GREYHOUND CRM is a customer service and communication management platform designed to streamline and centralize all customer interactions across multiple channels. It consolidates communications from various sources such as contact forms, marketplaces, email, fax, phone, chat, and instant messaging into a single, unified platform accessible to all team members based on their assigned rights. This centralization allows for quick response times, easy access to the right information, and a complete overview of all customer communications and related orders, enabling more informed decision-making and improved customer service. The software is highly customizable and adaptable to the needs of different teams and departments. It features an intuitive interface that prioritizes efficiency, showing only open cases in the inbox and automatically routing reopened tickets to the last handler. GREYHOUND CRM offers a range of tools to enhance productivity, including automated routing of inquiries to the appropriate departments, customizable workflows, and integration with leading eCommerce systems. This integration allows for real-time enrichment of customer communication with relevant order data, eliminating the need for manual searches or switching between different interfaces.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)

The thorough and user-friendly design of GREYHOUND CRM sets it apart from rivals and is centered on improving the effectiveness and transparency of customer service. The fact that all client conversations from several channels—including chat, email, and social media—are consolidated into a single platform is one of its most notable advantages. Team members can easily track client contacts and retrieve pertinent information thanks to this, guaranteeing that no question is left unanswered and that replies are provided on time. The system's capacity to automatically forward queries to the relevant division or person in accordance with preset guidelines significantly simplifies processes, cutting down on response times and raising the standard of overall service.