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Sunrise ITSM
by Sunrise Software
by Sunrise Software
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Sunrise Software
by Sunrise Software
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for Sunrise ITSM software involves a structured approach that includes assessing the current IT landscape, setting clear objectives, building a dedicated ITSM team, selecting an appropriate ITSM framework, communicating and educating stakeholders about the changes, implementing and automating ITSM processes, and then monitoring and continuously improving these processes.
Sunrise ITSM software is highly customizable to fit specific business needs. It offers over 30 configurable modules that can be readily changed and personalized to meet the requirements of individual organizations. The software supports integration with core business applications, providing flexibility and scalability across various business units. Additionally, Sunrise ITSM allows for the creation and maintenance of a service catalogue, defining multiple levels of service and tracking the execution times for new products and services.
Sunrise ITSM software pricing ranges from £40 to £70 a license a month. The implementation packages required with all plans indicate an upfront cost for setting up and customizing the software, ranging from $1,395 USD to $4,455 USD. There are no explicit mentions of additional maintenance or support charges, suggesting that basic support might be included in the subscription fees.
Sunrise ITSM offers extensive training and support for new users, incorporating training from day one as part of their project methodology. The company provides standard packages for onboarding, which includes user training courses designed as the first insight into the Sunrise product. Additionally, Sunrise's global support team can provide a range of services to support Microsoft technology investments for a lifetime.
Sunrise ITSM is committed to ensuring that user information is secure, with reasonable and proportionate safeguards and procedures in place8. The software adheres to UK data protection regulations, providing an additional level of security.
Updates are included in the SaaS offering, ensuring the product always remains on the latest release. Any updates are completed outside of core customer hours, and customers are notified in advance. Emergency patches and security fixes are also completed out of core hours where possible.
Sunrise ITSM's policy ensures that users maintain ownership of their data. The platform is committed to respecting and protecting the privacy of all personal data received or collected, in strict adherence to Data Protection Legislation.
While specific terms related to scaling are not detailed, the flexibility and scalability of Sunrise ITSM software suggest that it can be adjusted to meet varying demands, accommodating changes in the organization's size or scope.
Details on contract renewal and cancellation are not explicitly mentioned. However, changes to the privacy policy and potentially significant software updates are communicated to users through notices on their website.
Sunrise ITSM software supports industry standards for data protection, likely including compliance with major regulations like GDPR. The platform's commitment to privacy and data security is emphasized in their privacy pledge and security measures.