By Platform9
تم التحديث بتاريخ 9th Jan 2025
Typical Implementation Process for Platform9 Private Cloud Director (PCD):
Assessment and Planning:
Develop a detailed migration strategy with Platform9's team.
Environment Setup:
Install and configure on-premises agents for cluster communication.
Cluster Migration:
Validate the success of migration through testing.
Network and Storage Configuration:
Configure OpenStack integrations for seamless functionality.
Day 2 Operations Enablement:
Train IT staff on ongoing cloud operations and troubleshooting.
Go-Live and Optimization:
Platform9 Private Cloud Director (PCD) can be customized to fit specific business needs. Below are several data points illustrating its customization capabilities:
Custom Hardware Support: Compatible with a wide range of server hardware, storage, and network configurations.
Multi-Hypervisor Support: Supports VMware vSphere, KVM, and Kubernetes, allowing flexibility in hypervisor choice.
Custom Network Topologies: Configure private, public, and hybrid networks to suit organizational requirements.
Custom Security Groups: Fine-tune access control policies and security rules.
Custom Storage Backends: Integrates with storage solutions like Ceph, NFS, SAN, and object storage systems.
Tiered Storage: Configure different storage tiers for workloads based on performance needs.
Custom Workload Policies: Assign workloads based on resource requirements, such as high-performance needs or data residency laws.
Scaling Options: Configure automatic horizontal or vertical scaling for workloads.
Define custom roles and permissions to align with organizational hierarchies.
Segregate access based on projects, teams, or business units.
Provides a comprehensive set of REST APIs for integrating with third-party tools like monitoring, CI/CD pipelines, and ITSM platforms.
Enables developers to build custom workflows and automation.
Supports infrastructure-as-code (IaC) tools like Terraform and Ansible to automate custom deployment workflows.
Allows creation of custom templates for resource provisioning.
Integrate custom monitoring tools like Prometheus or Grafana for tailored dashboards.
Generate custom usage and performance reports to align with business metrics.
Seamlessly integrates with public cloud providers like AWS, Azure, and GCP for hybrid cloud strategies.
Customize workload migration and failover policies across cloud environments.
Customizable user interface (UI) for branding, making it easier for internal teams to navigate.
Tailored dashboards for different roles, such as admins, developers, or business stakeholders.
Define custom governance policies to meet industry-specific compliance requirements (e.g., GDPR, HIPAA).
Platform9 offers comprehensive training and support to ensure that new users can effectively utilize their software. The training process begins with an in-depth onboarding program that is designed to familiarize users with the key features and functionalities of the software. This program includes detailed tutorials, hands-on training sessions, and access to a wealth of online resources, all of which are aimed at helping users get up to speed quickly.
The onboarding program is complemented by ongoing training opportunities. Platform9 regularly offers webinars, workshops, and training sessions that cover a wide range of topics, from basic usage to advanced features and best practices. These training opportunities are designed to help users continuously improve their skills and to ensure that they can fully leverage the capabilities of the software. The training sessions are led by experienced instructors who have a deep understanding of the software and its applications.
In addition to training, Platform9 provides robust support services to assist new users. The support team is available to answer questions, troubleshoot issues, and provide guidance on best practices. Users can access support through various channels, including email, phone, and an online support portal. The support team is known for their responsiveness and their ability to provide accurate and timely solutions to a wide range of technical challenges.
Platform9 takes data security very seriously and has implemented a range of measures to protect the data of its users. One of the key security features is the use of air-gapped Kubernetes platforms, which provide an additional layer of isolation and protection for sensitive data. This approach ensures that data is kept secure and is not exposed to potential threats from external networks.
In addition to air-gapped platforms, Platform9 employs a range of other security measures to protect data. These measures include encryption of data both at rest and in transit, ensuring that data is protected from unauthorized access at all times. Platform9 also uses advanced authentication and access control mechanisms to ensure that only authorized users can access sensitive data and systems.
Platform9's security measures are complemented by regular security audits and assessments. These audits are conducted by independent third parties and are designed to identify and address any potential vulnerabilities in the system. The results of these audits are used to continuously improve the security of the software and to ensure that it meets the highest standards of data protection.
The support team also plays a crucial role in maintaining the security of the software. They provide ongoing assistance to ensure that security measures are correctly implemented and that any potential security issues are promptly addressed. The support team is trained to handle a wide range of security-related challenges and to provide accurate and timely solutions to ensure the protection of data.
Platform9 Private Cloud Director has specific policies regarding data ownership and portability to ensure customers have control and flexibility over their data. Here’s an overview of their approach:
Full Ownership of Data:
Customers retain full ownership of their data stored within Platform9 Private Cloud Director.
Platform9 does not claim ownership of customer data, ensuring complete control over how data is managed and utilized.
Data Control:
Customers have complete control over the storage, use, and sharing of their data.
Platform9 provides tools and features to easily manage access, security, and privacy settings.
Export Capabilities:
Platform9 offers easy data export options, allowing customers to retrieve and transfer data stored in the cloud.
Formats include standard industry formats such as CSV, JSON, or other custom formats as requested.
Migration Support:
Platform9 provides migration assistance to help customers transition their data to other platforms or on-premise infrastructure if needed.
This includes backup and restore services to ensure minimal data loss during migration.
Custom Portability Options:
For specific business needs, Platform9 allows for customizable data export mechanisms based on the type and volume of data.
Platform9 ensures that data portability processes comply with legal and regulatory frameworks, such as GDPR and CCPA.
Automatic Renewal:
Contracts are typically set to renew automatically at the end of the initial term unless canceled or renegotiated in advance.
Notifications for renewal are generally sent 30–90 days before the contract’s expiration.
Renewal Period:
Contracts may renew for the same duration as the original term unless explicitly stated otherwise (e.g., annual or multi-year terms).
Pricing Adjustments:
Renewal pricing may include adjustments based on:
New features added to the product.
Increases in usage metrics (e.g., node count, storage size).
Market conditions or inflation.
Negotiation Window:
Customers often have a negotiation period before the renewal date to discuss new terms or pricing changes.
Customers are encouraged to provide feedback and negotiate features or scaling requirements during this period.
Notice Period for Cancellation:
Customers must provide written notice of intent to cancel before the renewal date.
Typical notice periods range from 30 to 90 days, depending on the contract.
Early Termination:
Early termination of contracts during the active term may incur penalties such as:
Payment of remaining fees for the current term.
Liquidated damages based on agreed usage or service commitments.
Termination for Cause:
Either party can terminate the contract immediately if there is a breach of contract.
Causes may include non-payment, violation of terms of service, or security breaches.
Service Downgrade or Transition:
If customers wish to scale down their services instead of canceling entirely, this must be negotiated as a new agreement.
Platform9 may provide support for transitioning data or workloads upon cancellation.
Data Retention and Portability:
Customers usually retain access to their data for a limited period (e.g., 30 days) after cancellation to ensure smooth transition.
Additional charges may apply for extended access or special assistance in migrating data.
Outstanding Payments:
Any unpaid invoices must be cleared before termination is finalized.
Disputes regarding invoices or charges are typically addressed as per the contract terms.
Service Access:
Access to the Platform9 Private Cloud Director service is revoked immediately after the contract term ends, unless otherwise negotiated.
Non-Refundable Fees:
Most contracts specify that subscription fees are non-refundable once paid.
Partial refunds for early cancellation are rare unless explicitly stated in the contract.
Service Credit for Disruptions:
Platform9 Private Cloud Director (PCD) adheres to several compliance standards to ensure data security, privacy, and operational integrity. Below are key compliance standards and practices typically associated with Platform9 and its offerings:
SOC 2 (Service Organization Control 2):
Ensures that the platform meets the criteria for security, availability, processing integrity, confidentiality, and privacy.
ISO/IEC 27001:
Aligns with global standards for managing information security risks effectively.
GDPR (General Data Protection Regulation):
Offers features for data protection, privacy compliance, and handling data subjects’ rights for European customers.
CCPA (California Consumer Privacy Act):
Supports tools and policies to address consumer rights under CCPA for U.S.-based businesses.
HIPAA (Health Insurance Portability and Accountability Act):
Offers security measures to protect sensitive patient health information in healthcare cloud deployments.
PCI DSS (Payment Card Industry Data Security Standard):
Provides support for secure payment data processing by adhering to encryption, authentication, and access control best practices.
FIPS (Federal Information Processing Standards):
Ensures encryption and data handling meet U.S. government requirements for secure processing.
NIST (National Institute of Standards and Technology):
Aligns with cybersecurity frameworks, particularly the NIST Cybersecurity Framework (CSF) and NIST 800-53 for risk management and protection controls.
CSA (Cloud Security Alliance) STAR Certification:
Demonstrates commitment to cloud-specific security measures and operational excellence.
Platform9 provides options for workload placement and data residency, helping organizations comply with local data sovereignty regulations such as:
Australia's Privacy Act
India's IT Rules
Canada’s PIPEDA
Role-Based Access Control (RBAC): Ensures strict adherence to access management policies.
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