The implementation process for Sidetrade Augmented Cash typically involves several structured steps designed to integrate the software into a company’s operations efficiently and ensure its successful adoption. Here’s an outline:

1. Initial Consultation and Assessment: Understand the specific needs and requirements of the business. Conducting meetings with key stakeholders, assessing current Order-to-Cash processes, and identifying areas for improvement.

    

2. Customization and Configuration: Tailor the software to meet the unique needs of the business. Configuring the software settings, integrating with existing systems, and customizing dashboards and reports.

    

3. Data Migration: Transfer existing data into the Sidetrade system. Extracting data from legacy systems, cleaning and validating data, and importing it into the new platform.

    

4. Training and Onboarding: Ensure that users are proficient in using the new system. Providing training sessions, creating user manuals, and offering ongoing support.

    

5. Testing and Validation: Verify that the system works as expected. Conducting user acceptance testing (UAT), resolving any issues, and making necessary adjustments.

    

6. Go-Live and Post-Implementation Support: Officially launch the system and provide support. Monitoring the system performance, offering technical support, and gathering user feedback for continuous improvement.

Sidetrade Augmented Cash customization process:

1. AI-Driven Automation: Sidetrade leverages AI technology to automate accounts receivable processes, which can be tailored to the specific workflows and requirements of different industries, such as construction, mining, financial services, and general services.

    

2. Real-Time Dashboards and Data Visualization: The platform offers customizable dashboards and data visualization tools that allow businesses to spot opportunities, proactively address challenges, and share financial successes with relevant departments.

    

3. Integration with Existing Systems: Sidetrade's software can be integrated with other enterprise systems, ensuring seamless data flow and process alignment across the organization.

    

4. Enhanced Collaboration: The platform is designed to improve collaboration between sales, delivery, and finance departments, which can be customized to fit the organizational structure and communication needs of the business.

Sidetrade Augmented Cash training and supports:

1. Training Programs: Sidetrade offers training sessions that range from half a day to five days, conducted face-to-face at the client's offices worldwide. These sessions are designed to make users autonomous in using Sidetrade’s solutions.

    

2. Training Capsules: For specific topics, Sidetrade offers 2-hour virtual training capsules, which are focused and quick, allowing users to improve their skills without needing to block out a whole day.

    

3. Master Monitoring Team: This team provides ongoing training and support, ensuring that users can continuously improve their knowledge and skills related to credit management and other functionalities of the platform.

    

4. Support Services: Sidetrade offers live chat support and likely other support channels such as email and phone support.

Sidetrade Augmented Cash security measures:

1. SOC 1 and SOC 2 Compliance: Sidetrade has achieved SOC 1 Type I and SOC 2 Type I certifications, which demonstrate the company's commitment to data security and trustworthy financial reporting.

    

2. ISO 27001 Certification: Sidetrade has renewed its ISO 27001 certification, an international standard for information security management, ensuring that best practices for data security are followed.

    

3. AI-Powered Security: Sidetrade’s AI, Aimie, continuously learns from a vast database of global customer payment behavior, providing predictive and secure real-time analysis to enhance data security and operational efficiency.

    

4. Data Encryption and Access Controls: It is standard practice for enterprise software providers to use data encryption and strict access controls to protect sensitive information.

Sidetrade Network releases updates regularly to ensure that its platform remains up-to-date and effective for its users. The updates are managed through a multi-tenant architecture, which allows all users to benefit from the same interfaces, add-ons, and regular updates. This architecture facilitates faster integration and reduces lead times for new features and improvements.

Sidetrade Augmented Cash data ownership and portability:

Data Ownership:

Sidetrade's policy on data ownership ensures that customers retain control over their data. According to Sidetrade's privacy policy and data processing addendum:

• Customer Ownership: Customers own the data they input into the Sidetrade platform. Sidetrade processes this data as a controller for managing contractual and administrative relationships, and it may transfer data to its parent company or third parties under strict data protection agreements.

   

• Data Processing: Sidetrade processes personal data for the purpose of managing contractual and administrative relationships with its clients, which includes invoicing, contractual, and pre-sales processes. The data collected are essential for processing and are intended for the relevant departments of Sidetrade and, if applicable, for its subcontractors and providers.

   

Data Portability:

Sidetrade provides mechanisms for data portability, allowing customers to access and transfer their data. Key points include:

• Right to Data Portability: Customers have the right to receive the personal data they have provided to Sidetrade in a structured, commonly used format. This right applies to personal data that was given directly by the customer.

   

• Exercise of Rights: Customers can exercise their rights to data portability by sending a request to Sidetrade via email or postal address, along with proof of identity and address.

   

• Assistance with Data Subject Requests: Sidetrade assists customers in responding to data subject requests, including those related to data portability, by implementing appropriate technical and organizational measures.

Sidetrade Augmented Cash scalability:

1. Subscription Model: Sidetrade operates on a subscription-based model, which allows for scalability. Customers can adjust their subscription levels based on their usage and requirements. This model supports both scaling up and down, providing flexibility to accommodate growth or downsizing.

    

2. Contract Adjustments: Customers can request changes to their service configurations or use of the platform to better align with their operational needs. Sidetrade uses reasonable efforts to propose commercially rational changes to accommodate such requests.

Sidetrade Augmented Cash terms and conditions:

Contract Renewal:

1. Automatic Renewal: Sidetrade's contracts typically include provisions for automatic renewal. The initial contract period for new customers is around 48 months, with automatic renewal and price re-indexation based on the Consumer Price Index (CPI) for the relevant country.

    

2. Price Re-indexation: All Sidetrade subscription contracts, including new contracts, provide an annual automatic price re-indexation clause based on the CPI for the relevant country. This measure ensures that price changes are passed on to SaaS subscribers each year, without having to wait for contracts to be renewed.

    

Contract Cancellation:

• Termination Rights: Either party may terminate the contract under specific conditions. For instance, customers may object to Sidetrade’s choice of sub-processors by notifying Sidetrade within fifteen (15) days after receipt of Sidetrade’s notice, explaining the detailed reasons for the objection. In such cases, Sidetrade will use reasonable efforts to propose a commercially rational change to the customer's configuration or use of the services.

   

• Assistance During Termination: Sidetrade provides assistance to operational teams should any challenges arise during contract execution, including termination.

Sidetrade Augmented Cash adheres to the following compliance standards:

1. SOC 1 and SOC 2 Compliance: Sidetrade has achieved SOC 1 Type I and SOC 2 Type I certifications. SOC 1 Type I (ISAE 3402) demonstrates that the financial reporting of Sidetrade's applications is trustworthy, while SOC 2 Type I (ISAE 3000) shows Sidetrade’s commitment to data security. These certifications offer an independent assessment of Sidetrade's internal control mechanisms over processes, data, and systems.

    

2. ISO 27001 Certification: Sidetrade has renewed its ISO 27001 certification, an international standard for information security management. This certification guides companies in adopting best practices for data security and management. Sidetrade's ongoing effort to enhance its Information Security Management System (ISMS) reflects a steadfast determination to continue strategic security initiatives.

    

3. Peppol Certification: Sidetrade is a certified Access Point within the Peppol network, allowing customers to exchange e-Invoices with all public and private organizations that are members of the network, free of charge, and in compliance with EU standards.