Managed EDI & API Connectivity: The fully-managed EDI and API connectivity solutions are noted for reducing labor costs, improving accuracy, and eliminating chargebacks, which significantly benefits the operational efficiency of businesses.

Effective Integration Capabilities: The software integrates well with various ERP systems, accounting packages, and eCommerce platforms. This integration capability is crucial for users who need a seamless flow of data across different systems.

Supportive Customer Service: The support team is often highlighted as helpful and responsive. TrueCommerce-B2BGateway provides various support options including phone support, email/help desk, and 24/7 live representatives, which are appreciated by users.

Ease of Use: Many users find the software easy to use once it is set up. The user interface is generally considered user-friendly, which facilitates daily operations for businesses.

Software Performance: Issues such as the slowness of the application during certain processes have been mentioned, which can hinder the workflow efficiency.

Response Time Issues: There are occasional complaints about the response times from the support team. While the support is generally well-regarded, some users have experienced delays, especially when dealing with complex issues.

Initial Setup and Integration Challenges: Some users have reported difficulties during the initial setup and integration phase. The process can be complex and may require considerable time to configure properly.