ServiceNow
by ServiceNow
by ServiceNow
Profile Information Last updated on: 11 September 2024
Profile Information Last updated on: 11 September 2024
We help make selecting a software for your business effortless, economical and efficient.
by ServiceNow
by ServiceNow
Profile Information Last updated on: 11 September 2024
Profile Information Last updated on: 11 September 2024
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards. ServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. The core products fall under 5 main categories: IT Service Automation Applications, Project Portfolio Management, IT Business Management, Shared Service Applications (for Facilities, Field Service and HR) and ServiceNow Express, an ITSM for enterprises of all sizes.
ServiceNow also offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.
Workflow Management
Project Management
Incident Management
Configuration Management
Contract/License Management
Self Service Portal
Problem Management
Change Management
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How is ServiceNow in terms of value for money?
for my 10000 people companyHow is ServiceNow in terms of ease of use?
for my 10000 people companyEnglish
Arabic
Where in GCC does ServiceNow have offices?
ServiceNow has offices in the GCC (Gulf Cooperation Council) region, specifically in Riyadh, Saudi Arabia.
Who are ServiceNow customers in the Middle East?
ServiceNow has a diverse range of customers in the Middle East, including academic institutions, corporations, and government entities. Notable examples include:
1. United Arab Emirates University (UAEU): Located in Al Ain, UAEU is an academic institution that utilizes ServiceNow to enhance its operational productivity and academic excellence.
2. Dussur: A company based in Saudi Arabia, Dussur is listed as a customer of ServiceNow, indicating its use of the platform for business operations.
3. Landmark Group: Operating in the UAE, Landmark Group is another corporate customer leveraging ServiceNow to streamline its business processes.
These examples illustrate ServiceNow's penetration into various sectors within the Middle East, helping entities from education, industry, and commerce to optimize their workflows and improve efficiency.
What is ServiceNow local address?
Not available
Is ServiceNow platform available in Arabic?
Yes
Does ServiceNow platform use AI? And where?
Yes, the ServiceNow platform extensively uses AI. ServiceNow has been integrating artificial intelligence into its platform for over a decade, enhancing workflows and automating tasks across various applications. The platform incorporates generative AI (GenAI), which is used to create original content from training or existing data, significantly boosting productivity and efficiency across organizational functions.
ServiceNow's AI capabilities include predictive intelligence, document intelligence, and task intelligence, which are utilized in various features such as the Generative AI Controller and Now Assist. Now Assist, for example, uses generative AI to write case summaries, generate recommendations for code, and create conversational chat exchanges in natural human language. This AI integration spans across IT Service Management, HR Service Delivery, Customer Service Management, and more, providing intelligent automation and data-driven insights that streamline operations and improve service delivery.
Furthermore, ServiceNow continues to expand its AI capabilities through partnerships, such as with NVIDIA, to advance enterprise-grade generative AI, demonstrating its commitment to leveraging cutting-edge technology to enhance its platform and services.
What AI does ServiceNow use? Chat GPT, etc.
ServiceNow uses its own generative AI (GenAI) capabilities, not specifically ChatGPT, to enhance its platform. The ServiceNow GenAI includes features such as predictive intelligence, document intelligence, and task intelligence. It is utilized in applications like the Generative AI Controller and Now Assist, where it helps generate knowledge articles, improve chatbots, optimize workflows, and provide valuable data insights. Additionally, ServiceNow GenAI is used to write case summaries, generate recommendations for code, and facilitate conversational chat exchanges in natural human language. This AI integration is part of ServiceNow's broader strategy to use AI to boost productivity, enhance customer experiences, and drive innovation across various industries.
Is ServiceNow a web 3 company?
No
Are there any web 3 components?
No
By ServiceNow