Crowdin
By crowdin.com
The typical implementation process for Crowdin:
Configure basic project settings, such as the source language, target languages, and preferred translation style.
Configure your localization workflow using their API, CLI, and webhooks to automate tasks.
Define the scope of the localization project and set deadlines.
Assign roles and permissions to team members and translators.
Implement context using screenshots, comments, and in-context previews to ensure translation accuracy.
Review and proofread the translated content.
Crowdin offers a range of customization options to tailor its localization platform to specific business needs:
Custom Workflows: Crowdin Enterprise enables the creation of bespoke localization workflows, allowing businesses to add, move, assign, and edit workflow steps to optimize collaboration among developers, marketers, product managers, and localization teams.
API and Webhooks: Crowdin provides a comprehensive RESTful API and webhook support, facilitating seamless integration with existing development processes. This allows for automated content updates, translation retrieval, and synchronization with other tools and systems.
Integration with Development Tools: The platform offers integrations with over 600 applications and services, including GitHub, Slack, and Google Drive, enhancing workflow automation and collaboration.
Custom Fields: Businesses can define custom fields to add additional information to various entities such as projects, user accounts, and tasks, enhancing data management and organization within the platform.
Branding and Appearance: Crowdin allows customization of the project's appearance by setting up a custom domain and uploading a project logo, ensuring alignment with the company's branding.
Access Control: Granular access control settings enable businesses to configure permissions for files, tasks, languages, reports, and team members, ensuring data security and appropriate access levels.
Crowdin's pricing structure is designed to accommodate various organizational needs, with several subscription plans and additional services. Here's a breakdown of potential costs:
Subscription Plans:
Free Plan: Offers basic features suitable for small projects or individual use.
Pro Plan: Priced at $59 per month, includes AI Assistant, unlimited public projects, 60,000 hosted words, unlimited translators, and two integrations
Team Plan: At $179 per month, it provides 100,000 hosted words, five manager accounts, developer and language coordinator roles, three integrations, and unlimited private projects.
Team+ Plan: Costs $450 per month, offering 500,000 hosted words, unlimited integrations, project groups, invoice-based payment, advanced workflows, enhanced user management, and additional security features.
Additional Costs:
Managed Services Balance:
To use paid services like AI models and machine translation engines, you can add funds to a dedicated balance in your Crowdin account. This balance is used to pay for these services, and you can set up notifications to alert you when the balance is low.
Billing and Payment:
Monthly Plans: Operate on a recurring payment model, with charges at the beginning of each billing cycle. Upgrades or downgrades during the cycle adjust limits immediately, with new charges applied in the next cycle.
Annual Plans: Require a one-time payment assessed as an account balance, from which corresponding amounts are withdrawn each billing cycle. Upgrades or downgrades can be made at any time, with prorated adjustments applied.
Crowdin offers a range of training and support services to assist new users in effectively utilizing their localization platform:
Documentation and Knowledge Base:
Crowdin Documentation: A detailed resource covering various aspects of the platform, including project creation, user roles, and workflow management. New users can refer to these guides for step-by-step instructions.
Onboarding and Tutorials:
Interactive Demos: Crowdin provides interactive demonstrations that guide users through project setup, applying AI translation, and purchasing human review services. These demos offer hands-on experience with the platform's features.
On-Demand Tutorials and Onboarding Sessions: For users seeking personalized assistance, Crowdin offers tutorials and onboarding sessions. These sessions cover platform navigation, feature utilization, and best practices for localization projects.
Technical Support:
Email and Chat Support: Users can reach out to Crowdin's support team via email or chat for assistance with technical issues, troubleshooting, and guidance on using platform features.
Technical Calls and Troubleshooting: Crowdin provides options for scheduling technical calls to address complex issues, assist with integration setups, and streamline localization workflows.
Community and Forums:
Crowdin Community Forum: A platform where users can ask questions, share experiences, and seek advice from fellow users and Crowdin staff. This collaborative environment helps users learn from others' experiences and find solutions to common challenges.
Additional Support Services:
Dedicated Account Management: For organizations requiring personalized support, Crowdin offers dedicated account managers who provide priority assistance, track important feature releases, and offer unlimited support calls.
Custom Development Services: Crowdin offers custom development services to cater to specific business needs, including developing custom processors, configuring placeholders, and expanding platform functionality through app development.
Third-Party Training:
Crowdin employs a set of security measures to ensure the protection of user data, focusing on compliance, internal policies, technical safeguards, and user-configurable security features.
Compliance with International Standards:
ISO/IEC 27001 Certification: Crowdin has achieved ISO/IEC 27001 certification, an internationally recognized standard for information security management systems, demonstrating its commitment to maintaining stringent data protection protocols.
GDPR Compliance: The platform adheres to the General Data Protection Regulation (GDPR), ensuring that personal data is handled with transparency and per European data protection laws.
HIPAA Compliance: For clients in the healthcare sector, Crowdin is HIPAA compliant and offers a Business Associate Agreement to facilitate the secure handling of Protected Health Information (PHI).
Internal Security Policies:
Crowdin has established an Information Security Policy that encompasses various aspects of data protection, including:
Organizational Security: Implementation of a Zero Trust Architecture (ZTA), operating on the principle of "never trust, always verify," ensuring that access to resources is never implicitly trusted based on user or device location.
Risk Management: Regular risk assessments and the development of mitigation strategies to address potential security threats.
Employee Training: Mandatory security training programs for all employees to foster a culture of security awareness.
Technical Safeguards:
Data Encryption: Utilization of SSL technology to encrypt data during transmission over public networks, safeguarding information from unauthorized interception.
Access Controls: Implementation of firewalls, password protection, and other authentication controls to prevent unauthorized access to data processing systems.
Regular Audits: Conducting periodic security audits and vulnerability assessments to identify and address potential weaknesses in the system.
User-Configurable Security Features:
Two-Factor Authentication (2FA): Users are encouraged to enable 2FA to add an extra layer of security to their accounts.
Security Center: Crowdin provides a Security Center that offers a comprehensive checklist, allowing organizations to assess and enhance their security measures, including monitoring inactive users and overseeing administrator rights.
Crowdin policies on data ownership and portability are designed to empower clients with control over their data while ensuring compliance with relevant data protection regulations.
Data Ownership:
Client Control: Crowdin does not own, control, or direct the use of any data stored or processed by clients via its services. Clients and users retain full ownership and control over their data, including personal information and content uploaded to the platform.
Role as Data Processor: Crowdin acts as a data processor on behalf of its clients, meaning it processes data strictly according to the client's instructions and does not determine the purposes or means of processing personal data. This aligns with the European Union’s General Data Protection Regulation (GDPR), where the client is considered the data controller.
Data Portability:
Export Capabilities: Crowdin provides features that enable clients to export their data, facilitating data portability. For instance, before deleting an organization, clients can export various data, including invoices and localization resources such as translation memories and glossaries.
Crowdin offers flexible subscription plans that allow organizations to adjust their localization resources in response to evolving needs. Here's an overview of how you can scale your usage up or down:
Upgrading Your Plan:
Within the Same Plan: You can customize your current subscription by adding resources such as additional manager seats or increasing the number of hosted words. This allows for incremental scaling without changing your existing plan.
Between Different Plans: If your organization's requirements grow substantially, you can switch to a higher-tier plan that offers expanded features and capacities. Upgrading provides immediate access to enhanced resources, with the new subscription rate applied in the next billing cycle.Make
Downgrading Your Plan:
Within the Same Plan: Should you find that certain resources are underutilized, you can reduce allocations like manager seats or hosted words within your current plan, aligning your subscription more closely with actual usage.
Between Different Plans: If your organizational needs decrease, transitioning to a lower-tier plan is possible. However, it's important to note that downgrading may result in the loss of certain features or capacities. Therefore, it's advisable to review the specifications of the lower-tier plan to ensure it meets your adjusted requirements.
Key Considerations:
Billing Adjustments: When you upgrade or downgrade your plan, changes take effect immediately. The new subscription rate will be reflected in your next billing cycle.
Crowdin provides flexible terms for contract renewal and cancellation to accommodate the varying needs of its clients. Below is a detailed overview:
Renewal Terms:
Annual Subscriptions:
Non-Automatic Renewal: Annual plans do not renew automatically. As the subscription nears expiration, Crowdin will notify you when your account balance falls below two months' worth of service. To maintain uninterrupted access, you'll need to purchase a new subscription before the current one expires.
Cancellation Terms:
Within 30 Days of Signup:
Money-Back Guarantee: If you cancel your account within 30 days from the signup date, you can request a refund for the amount charged.
After 30 Days:
Termination by Client: You may terminate your account at any time. Upon termination, Crowdin will permanently delete your account within six months from the effective date of termination.
Termination by Crowdin: If Crowdin cancels your subscription, they will refund the amount paid for unused services, excluding any discounts provided for annual subscriptions.
Changing Subscription Plans:
Upgrades and Downgrades:
Flexibility: You can upgrade or downgrade your subscription plan at any time. Changes take effect immediately, with the new subscription rate applied in the next billing cycle.
Crowdin adheres to several internationally recognized compliance standards to ensure robust data security and privacy for its users:
ISO/IEC 27001 Certification: Crowdin is officially certified under ISO/IEC 27001, the leading international standard for information security management systems (ISMS). This certification demonstrates Crowdin's commitment to systematically managing sensitive information and ensuring data security.
General Data Protection Regulation (GDPR) Compliance: Crowdin complies with the European Union's GDPR, ensuring that personal data is processed lawfully, transparently, and securely. The platform provides tools and measures to help customers meet their GDPR obligations.
