The implementation process for Submit.com is designed to be smooth and efficient, ensuring that users can quickly start benefiting from the platform. Here are the key steps involved:
Initial Consultation: The process begins with an initial consultation to understand the specific needs and requirements of the organization. This helps tailor the platform to meet those needs effectively.
Custom Workflow Build: Submit.com's experienced team assists in building custom workflows. This includes setting up forms, defining submission phases, and configuring evaluation criteria.
Training and Onboarding: Comprehensive training sessions are provided to ensure that all team members are comfortable using the platform. This includes training on form building, workflow management, and reporting tools.
Data Migration: If necessary, data from existing systems can be migrated to Submit.com. This ensures a seamless transition without losing any critical information.
Testing and Feedback: Before going live, the platform undergoes thorough testing to identify and resolve any issues. Feedback from users is incorporated to fine-tune the system.
Go Live: Once everything is set up and tested, the platform goes live. The Submit.com team continues to provide support to ensure a smooth launch.
Ongoing Support: Post-implementation, Submit.com offers ongoing support and updates to ensure the platform continues to meet the evolving needs of the organization.
The duration of the implementation process can vary depending on the complexity of the workflows and the size of the organization. However, a typical implementation process can take anywhere from a few weeks to a couple of months
Submit.com can be customized to fit specific business needs. Here are some key customization options:
Custom Workflows: Users can create single-stage or multi-stage submission processes tailored to their specific requirements.
Custom Branded Workspaces: The platform allows for custom branding, enabling organizations to create a branded experience for applicants.
Dynamic Forms: Submit.com offers intuitive form-building tools with over 30 question types, allowing for the creation of complex, responsive forms.
Branch Logic: This feature enables dynamic changes to application questions based on user responses, ensuring a personalized application process.
Integration with Cloud Services: The platform supports integration with major cloud services like Dropbox, SoundCloud, YouTube, and Vimeo, allowing for seamless file uploads and sharing.
Submit.com has a tiered pricing model, and additional costs may include:
Setup Fees: The Starter package includes full onboarding and platform setup, which is part of the annual subscription fee.
Maintenance and Support: Ongoing support is included in the subscription, with higher-tier plans offering more extensive support options.
Custom Features: For advanced features like multiphase submissions, authenticated signatures, and grant tracking, additional costs may apply depending on the plan.
API Access and Integrations: Access to API and third-party integrations is available in higher-tier plans.
Submit.com provides comprehensive training and support to ensure new users can effectively utilize the platform. Here are the key aspects:
Initial Onboarding: Submit.com offers full onboarding support, which includes setting up the platform according to the organization's specific needs.
Training Sessions: They provide detailed training sessions for all team members. These sessions cover form building, workflow management, evaluation processes, and reporting tools.
Help Center: Users have access to a help center with a wide range of resources, including guides, FAQs, and video tutorials.
Customer Support: Submit.com offers ongoing customer support through email and phone. Their support team is known for being responsive and helpful.
Submit.com takes data security very seriously and has implemented several measures to protect user data:
Data Encryption: All data transmitted between users and the platform is encrypted using SSL/TLS protocols, ensuring that sensitive information is protected during transmission.
Access Controls: The platform uses granular permissions to control access to data, ensuring that only authorized users can view or modify sensitive information.
Regular Security Audits: Submit.com conducts regular security audits to identify and address potential vulnerabilities.
Compliance: The platform complies with major data protection regulations, including GDPR, ensuring that user data is handled in accordance with legal requirements.
Submit.com regularly releases updates to enhance the platform's functionality, security, and user experience. Here are some key points about their update process:
Regular Updates: Submit.com typically releases updates on a quarterly basis. These updates include new features, improvements to existing functionalities, and security enhancements.
Release Management: The updates are managed through a structured release management process. This involves planning, development, testing, and deployment phases to ensure that updates are rolled out smoothly and with minimal disruption to users.
User Notifications: Users are notified in advance about upcoming updates. This allows them to prepare for any changes and ensures that they are aware of new features and improvements.
Submit.com has a clear policy on data ownership and portability, ensuring that users have control over their data. Here are the key aspects:
Data Ownership: Users retain full ownership of their data. Submit.com acts as a data processor, handling the data on behalf of the users but not claiming any ownership rights over it.
Data Portability: Submit.com supports data portability, allowing users to export their data in a commonly used, machine-readable format. This ensures that users can easily transfer their data to other platforms if needed.
Compliance with GDPR: Submit.com complies with the General Data Protection Regulation (GDPR), which includes provisions for data portability. This means that users can request their data to be transferred to another service provider without any hindrance.
Submit.com offers flexible terms for scaling up or down based on organizational needs. Here are the key points:
Customizable Plans: Submit.com provides customizable plans that can be adjusted according to the number of applicants, reviewers, and administrators required.
Annual Subscription Model: The platform operates on an annual subscription model, allowing organizations to scale their usage up or down at the end of each subscription period.
Mid-Term Adjustments: While the primary adjustments are made annually, Submit.com may accommodate mid-term adjustments based on specific needs. This typically involves contacting their support team to discuss the changes.
Submit.com has clear terms and conditions for contract renewal and cancellation:
Automatic Renewal: Contracts are typically set to auto-renew annually unless a cancellation notice is provided within the specified period before the renewal date.
Cancellation Notice: Users must provide a cancellation notice within a certain timeframe, usually 30 days before the renewal date, to avoid automatic renewal.
Cancellation Process: The cancellation process involves contacting Submit.com's support team via email or an online form to formally request the termination of the contract.
Submit.com meets several compliance standards to ensure data security and regulatory adherence:
GDPR Compliance: Submit.com complies with the General Data Protection Regulation (GDPR), ensuring that user data is handled in accordance with European data protection laws.
CSRD Compliance: The platform supports compliance with the Corporate Sustainability Reporting Directive (CSRD), helping organizations meet sustainability reporting requirements.
Data Encryption: All data transmitted through the platform is encrypted using SSL/TLS protocols, ensuring secure data transmission.
Access Controls: Submit.com employs granular access controls to ensure that only authorized users can access sensitive data.
