Initial Consultation: This step involves understanding the specific needs and goals of the business. It helps in tailoring the software to meet the unique requirements of the organization.
Customization and Configuration: During this phase, the software is customized and configured to align with the business processes and workflows. This includes setting up performance management processes, feedback mechanisms, and data visualization tools.
Data Migration: Existing data from the business's current systems is transferred into the Mirro platform. This step ensures that all historical data is preserved and accessible within the new system.
Training: Comprehensive training is provided to ensure that all users are comfortable with the new system. This includes onboarding sessions, tutorials, and access to a resource library.
Go-Live Support: Once the system is live, Mirro offers support to address any issues that may arise during the initial launch phase. This ensures a smooth transition and minimal disruption to business operations.
Duration of Implementation
The exact duration of the implementation process is not specified on the Mirro website. However, the process is designed to be efficient, with a focus on minimizing downtime and ensuring a quick transition. The duration can vary depending on the size of the organization, the complexity of the customization required, and the readiness of the business to adopt the new system.
Mirro allows businesses to configure various features and modules according to their requirements, enabling them to tailor the software to their unique processes and workflows.
The platform offers customizable performance management processes, feedback mechanisms, and data visualization tools that can be aligned with a company's goals and culture.
Mirro provides APIs and developer tools, allowing businesses to build custom integrations and extend the platform's functionality to suit their unique needs.
The software can be customized to support flexible work arrangements and hybrid work environments, ensuring effective management of dispersed teams.
Businesses can customize the employee experience by offering personalized user profiles, embracing diversity and individuality through custom fields, and creating a strong company culture tailored to their vision.
Mirro allows for the customization of OKRs (Objectives and Key Results) frameworks, enabling businesses to define custom unit Key Results and align individual, team, and company-wide OKRs with their specific goals.
The platform offers customizable performance review tools, including custom check-in forms, reminders, and reporting, allowing businesses to tailor the performance management process to their preferences.
Mirro provides customizable branding options, enabling businesses to align the software's visual elements with their brand identity.
The software offers customizable pricing plans, allowing businesses to work with Mirro's sales team to obtain a custom pricing plan that fits their specific needs and requirements.
Upfront Pricing: Mirro has an upfront pricing model, meaning there are no hidden fees. This includes no additional charges for support, updates, or maintenance.
Potential Additional Charges:
Onboarding Process: Additional charges might occur if the onboarding process takes longer than expected due to the volume of imported data.
Additional Services: Charges may apply for accessing additional services such as OKR training or consultancy sessions on the premises.
Pricing Structure:
The starting price for Mirro is $6.5 per user per month, billed annually.
Mirro offers tiered pricing plans based on the selected plan and the number of users. The cost may also vary depending on the selected modules or features.
Free Trial: Mirro offers a free trial, allowing users to try out the software before making a purchase decision.
Onboarding Training:
Seamless Onboarding: Mirro's customersuccess teamcan onboard acompany in justtwo weeks, ensuringa smooth transitionto the new system.
Dedicated Onboarding Specialists: These specialistsguide new usersthrough the migrationand onboardingprocess, helpingthem import dataand customizeMirro to theirorganization'sneeds.
OKR Training andWorkshops:
Mirro offersOKR (Objectives andKey Results) trainingand workshops. Their team ofexperts helpsbusinesses establishan effectiveOKR framework, promoting aculture of continuousfeedback.
Comprehensive TrainingResources:
Knowledge Base: Mirro providesaccess to a constantlyupdated KnowledgeBase with how-to articles andother helpfulresources.
Workshops: Tailored workshopsare availableto meet the specificneeds of theorganization, ensuring userscan maximizethe benefitsof the platform.
Ongoing Support:
Customer Support: Users cancontact Mirro's supportteam by openinga ticket directlyfrom the app's footer or byemailing[email protected]. Thetypical responsetime is withinone businessday, with fasterresponses forurgent issues.
Free Resources: Mirro offersfree helpfulresources throughtheir KnowledgeBase Center, whichincludes guidesand tutorials.
User-Friendly Interface:
Mirro prioritizes user experiencewith an intuitiveinterface, makingit easy for employeesto navigate, giveand receive recognitionand feedback, request daysoff, and updateobjectives withouta steep learningcurve.
Customer SuccessProgram:
Virtual Access Control:
User identification and authentication procedures.
Password safety procedures, including hashing and salting passwords using bcrypt.
Automatic bans for unauthorized access attempts.
Physical Access Control:
Security personnel and surveillance systems protect office spaces.
Card keys are used for door access, and access is restricted throughout the building.
Communication Control Systems:
Internal communication flows are encrypted and routed through secure VPN tunnels to prevent interception by malicious third parties.
Data Storage and Backup:
Data is stored in Western Europe using Google Cloud Platform infrastructure, which includes industry-leading privacy policies, compliance programs, and security measures.
Full backups are performed weekly, differential backups twice daily, and action logs every five minutes, all protected by AES 256-bit encryption.
HTTPS and TLS:
All connections to Mirro are secured using HTTPS, supporting TLS versions 1.2 and 1.3.
Session and Token Management:
Admin session durations are limited to one hour.
Account access tokens are non-transferable.
Regular Security Audits and Penetration Tests:
Mirro undergoes regular internal security tests, automated testing batches, and penetration tests to ensure ongoing security.
Compliance with Regulations:
Mirro complies with GDPR and other relevant data protection regulations.
Regular Updates:
Updates are published periodically, bringing bug fixes and enhanced functionality.
Automatic Security Updates:
Operating system security updates are installed automatically as part of the robot software update process.
Update Procedure:
Users are advised to follow the specific update procedures described on the MirroApp software update page.
The process includes steps like ensuring the robot is fully charged, clicking "Update Software," and following the instructions provided.
Firmware Updates:
Full Data Ownership:
Businesses have full ownership of their data stored on Mirro's platform.
Data Portability:
Mirro provides tools and support for data export, allowing organizations to easily transfer their data if they decide to switch to a different system.
Secure Data Storage:
Data is stored securely in Western Europe using Google Cloud Platform infrastructure, ensuring compliance with GDPR and other data protection regulations.
Access Control:
Few people inside Mirro can access customer data, and access is limited to fulfilling contractual obligations in a secure manner.
Confidentiality Agreements:
Adding Users: Companiescan add moreusers to theirorganizationat any time. Theprice per activeuser accountwill be invoiced fully forthe month, regardlessof when the useraccount was activated.
Admin Accounts: Zitec willcreate one ormore admin accountsfor each company, allowing themto manage useraccess. Companiescan modify theadmin user bycontacting Mirro administrators.
Automatic Renewal: The subscription will automatically renew at the end of each subscription period unless the company informs Mirro that they do not wish to renew. This notification must be given at least 60 days prior to the renewal date.
Cancellation: If a company decides to cancel their subscription, any due amount until the cancellation date will be invoiced and must be paid within five days from the invoice date. Upon termination of the license, user accounts will be disabled, and the company may no longer use the Mirro app unless the license is renewed.
Suspension of Services: Mirro reserves the right to suspend or disable user accounts if the terms and conditions are infringed, if required by law or authorities, if the app is withdrawn from the market, or due to payment failure. Services will not be available during the suspension, but the validity of using the app is automatically extended with the duration of the suspension.
GDPR Compliance: Mirro is GDPR-compliant, ensuring that no data is transferred outside the European Union. The company also conducts regular GDPR training for employees to ensure compliance with data protection laws.
Google Cloud Platform: Mirro uses Google Cloud Platform, which is leading the industry with over 90 compliance offerings. This includes rigorous privacy policies, compliance programs, and security measures.
Data Security: Mirro implements robust security measures, including data encryption (AES 256-bit), HTTPS connections, and regular security audits and penetration tests. The platform also supports TLS versions 1.2 and 1.3 for secure data transmission.
