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Rookout
by Rookout
by Rookout
Profile Information Last updated on: 6 September 2024
Profile Information Last updated on: 6 September 2024
We help make selecting a software for your business effortless, economical and efficient.
by Rookout
by Rookout
Profile Information Last updated on: 6 September 2024
Profile Information Last updated on: 6 September 2024
Setting Up the SDK: The Rookout SDK is added as a dependency to your application. This involves a one-time change to each application or service.
Configuration: Configuration parameters are set using environment variables or passed as arguments to the SDK's start function.
Connecting Source Code Repositories: The source code is connected to Rookout, either automatically through environment variables or manually through the Rookout web UI.
Labeling and Configuration: Users can customize labels for environments, applications, or other parameters, allowing for tailored data collection and organization.
Non-Breaking Breakpoints: Developers can set non-breaking breakpoints to collect specific data points without stopping the application, which can be customized to track various metrics and states within the application.
Integration with Other Tools: Rookout integrates with a wide range of tools such as Slack, Datadog, Prometheus, and more, allowing businesses to customize their debugging and monitoring workflows.
Environment and Architecture Support: The software supports various environments (production, staging, development) and architectures (monoliths, microservices, serverless), providing flexibility in deployment and usage.
Setup Fees: Rookout does not charge any setup fees.
Pricing Plans: Rookout offers various pricing plans, including a free version and customized pricing for enterprise needs. pricing are typically provided upon request and can vary based on the scale and requirements of the deployment.
Maintenance and Support: Maintenance and support charges are generally included in the subscription plans. Rookout offers 24/7 support for enterprise customers, which is part of their premium service offerings.
Documentation: Detailed setup guides and documentation are available on the Rookout website, covering everything from setting up the Rookout SDK to using the Rookout user interface and debugging applications.
24/7 Support: Rookout offers 24/7 support for enterprise customers, ensuring that any issues can be addressed promptly. This support includes a 99.5% uptime guarantee.
Training Sessions: Rookout offers training sessions and resources to help users get started and make the most of the platform. These sessions can be tailored to the specific needs of the organization.
Access Control: Rookout supports SSO integrations such as SAML, OpenID, and Azure Active Directory. It utilizes a fully-fledged RBAC paradigm, allowing customers to manage roles through their IdP, the Rookout platform, or APIs. All user actions are audited and can be exported to the customer’s SIEM/SOC.
Source Code Security: Rookout integrates with source control management systems to display the correct source code revision. Source code is loaded only on the engineers’ workstation, and Rookout servers do not access, process, or store customer source code.
Customer Data: All data submitted to the Rookout platform is considered confidential and is not retained for longer than a week. When using the Hybrid Architecture, no application data leaves the customer’s network.
Encrypted Communication: All traffic across public networks is encrypted using TLS (enforcing v1.2+ as applicable) and authenticated on both sides. Data at rest is encrypted with multiple layers of AES, and customer-managed keys (CMK) are available upon request.
Update Frequency: Rookout releases updates regularly to enhance functionality and security. While the exact frequency of updates is not explicitly stated, the emphasis is on continuous improvement and agility in the software debugging process. This suggests that updates are frequent enough to keep the platform up-to-date with the latest features and security enhancements.
Data Ownership: All data created or stored by users within the Rookout platform is the property of the user. Rookout does not claim ownership of any user data.
Data Portability: Data can be returned to the user upon request or at the termination of the account. Rookout ensures that data is handled with strict access controls and is not retained for longer than necessary.
Sales Enablement: Aligning all aspects of sales to maintain growth.
Focus on Existing Successes: Prioritizing what already works over new innovations.
Culture Promotion: Ensuring the company culture supports the scaling process.
Rookout article, generally involves reducing the scale of operations to better align with current demand. This can include downsizing the workforce, cutting costs, and streamlining processes to maintain efficiency and sustainability during periods of reduced demand.
Automatic Renewal: Upon the end of each subscription cycle, the subscription will be automatically renewed for successive cycles unless the user notifies Rookout by email at least 14 days before the end of the current subscription cycle that they wish to terminate the subscription.
Termination by Rookout: Rookout may terminate the subscription by providing prior notice of termination by email at least 14 days before the end of the subscription cycle.
Termination for Breach: Either party may terminate the agreement if the other party breaches the terms and fails to cure the breach within 15 days following written notice. If the breach is of a nature that cannot be cured, the non-breaching party may terminate the terms immediately upon notice.
Termination for Legal or Financial Reasons: Either party may terminate the agreement if required by law or if the other party becomes insolvent, bankrupt, or undergoes liquidation or similar proceedings that are not dismissed within 60 days.
SOC 2 Type 2: This standard covers security and availability for US public companies and their service providers.
GDPR: General Data Protection Regulation compliance for handling data of EU citizens.
CCPA: California Consumer Privacy Act compliance for protecting consumer data in California.
HIPAA: Health Insurance Portability and Accountability Act compliance for handling healthcare data.
By Rookout