Saúde Vianet
Saúde Vianet
By Saúde Vianet
Saúde Vianet typical implementation process:
Initial Consultation and Requirement Gathering: The implementation begins with an assessment of the clinic’s size, structure, and management needs. Saúde Vianet’s onboarding team identifies specific modules (e.g., scheduling, billing, patient records) to customize the setup accordingly.
Account Setup and Cloud Configuration: Cloud-based access is provisioned with user accounts, data security configurations, and LGPD-compliant permissions for each clinic or health professional.
Data Migration: Existing clinic data, such as patient lists, appointment history, and billing records,s are imported from spreadsheets or legacy systems using Saúde Vianet’s data import tools.
Customization and Integration: The system is configured with relevant templates, specialties, and third-party integrations such as Google Calendar, WhatsApp, and payment gateways to fit the clinic’s workflow.
User Training: Personalized remote sessions are conducted for administrators and practitioners, demonstrating core features like telemedicine, records management, and financial reporting.
Validation and Testing: The implementation team validates imported data accuracy and ensures the modules—especially medical record and schedule management—work correctly before launch.
Go-Live: The clinic transitions fully to Saúde Vianet’s platform, and staff begin active use under supervision from the support team.
Saúde Vianet supports extensive customization across clinical, administrative, and communication workflows so clinics can tailor the system to their specialty, processes, and team structure.
Custom patient fields: Add bespoke data fields (text, lists, numeric, date, formulas) to patient records for clinic-specific classification and workflows; available from Marketing → Contatos → Campos.
Customizable anamnesis and clinical templates: Personalize intake forms and progress notes per specialty directly in web and mobile apps, including voice dictation and photo capture into records.
Custom report views: Personalize dashboards and report lenses to match managerial KPIs and auditing needs for finance, operations, and care quality monitoring.
Multi-location agenda views: Configure integrated calendar views across multiple units and institutions with color labeling for quick triage and resource allocation.
Procedure and pricing rules: Configure procedures by session, set custom price tables, and define automatic repasses/commission rules by role or group.
Health plan setup: Configure health insurance operators, plan types, and edit plan data directly from the schedule to reflect payer rules at booking time.
Patient tagging: Define custom tags/etiquetas and surface them contextually in billing and scheduling to drive internal workflows (e.g., pending documents, VIP).
Messaging automation: Configure WhatsApp-first messaging with SMS fallback, automated confirmations, reminders, and segmented outreach in the corporate messenger.
Shared patient records: Enable controlled patient sharing between institutions for multi-clinic networks with role-based access and auditability.
Laboratory linkage: Attach partner labs (e.g., Hermes Pardini) to patient profiles to streamline third-party test requests and outsourced billing flows.
Waiting-room displays: Configure queue/TV call screens integrated with the agenda to customize the front-desk experience and patient routing.
Menu personalization: Adjust the care menu and interface items to match user roles and reduce complexity for different staff profiles.
User roles and permissions: Create users and profiles with granular LGPD-aligned access scopes for clinical, financial, and admin teams.
Online scheduling setup: Customize online booking, required fields, health plan selection, pre-visit document uploads, and patient portal access rules.
Integrated chat settings: Centralize WhatsApp numbers for multi-secretary teams, configure tags, routing, and escalation rules for patient communications.
Financial automations: Configure automatic invoice issuance (NFS-e), payment links, and reconciliation aligned to local fiscal operations.
Specialty targeting (e.g., ABA): Tailor documentation and monitoring flows for behavioral therapies with specialty-specific templates and tracking.
Mobile customization: Control app-level behaviors like voice transcription for notes, mobile photo-to-record, and permissions for on-the-go staff.
Multi-institution setups: Configure multiple institutions under one tenant with differentiated agendas, pricing, and access controls.
Notifications policy: Customize notification channels, cadence, and templates for confirmations, reminders, and post-visit communications.
Data import formats: Map CSV/spreadsheet structures to custom fields for patient, schedule, and financial data during migration.
Digital signature and forms: Configure templates requiring signatures and patient pre-visit form completion via portal or messaging.
API/Integration options: Expose or request specific integrations for labs, fiscal systems, payment gateways, and marketing automations via support.
Training and assisted setup: Request guided configuration sessions focused on your specialty, payer mix, or multi-site structure.
Saúde Vianet offers a robust training and support framework designed to help new users onboard efficiently and achieve full platform competency with minimal disruption to clinical workflows.
Live Online Training: Upon subscription, new users can join interactive online sessions led by Saúde Vianet specialists who guide them through scheduling, patient management, billing, and telemedicine operations. These sessions focus on day-to-day use cases and best practices for different professional roles such as administrators, secretaries, and clinicians.
Comprehensive Help Center: Saúde Vianet maintains an extensive online knowledge base at suporte.saudevianet.com.br, which contains more than 100 step-by-step articles covering system configuration, report generation, TISS billing setup, appointment scheduling, permissions management, and patient record handling. Each topic includes illustrations, videos, and FAQs for self-paced learning.
Instructional Videos and Tutorials: The platform’s help center and YouTube channel provide short video tutorials such as “Visão geral do atendimento médico” and “Como configurar o módulo financeiro,” allowing users to visually follow setup and daily operations within minutes.
Personalized Onboarding Support: For enterprise clients or multi-unit clinics, Santé Vianet offers hands-on onboarding involving guided configuration sessions and data migration assistance. The support team helps import patient and billing data while tailoring templates, pricing tables, and access permissions to specific clinical needs.
Built-in Guided Assistance: Within the dashboard and mobile app, contextual help tips and tooltips appear in real time during feature usage, providing point-of-action guidance to reduce the learning curve for new users.
Ongoing Technical Support: Users can reach Saúde Vianet support through email, live chat, or phone, with availability extending to 24/7 support for premium plan customers. The system also supports embedded chat within the mobile app for quick access to help during operations.
Community Feedback and Feature Updates: Saúde Vianet encourages user feedback through its “Novidades e Melhorias” page, where subscribers can submit suggestions and review recent updates. Many training improvements and UI enhancements come directly from customer input.
Saúde Vianet protects patient and clinic data with a combination of LGPD-aligned governance, cloud security controls, encryption, and granular access management across web and mobile environments.
Saúde Vianet releases updates on a rolling basis, with frequent web and mobile iterations documented in a public “Atualizações/Novidades” section and labeled by version (e.g., 1.67.x), typically shipping multiple times per month for bug fixes, UI tweaks, and feature improvements. Updates span both the Saudevianet Web and Saudevianet Lite/mobile apps, with release posts detailing what changed, such as telemedicine UI refreshes, queue TV display, scheduling enhancements, and financial/billing improvements.
Management follows a centralized release-notes workflow in the help center, where the team aggregates corrections, enhancements, and new capabilities, and provides how-to links for immediate adoption by staff; this ensures clinics can track changes and adjust configurations quickly. Feature rollouts are accompanied by support availability and feedback prompts, so customers can report issues or request refinements after each deployment window, which the team explicitly encourages in the changelog threads. Mobile app updates are distributed via the Google Play Store with versioned builds and descriptions; administrators are notified through the help center and video channel for significant changes to scheduling, records, billing, or messaging flows.
Saúde Vianet states that users remain in control of their personal and clinical data, with LGPD-aligned rights to access, correction, deletion, and portability, and provides formal processes and contacts to exercise these rights. The privacy policy specifies that data subjects can request information about processing, obtain copies, rectify inaccuracies, delete data when applicable, and request transfer of their data; requests are handled via the dedicated LGPD email and “Fale Conosco” form, with notices of policy updates posted on the site.
Ownership and licensing are distinguished from software IP: users receive only a limited, non-exclusive license to use the platform while retaining rights over their own data; the platform’s code, brands, and content remain property of Saúde Vianet and cannot be copied, sublicensed, or reverse engineered, which clarifies that content entered by clinics is distinct from the vendor’s intellectual property.
For portability, the policy confirms that personal data will be made available or transferred upon request in accordance with LGPD, including disclosures about any third parties that process or store data; international transfers may occur through vetted service providers, with assurances that equivalent protections are maintained and that users may request details of data sharing at any time.
Saúde Vianet’s contract renewal and cancellation terms follow a typical Software-as-a-Service (SaaS) structure under Brazilian commercial and data protection laws.
Saúde Vianet operates on a subscription-based model, starting at around BRL 90 per month per health professional.
Contracts renew automatically at the end of each billing cycle (monthly or annual) unless the client cancels before renewal.
Promotions or discounted plans may include specific renewal or pricing conditions, which are outlined in each offer’s terms.
Continuous access to features (like appointment scheduling, telemedicine, and billing modules) depends on subscription status.
Users can cancel free-tier accounts at any time directly within the platform, with no penalties.
Paid subscribers are required to provide a 30-day cancellation notice before terminating their contract.
Cancellation is penalty-free, except during promotional or discounted subscription periods—in which case users may be billed the prorated difference between regular and promotional rates for the active usage period.
Saúde Vianet may also terminate a contract unilaterally if there are breaches like:
Non-payment or overdue invoices
Fraudulent or false registration data
Illegal or unauthorized use of the platform
Clients may request a backup or data export before cancellation, which is subject to a one-time export fee depending on service plan.
Once the account is closed, Saúde Vianet may delete stored patient and clinic data unless a valid data retrieval request has been submitted in advance.
The agreement is governed by Brazilian law, with disputes handled in the Court of Salvador, Bahia.
Saúde Vianet software complies with the main data protection and healthcare regulations required for clinical management software in Brazil, with specific emphasis on LGPD (Lei Geral de Proteção de Dados) and additional industry standards for privacy and security of patient health information.
LGPD (Lei Geral de Proteção de Dados): Saúde Vianet is fully compliant with LGPD, Brazil’s General Data Protection Law, which governs the handling of personal and sensitive health data in clinical environments. LGPD compliance includes robust data privacy policies, user consent management, encryption, and mechanisms for secure data storage and transmission.
CFM (Conselho Federal de Medicina) and Ethical Medical Records: Software implementation adheres to CFM regulations and Code of Medical Ethics covering confidentiality and handling of medical record systems, as expected from healthcare management solutions in Brazil.
GDPR-inspired Protocols: Saúde Vianet integrates protocols similar to the GDPR (General Data Protection Regulation from the EU), focusing on patient control, explicit consent, data minimization, and breach management—even though GDPR itself is not a legal requirement in Brazil, overlap exists in global healthcare privacy practices.
Advanced Encryption: The platform uses advanced encryption and two-factor authentication (2FA) for data access to ensure patient information is secure both at rest and in transit.
Cloud-based and Mobile Accessibility: Full compliance is maintained in cloud and mobile access scenarios, extending LGPD protections to data accessed via Android/iOS apps and administrative portals.
Audit Trails and Data Management: Features include detailed audit trails, activity logs, and user-rights management, which support investigative and regulatory requirements for healthcare operations.
Data Migration and Support: Facilitates secure migration processes for clinical data, maintaining compliance through structured protocols and support services.