the platform, these resources help users navigate the software with ease.

    

4. Interactive Online Sessions – Utilizing tools like GoToTraining, these allow users to engage directly with trainers in a virtual classroom setting, practice what they learn, and receive immediate feedback.

Voyager Infinity security measures:

1. Voyager Infinity incorporates a variety of robust security measures to protect data. The platform provides both on-premise and SaaS deployment options, with the latter hosted on the Azure platform. It offers strong user authentication with unique usernames and passwords managed within the system by authorized users. Regular third-party penetration testing helps identify potential vulnerabilities in the software, ensuring continued security.

    

2. In terms of data backup and disaster recovery, Voyager Infinity performs automatic, geo-redundant backups both full and incremental—retained for 35 days. In case of a disaster, the platform aims for a full database recovery within 12 hours, with minimal data loss. Moreover, staff with access to client data are thoroughly trained on data protection laws, cybersecurity, and are bound by confidentiality agreements. Additionally, any support activities involving client systems are performed through specialized tools that do not expose user credentials, further ensuring security.

    

3. These measures, combined with continuous deployment for regular updates, help maintain a secure environment for users' data

1. Voyager Infinity regularly releases updates, with the process being managed through an automated continuous deployment system. This ensures that updates—ranging from bug fixes to new features, are deployed seamlessly and efficiently to all users. As part of this process, updates are rolled out without disruption to the user experience, ensuring the system remains up-to-date and secure.

    

2. These updates are typically managed through a well-defined deployment schedule, although specific details on the frequency of updates (whether monthly, quarterly, or ad-hoc) aren't explicitly listed. The system's automated nature allows for quick and smooth updates to be implemented, with minimal manual intervention needed.

1. Voyager Infinity, as part of the Voyager Software suite, adheres to GDPR-compliant data practices, ensuring that the data migration process and handling of client information are secure and properly managed. They focus on migrating data from various CRM platforms to their system, including sensitive contact, company, and candidate data, with options for customized data conversion. The data migration process involves reviewing and finalizing the data before implementation, ensuring accuracy and safety.

    

2. They emphasize not outsourcing migration tasks to third parties, which further ensures that data remains in trusted hands throughout the transition. Moreover, their data migration packages include thorough support and data cleaning services to ensure the best possible quality when moving data to Voyager Infinity. Clients are also assured that they have control over the data being transferred, and the migration process aims to retain the integrity of critical business and personnel information.

Voyager Infinity offers flexible contract renewal and cancellation terms based on your specific contract and service agreement:

1. Renewal Terms: Renewal typically occurs automatically unless explicitly cancelled. Users are advised to review their service agreements or contact Voyager for detailed renewal timelines or conditions.

    

2. Cancellation: To cancel the service, you will need to follow the process outlined in your specific contract. This typically involves notifying Voyager within a designated notice period. The exact terms, such as cancellation fees or deadlines, depend on the signed agreement.

    

3. Support for Changes: Voyager provides continuous deployment and updates to its software as part of its commitment to enhancing user experience. These updates might be part of the contract renewal process, with new features integrated regularly.

Voyager Infinity adheres to the following compliance standards:
 

• GDPR (General Data Protection Regulation): Ensuring data protection and privacy for candidates and clients in line with European regulations.

   

• Working Time Directive (WTD) : To ensure workers’ hours meet the required legal standards.

   

• AWR (Agency Workers Regulations) : To ensure fair treatment of agency workers.

   

• IR35 : Compliance management for contractors and ensuring correct tax treatment for self-employed workers.