Long-standing Functionality: Many users have relied on the software for decades, appreciating its robust features tailored for debt collection. It fulfills the essential needs of collection agencies, law firms, and creditors effectively​

Document Management Integration: The software supports integration with Microsoft Word and WordPerfect, making it easier to manage documents, link files, and maintain financial histories

Industry Focus: Its specialization in accounts receivable management and tools such as alerts, reminders, and open database architecture for analysis are valuable for niche users

Outdated Design and Interface: Users frequently criticize the software for being outdated and cumbersome, particularly when compared to modern alternatives. Navigation often relies on old-fashioned keystrokes rather than a more user-friendly mouse interface

Steep Learning Curve: Several users noted that understanding its accounting functions requires extensive expertise. Many expressed frustration with how scattered data entry and adjustments can be, requiring multiple manual inputs across different screens

Limited Support and Training: Customer support is viewed as subpar, and users are expected to pay for training and customized reports. This adds to the total cost of ownership and complicates the onboarding process for new users​