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Email Marketing Software and Done for You Service
by Snap Mail
by Snap Mail
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Snap Mail
by Snap Mail
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The process of implementing an email marketing strategy involves a thorough assessment of the client's goals, target audience, and requirements, followed by strategy development, account setup, software configuration, template design, list management, segmentation, content creation, automation workflows, compliance checks, and testing. The campaign is launched, followed by ongoing optimization and monitoring. The implementation process typically takes 1-2 weeks, with a typical timeline of 2-4 weeks. Regular performance reviews and continuous improvement are also essential for achieving better results.
Email Marketing Software and Done for You Service by Snap Mail offers customizable email templates, personalization, automation, list management, customizable services, and integration capabilities. Users can access professionally designed templates, use drag-and-drop editors, upload HTML designs, and import content from web pages. Customization features include using fields like name, age, and company to personalize emails and categorize audiences. Automated email sequences and visual workflow builders allow for complex automation journeys. List management allows for the import or collection of contact lists, and customizable services include mail merging, direct mail campaigns, and consulting services. Integrations with CRMs and e-commerce platforms also allow for user data leveraging.
This costs can vary depending on the complexity of the setup and customization required. Maintenance fees may include subscription fees for the software and additional services. Support charges include chat, email, and phone, but premium support is available for enterprise customers. Overage fees include additional mail received, open & scan, mail forwarding, storage, check deposit, and additional address and recipient fees. These costs are not explicitly mentioned in the sources.
Training and Support
Customer Support Channels:
Email Support: Users can contact Snap Mail's support team via email for assistance with their queries. The primary email address for support is [email protected]
In-App Support: Users can access support directly through the app by navigating to the support section and filling out a support form if needed.
Documentation and Guides:
Online Help Center: Snap Mail provides an online help center where users can find solutions to common issues and detailed guides on using the software. This includes step-by-step instructions and troubleshooting tips.
Privacy and Safety Hub: Users can visit the Privacy and Safety hub on the website for additional support and information on privacy-related concerns.
Training Resources:
Video Tutorials and Courses: While not explicitly mentioned for Snap Mail, similar services often provide video tutorials and courses to help users get started with email marketing. For example, platforms like HubSpot Academy offer comprehensive email marketing courses that could be beneficial.
Webinars and Demos: Snap Mail may offer webinars and live demos to help users understand the features and functionalities of the software. This is a common practice in the industry to ensure users can effectively utilize the tools available to them.
Community and Forums:
User Community: Engaging with a user community or forums can be a valuable resource for new users. While specific forums for Snap Mail are not mentioned, platforms like Microsoft Power Automate have active communities where users can share insights and solutions.
Premium Support:
Enterprise-Level Support: For enterprise customers, Snap Mail may offer premium support options, including a dedicated contact person and exclusive user training sessions. This ensures that larger organizations receive tailored support to meet their specific needs.
Data Encryption:
SSL Encryption: Snap Mail uses Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission. This ensures that data such as credit card information is securely transmitted and protected from interception.
Email Encryption: While not explicitly mentioned for Snap Mail, email encryption is a common practice in the industry to protect the contents of emails from unauthorized access. Tools like ProtonMail, Tutanota, and Hushmail are examples of services that provide end-to-end encryption for email communications.
Data Storage and Access Control:
Secure Servers: Snap Mail ensures that sensitive information is encrypted and stored securely on their servers. After a transaction, private information such as credit card details is not stored on their servers, reducing the risk of data breaches.
Access Control: Only authorized personnel have access to personal data, and strict access controls are in place to prevent unauthorized access.
Compliance with Legal Regulations:
GDPR Compliance: Snap Mail adheres to the General Data Protection Regulation (GDPR) for European audiences, ensuring that personal data is collected, processed, and stored in compliance with strict privacy standards.
CAN-SPAM Act: Compliance with the CAN-SPAM Act ensures that commercial emails are sent with clear sender identification, a legitimate physical address, and an easy opt-out mechanism.
CCPA Compliance: For California residents, Snap Mail complies with the California Consumer Privacy Act (CCPA), which mandates transparency about the personal data collected and provides rights for data access and deletion.
Privacy Policies and User Controls:
Privacy Policy: Snap Mail's privacy policy outlines how personal data is collected, used, and protected. It provides transparency about data processing practices and user rights, including the ability to request data access, correction, or deletion.
User Controls: Users have control over their data, including the ability to manage privacy settings, request data copies, and delete their personal information. This empowers users to protect their privacy and control how their data is used.
Third-Party Security:
Third-Party Links and Integrations: Snap Mail includes links to third-party websites and services, and they encourage users to review the privacy policies of these third parties. They are not responsible for the privacy practices of third-party sites, but they ensure that any data shared with third parties is done securely and in compliance with legal requirements.
Frequency of Updates
Automatic Updates:
Snap Mail's software updates are managed automatically. The snapd daemon checks for updates four times a day by default. This ensures that the software is always up to date with the latest features and security patches.
Scheduled Updates:
Users have the flexibility to schedule updates at specific times to avoid disruptions. For example, updates can be set to occur on specific days of the month or at specific times, such as only on the third Monday or the last Friday of the month between 23:00 and 01:00 the next day.
Postponing Updates:
Updates can be postponed indefinitely or for a set period using the snap refresh --hold command. This allows users to delay updates for individual snaps or all snaps on the system.
Metered Connections:
Updates can be paused when the system is on a metered connection to conserve data. This is particularly useful for users with limited data plans.
Management of Updates
Automatic Refresh:
The snapd daemon automatically checks and installs updates in the background without user intervention. This ensures that the software remains current and secure.
Manual Updates:
Users can manually trigger updates using the snap refresh command. This is useful if an immediate update is required outside the scheduled times.
Update Notifications:
Users receive notifications about pending updates, especially if an application needs to be closed to complete the update. This helps in managing the update process without disrupting ongoing work.
Reverting Updates:
If an update causes issues, users can revert to the previous version of the software using the snap revert command. This provides a safety net in case of problematic updates.
Configuration Options:
Users can fine-tune the update schedule using the refresh.timer and refresh.hold options. This allows for precise control over when updates occur, ensuring they do not interfere with critical tasks.
Data Ownership
Ownership of Data:
Snap Mail's policy indicates that all data transmitted to their service, including any copies, modifications, or additions, are subject to the provisions of their Data Privacy Agreement (DPA). The data remains the exclusive property of the data owner, typically the client or user who provided the data.
Snap Mail acts as a data processor, meaning they process data on behalf of their clients (the data controllers) and do not claim ownership over the data collected and processed through their services.
Data Controller and Processor Roles:
Snap Mail and its clients are each considered independent data controllers of customer personal data. This means both parties independently determine the purposes and means of processing the data under applicable data protection laws.
Snap Mail commits to using personal data only as directed by the data controller and for the purposes outlined in their agreements.
Data Portability
Right to Data Portability:
Snap Mail supports the right to data portability, allowing users to request their data in a structured, commonly used, and machine-readable format. This enables users to transfer their data to another service provider if desired.
The data portability feature is designed to facilitate the transfer of personal data without undue burden, promoting interoperability and user control over their data.
Data Export and Transfer:
Users can request to export their data from Snap Mail's platform. This typically involves providing the data in a format that can be easily transferred to another service, such as a CSV or ZIP file.
Snap Mail ensures that the data provided for portability is comprehensive and includes all relevant personal information collected and processed through their services.
Compliance with Legal Requirements:
Snap Mail complies with data protection regulations such as the General Data Protection Regulation (GDPR) in the European Union, which mandates the right to data portability. This ensures that users can exercise their rights to access and transfer their data as required by law.
The company also adheres to other relevant data protection laws and standards to ensure the secure and lawful handling of personal data
Scaling Up or Down
Flexible Plans:
Snap Mail offers a variety of monthly and annual plans designed to cater to different needs, from individuals to small businesses. This flexibility allows organizations to choose a plan that best fits their current requirements and scale up or down as needed.
Plan Changes:
Users can change their plans at any time. This includes upgrading to a higher-tier plan or downgrading to a lower-tier plan based on their evolving needs. This flexibility ensures that organizations can adjust their email marketing capabilities without being locked into a specific plan.
Billing Adjustments:
Billing is adjusted based on the selected plan. Users are billed monthly or annually, depending on their choice, and can switch between these billing cycles as needed. There are no additional fees or hidden charges for changing plans, making it easy to scale up or down without financial penalties.
Usage Limits and Overage Fees:
Each plan includes specific usage limits, such as the number of mail items per month, open and scan requests, and other services. If an organization exceeds these limits, they can pay overage fees for additional usage. This allows for temporary scaling up without committing to a higher-tier plan.
For example, additional mail received beyond the monthly limit incurs a fee of $0.35 per extra item, and additional open and scan requests cost $2.25 per scan for up to 10 pages, with $0.10 per additional page.
Additional Services:
Organizations can add extra services as needed, such as additional addresses or recipients, for a monthly fee. This provides further flexibility to scale the service according to specific requirements.
Additional address fees are $10 per month, and additional recipient fees are $5 per month per recipient.
Support and Training:
Snap Mail provides various support options, including live expert help, online resources, on-demand video training, and technical support via live chat and phone. This ensures that organizations have the necessary support to manage their email marketing efforts effectively, regardless of their scale.
Contract Renewal
Automatic Renewal:
Snap Mail services are subject to automatic renewal to ensure continuity. The subscription renews for a period equal to the most recent service term unless the subscriber cancels the service.
The renewal charge will be at the then-current rates, which may be higher or lower than the original service period rate.
Notification of Changes:
Snap Mail will provide information about any changes to the service or its features within a reasonable notice period, typically two months before the change is scheduled to take effect.
Users will be notified of updates via email, on the portal, through release notes, or within the service itself.
Billing and Payment:
Snap Mail charges and collects fees in advance for the use of its services. Following the expiration of the initial service purchase, the service will automatically renew, and the user's credit card will be billed at the beginning of each recurring period.
Users are responsible for providing complete and accurate billing and contact information and updating this information within 30 days of any change.
Contract Cancellation
Cancellation by Subscriber:
Subscribers may cancel a service at any time. The services will be discontinued upon the expiration of the respective period that has been paid for, and no full or partial refunds will be given if a subscriber chooses to cancel during a term that has already been paid for.
If a service is purchased under a payment plan, the subscriber is obligated to complete the payment plan.
Cancellation by Snap Mail:
Snap Mail reserves the right to suspend or terminate services at any time, with or without cause. If the account is terminated without cause, Snap Mail will refund a prorated portion of the monthly prepayment or reimburse for unused email credits.
If the termination is due to a violation of terms or acceptable use policy, no refunds or reimbursements will be provided.
Data Access and Export:
Before the end of the agreement, users may access, extract, and export their data at any time. The export might depend on technical requirements such as the availability of self-service extraction tools, the size of the instance, and the frequency/timing of the export.
Upon termination, Snap Mail may delete the user's account and all associated data, including emails, unless otherwise agreed upon.
Notice Period for Termination:
Either party may terminate the agreement with immediate effect by giving written notice. Snap Mail may also terminate the agreement if the user fails to comply with the terms, such as payment obligations or unauthorized use of the service.
Compliance Standards
CAN-SPAM Act (United States):
Accurate Header Information: Emails must contain accurate header information, including the source, destination, and routing information.
Honest Subject Lines: Subject lines must not be deceptive or misleading.
Ad Disclosure: Emails must include a clear and conspicuous disclosure that they are advertisements.
Valid Mailing Address: Emails must include a valid physical mailing address.
Unsubscribe Option: Emails must provide a clear and conspicuous method for recipients to opt out of future emails, and opt-out requests must be honored promptly.
General Data Protection Regulation (GDPR) (Europe):
Valid Consent: Recipients must provide valid consent before receiving marketing emails. Consent must be given through a clear, affirmative action and cannot be implied or assumed.
Data Access and Review: Individuals have the right to access and review their data held by the company.
Easy Revocation of Consent: Revoking consent must be as easy as giving it, ensuring that individuals can easily opt out of marketing communications.
California Consumer Privacy Act (CCPA) (California, United States):
Transparency: Companies must inform Californian subscribers about the types of personal information collected and its intended use.
Data Deletion Requests: Consumers have the right to request the deletion of their data.
Opt-Out of Data Sale: Consumers can opt out of the sale of their personal data.
Canada Anti-Spam Law (CASL) (Canada):
Express Consent: Marketers must obtain express consent from recipients before sending commercial emails.
Identification and Contact Information: Emails must include the sender's identification and contact information.
Unsubscribe Mechanism: Emails must provide a clear and easy way for recipients to unsubscribe from future communications.