Initial Consultation: The implementation process typically begins with an initial consultation where SecPod's team assesses the organization's specific needs and current security infrastructure.
Environment Setup: The software is installed on-premises or in the cloud, depending on the organization's preference. This includes setting up agents on endpoints and configuring the server.
Configuration and Customization: The system is customized to match the organization's IT policies, security goals, and operational workflows. This may include creating custom dashboards, defining security baselines, and setting up patch management policies.
Testing and Rollout: After configuration, a testing phase ensures the system functions correctly, followed by a full rollout to all endpoints. The implementation typically takes 2 to 4 weeks, depending on the organization's size and complexity of its infrastructure.
Customisation
Custom Policies: SanerNow allows businesses to create and enforce custom security policies tailored to their specific regulatory and operational requirements.
Flexible Dashboards: The platform offers customizable dashboards where businesses can prioritize key metrics and reports relevant to their operations.
Endpoint Configuration: Businesses can tailor the endpoint configurations, including patch management settings, compliance checks, and vulnerability assessments, to fit unique needs.
Role-Based Access Control: SanerNow supports customized user roles, allowing businesses to set different access levels and permissions based on their team structure.
Automated Workflow Adjustments: The software allows businesses to automate various workflows, such as patching and compliance checks, which can be fine-tuned to match their processes.
Integrations: It can integrate with other tools and platforms (e.g., ITSM tools or security information and event management (SIEM) systems), allowing customization of data flows to match specific business requirements.
Additional Costs
Setup Fees: Some organizations may incur setup fees, particularly for larger installations or custom environments. These fees are typically one-time and depend on the scope of implementation.
Subscription Plans: SanerNow offers various pricing models, typically based on the number of endpoints covered, which may include a monthly or annual subscription fee.
Maintenance Charges: Organizations may need to budget for ongoing maintenance costs, which include software updates and support services.
Support Tiers: The cost of support services may vary depending on the tier selected. Higher-tier support options usually include faster response times and more dedicated resources.
Training Fees: If extensive training is required beyond standard onboarding, there may be additional fees, especially for personalized or on-site training sessions.
Training
Onboarding Sessions: SanerNow offers onboarding sessions for new users, which cover the basic functionalities, initial configurations, and security assessments.
Documentation and Guides: Comprehensive documentation, including user guides and video tutorials, are available to help new users understand the software.
Live Support: New users can access live chat or email support to resolve any issues during the early stages of usage.
Webinars and Workshops: SanerNow hosts webinars and virtual workshops to train users on advanced features and best practices for endpoint security management.
Security Measures
Data Encryption: SanerNow ensures that all data, both in transit and at rest, is encrypted using industry-standard encryption protocols to prevent unauthorized access.
Access Controls: The software offers multi-factor authentication (MFA) and role-based access control (RBAC), ensuring that only authorized personnel can access sensitive information.
Vulnerability Scanning: Continuous vulnerability scanning detects and remediates potential threats, providing an added layer of protection for endpoint data.
Automated Patch Management: The software automatically detects and patches security vulnerabilities in endpoints, helping prevent potential data breaches.
Compliance Monitoring: SanerNow monitors compliance with various industry regulations (such as GDPR and HIPAA), ensuring that organizations meet data protection requirements and reduce the risk of penalties or breaches.
Updates
Frequent Updates: SanerNow releases updates on a regular basis, often every few weeks or monthly, depending on the urgency of security fixes or feature enhancements.
Security Patches: Critical security patches are deployed immediately after new vulnerabilities are identified, ensuring endpoints are protected without delay.
Feature Enhancements: New features and improvements are bundled into scheduled updates, with businesses receiving notifications in advance to prepare for changes.
Automated Update Management: Updates can be applied automatically across endpoints, reducing the manual workload and ensuring that the software is consistently up-to-date.
User Control: Administrators have control over when to apply non-critical updates, allowing businesses to schedule updates during low-impact times.
Testing and Feedback: Updates are thoroughly tested in different environments, and users have the option to provide feedback or delay adoption if needed for custom setups.
Data Ownership and Portability
Data Ownership: SanerNow ensures that the organization retains full ownership of all data collected and managed through the platform.
User Control: Businesses have complete control over their data, including the ability to modify, export, or delete data as necessary.
Portability Options: The software supports data portability, enabling businesses to export their data in standardized formats (such as CSV or JSON) for use in other systems.
Data Retrieval on Termination: Upon contract termination, organizations can retrieve their data before permanent deletion occurs, ensuring continuity in their security management.
Third-Party Data Sharing: SanerNow only shares data with third parties as per the business's explicit consent or in compliance with legal obligations.
Data Retention Policy: The platform follows a strict data retention policy, with businesses able to specify how long their data should be stored and when it should be purged.
Scaling Up / Down
Flexible Licensing: SanerNow offers flexible licensing options that allow businesses to easily scale their usage up or down based on the number of endpoints or features required.
Seamless Expansion: Adding more endpoints or expanding to additional services is straightforward and can be done without disruption to current operations.
Tiered Pricing: Pricing adjusts based on the number of users or endpoints, making it easy for businesses to pay only for what they need as their security requirements grow or shrink.
On-Demand Adjustments: Organizations can scale their deployment in real time, adjusting their SanerNow plan to reflect immediate needs without long-term commitment changes.
The terms & conditions for contract renewal and cancellation
Renewal Notifications: SanerNow provides ample notification before the end of the contract term, allowing businesses to review their usage and decide on renewal.
Auto-Renewal Options: Contracts can be set to automatically renew unless cancellation is initiated by the organization, making it easier to maintain continuous coverage.
Grace Period: A grace period is usually provided for contract renewals, allowing businesses time to resolve any financial or administrative issues.
Cancellation Policy: Businesses can cancel their contracts by providing notice within a specified time period (often 30 days) before the renewal date.
Data Handling Post-Cancellation: Upon cancellation, SanerNow ensures that all company data is either handed over in a portable forma
Compliance
General Data Protection Regulation (GDPR): SanerNow complies with the GDPR, ensuring robust data protection and privacy standards for users within the EU.
Health Insurance Portability and Accountability Act (HIPAA): The platform supports compliance with HIPAA, making it suitable for healthcare organizations needing to protect patient data.
Payment Card Industry Data Security Standard (PCI DSS): For businesses handling credit card information, SanerNow helps ensure compliance with PCI DSS, safeguarding payment data.
National Institute of Standards and Technology (NIST): SanerNow aligns with NIST security frameworks, helping organizations meet strict security and risk management guidelines.
ISO/IEC 27001: The platform follows ISO/IEC 27001 standards for information security management, providing internationally recognized data security measures.
