By GREYHOUND Software GmbH
تم التحديث بتاريخ 20th Dec 2024
بواسطة GREYHOUND Software GmbH
GREYHOUND Software, founded in 2001 and headquartered in Melle, Germany, specializes in developing collaborative platforms aimed at enhancing communication and information management for small and medium-sized enterprises (SMEs). Their flagship product, GREYHOUND CRM, integrates cross-channel ticketing for customer service with document management, facilitating efficient communication, workflow automation, and seamless integration with existing systems.
Founding and Growth: Established in 2001, GREYHOUND Software has grown to employ approximately 17 individuals. Over the years, the company has focused on refining its product offerings to meet the evolving needs of SMEs, particularly in the realms of customer service and document management.
GREYHOUND CRM is designed to streamline customer service operations by consolidating various communication channels—such as email, phone, chat, and instant messaging—into a single platform. Key features include:
Unified Inbox: Centralizes all customer interactions, providing team members with access based on their roles, ensuring transparency and efficiency.
Cross-Departmental Structuring: Offers a comprehensive overview of all incoming communications while allowing individual departments to focus on relevant messages.
Efficient Workflow Management: Facilitates quick processing of tasks with an intuitive interface, ensuring only open tasks remain in the inbox and reopened tickets are directed to the previous handler.
Comprehensive Customer Insights: Aggregates all communications with a customer into a single view, regardless of the channel, enabling quick access to historical interactions.
These features are tailored to enhance customer service efficiency and improve overall communication within organizations.
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