Booqable
By Booqable.com
Familiarize yourself with the platform through demo videos or introductory guides.
Optionally, add sale or service items alongside rental products.
Establish refundable security deposits to protect your inventory.
Set up rental periods, operating hours, and product availability for online bookings.
Place test bookings to review the customer experience and ensure everything functions correctly.
Reserve, pick up, and return orders within the system to keep inventory up to date.
Enable online payments to start accepting orders and payments seamlessly.
Use dashboards and calendars to manage daily operations efficiently.
Booqable offers a wide range of customization features, allowing rental businesses to tailor the platform to their unique workflows, branding, and operational requirements. Below are key data points illustrating how Booqable can be adapted to fit specific business needs:
Theme and Layout: Choose from multiple website themes, customize layouts, and adjust general styling, including modern or classic text, background images, and rounded corners.
Color Schemes: Customize color sets for backgrounds, text, buttons, and accents to match your brand identity.
Logo and Header: Upload your logo, adjust header layouts, and control menu positions for a branded website experience.
Custom Domain: Use your own domain for a seamless customer-facing presence.
Section and Page Editing: Add, remove, and rearrange homepage or website sections, including product collections, testimonials, and contact forms.
Custom Fields: Add custom fields to products, customers, and orders to capture business-specific information (e.g., warehouse locations, serial numbers, delivery preferences).
Checkout Form Customization: Personalize the online checkout form to collect additional details from customers during booking.
Document Customization: Adjust which custom fields appear on quotes, contracts, invoices, and packing slips for tailored documentation.
Dynamic Pricing Models: Set hourly, daily, weekly, seasonal, or custom rates. Implement advanced pricing rules based on periods, rental durations, or customer segments.
Discounts and Coupons: Create and manage coupons, early booking discounts, and loyalty rewards to drive bookings and reward customers.
Security Deposits: Customize deposit rules per product or category to match risk levels.
Order Overrides: Adjust prices directly on orders for special cases or on-the-fly changes.
Customizable Documents: Edit templates for quotes, invoices, contracts, and packing slips. Add branding, adjust layouts, and include or exclude specific fields or terms.
Custom CSS: Use custom CSS to fine-tune document appearance, including fonts, colors, and hidden elements.
Automatic Document Generation: Automatically generate and send customized documents based on transaction details.
Tagging and Collections: Organize products, orders, and customers with tags and curated collections for efficient management.
Buffer Times: Add buffer times for cleaning or preparation between rentals.
Multi-Location Support: Assign inventory to different locations and track availability separately.
Bulk Editing and Import/Export: Import inventory via CSV, bulk edit items, and export data for reporting or integration.
Personalized Account Labels: Change backend and customer-facing terminology (e.g., “Order” to “Booking,” “Customer” to “Client”) to reflect your business language.
Translations: Edit customer-facing labels and text to support different languages or tones.
Accessibility: Customize website and checkout flows for accessibility, including font sizes and color contrast.
Email Header/Footer Customization: Edit email headers and footers to include your branding and preferred messaging.
Automated Emails: Set up automated, branded communications for order confirmations, reminders, and payment requests.
User Permissions: Set granular permissions for team members, controlling access to sensitive data and features.
Two-Factor Authentication and SSO: Enforce two-factor authentication or single sign-on for secure access.
IP Restrictions: Limit account access by IP address for additional security.
API Access: Build custom integrations with other business systems or tools.
No Setup Fees: Booqable does not charge any setup fees on any of its pricing plans. You can start using the platform immediately after subscribing, with no additional onboarding or installation costs.
Included in Subscription: All maintenance, software updates, and access to new features are included in your regular subscription fee. There are no separate maintenance charges—weekly updates and improvements are provided as part of the service.
Optional Add-Ons: Some advanced features or integrations (such as the Deliveries app or accessiBe accessibility tools) may incur an extra monthly fee, but these are optional and clearly listed in the pricing details.
Standard Support Included: Customer support is included with all plans at no extra cost. Support is available Monday to Friday, with limited hours on weekends. All users can access the help center, email support, and onboarding resources.
Onboarding Sessions: The Medium and Large plans include three onboarding sessions at no extra charge. Personalized onboarding and support are also included in the Scale plan (for larger businesses).
No Commission Fees: Booqable does not charge commissions on bookings or transactions processed through the platform.
User and Location Add-Ons: Adding extra users or locations to your account is possible for an additional monthly fee (e.g., $29/user or location per month, billed yearly).
Custom Development: For highly specialized needs, custom development or advanced security features (like SSO or enforced 2FA) may be available as paid add-ons in enterprise plans.
Free 14-Day Trial: New users can explore all features with a free trial, requiring no credit card.
Step-by-Step Setup Guides: Booqable provides a detailed account setup checklist and written guides to help users configure their business settings, add products, set up pricing, and prepare their online store for bookings.
Demo Videos and Tutorials: Users have access to quick demo videos and video tutorials covering everything from basic setup to advanced features.
Interactive Walkthroughs: The platform offers guided onboarding within the dashboard, ensuring users complete essential steps in the optimal order for efficient setup.
Comprehensive Help Center: The Booqable Help Center contains articles, FAQs, and documentation on all aspects of the software, including inventory management, pricing, website integration, order processing, payments, reporting, and more.
Searchable Knowledge Base: Users can quickly find answers to common questions or browse by topic for in-depth guidance.
Live Chat: In-app live chat support is available, allowing users to connect directly with the support team for real-time assistance.
Email Support: Users can submit questions or issues via email, with a typical response time within 24 hours.
1-on-1 Setup Calls: New users can book personalized setup calls directly from the quickstart menu for tailored onboarding and troubleshooting.
Onboarding Sessions: Medium and Large plan subscribers receive three onboarding sessions at no extra charge for hands-on, personalized guidance.
Support Hours: Customer support is available Monday to Friday, 9am to 11pm CET (3am to 5pm EST), with limited weekend hours. All inquiries are addressed promptly, typically within 24 hours.
Multi-Channel Support: Assistance is provided via chat, email, phone, and social media, ensuring users can reach the team through their preferred channel.
Continuous Updates: The platform is regularly updated, and users are informed about new features and improvements through release notes and announcements.
Customer Feedback Integration: The support team collects user feedback and shares it with product development, ensuring the platform evolves to meet customer needs.
Booqable implements a set of security measures to safeguard user and customer data, ensuring privacy, integrity, and compliance with international standards.
Hosted on AWS: Booqable’s infrastructure is managed within Amazon Web Services (AWS) data centers, which are accredited under ISO 27001, SOC 1 and SOC 2, PCI Level 1, FISMA, and Sarbanes-Oxley (SOX) standards.
Physical Security: AWS data centers feature strict access controls, professional security staff, video surveillance, intrusion detection, and multi-factor authentication for authorized personnel. Facilities are protected by setback perimeters and monitored 24/7.
Encryption: All sensitive data is encrypted during transmission and at rest, using industry-standard protocols to prevent unauthorized access.
PCI Compliance: Payment data is processed through Stripe, a PCI Level 1 compliant payment processor, ensuring secure handling of credit card information.
GDPR and CCPA Compliance: Booqable adheres to GDPR and CCPA requirements, limiting data collection to legitimate purposes, obtaining explicit consent where needed, and providing users with rights to access, correct, or delete their data.
Role-Based Permissions: User access is restricted by role, allowing granular control over who can view or manage sensitive information.
Two-Factor Authentication (2FA): Optional enforcement of 2FA for all users adds an extra layer of login security.
Single Sign-On (SSO): Supports integration with SSO providers for centralized and secure access management.
IP Restrictions: Ability to block logins from unapproved locations, further controlling access to the platform.
DDoS Mitigation: Advanced techniques such as TCP Syn cookies, connection rate limiting, and collaboration with providers help mitigate Distributed Denial of Service (DDoS) attacks.
Spoofing and Sniffing Protections: Managed firewalls and hypervisor-level isolation prevent IP, MAC, and ARP spoofing, as well as unauthorized packet sniffing.
Application Isolation: Operating system restrictions and encrypted connections reduce risk at all levels of the stack.
Continuous Monitoring: Automated systems and human review monitor for abusive behavior, technical abuse, and suspicious activity.
Abuse Policy: Strict policies prohibit fraudulent, malicious, or illegal activities, with swift action taken against violations, including website removal and account suspension.
Audit Trails: All user actions are logged for accountability and traceability.
Data Processing Agreements (DPA): Booqable provides DPAs outlining processor obligations, confidentiality, and notification procedures as required under GDPR.
Third-Party Processors: Data shared with third parties is strictly controlled, only allowed when necessary, and subject to adequate protection measures, especially for transfers outside the EEA.
Data Access and Portability: Users can access, correct, delete, or export their data at any time.
Weekly Updates: Booqable releases updates every week, consistently introducing new features, performance enhancements, bug fixes, and usability improvements.
Recent Examples: Updates are published nearly every week, with recent releases including improvements to product quantity responsiveness, packing slips, Android app features, email customization, and security enhancements.
Transparent Release Notes: Each update is accompanied by detailed release notes, outlining new features, improvements, and bug fixes. These notes are published on the Booqable website, ensuring users are kept informed about changes to the platform.
Incremental Rollouts: Updates are managed to minimize disruption, with new features and fixes rolled out incrementally across the platform.
User Feedback Integration: Many improvements are driven by user feedback, with the Booqable team actively incorporating suggestions and addressing reported issues in regular releases.
Continuous Improvement: The platform is described as “always improving,” with weekly updates designed to enhance reliability, security, and user experience.
Customer Data Remains Yours: All customer data—including inventory, orders, customer lists, and documents—remains the property of the customer. Booqable does not make any proprietary claims over customer data stored or processed on its platform.
No Unauthorized Use: Booqable will not use, sell, or access customer data for any purpose other than providing its rental software service, except as required by law or with explicit customer consent.
Data Processor Role: Under GDPR and similar regulations, Booqable acts as a data processor, while the business using Booqable is the data controller. This means you retain full control over your data, and Booqable only processes it on your behalf.
Export Functionality: Customers can export their data—including orders, inventory, and reports—in standard formats such as Excel or CSV at any time. This facilitates backup, analysis, or migration to other systems.
Right to Data Portability: In compliance with GDPR, customers have the right to request that their personal data be transferred to themselves or a third party, where technically feasible.
Data Deletion and Return: Upon termination of service or at the customer’s request, Booqable will either return all personal data in its original format or destroy it, ensuring no unauthorized retention of customer information.
Booqable is designed for flexibility, allowing rental businesses to scale their operations smoothly according to changing needs. Here’s how the platform supports scaling up or down:
Multiple Plans: Choose from several tiers (Small, Medium, Large, and Scale), each with different user limits and feature sets. Plans can be selected based on your current business size and requirements.
Monthly or Annual Billing: Switch between monthly and annual subscriptions at any time. Annual plans offer a discount over monthly rates.
Upgrade or Downgrade Anytime: You can upgrade or downgrade your plan at any point. Upgrades are applied immediately, and any unused time on your current plan is prorated. Downgrades result in account credit for any unused time.
No Setup or Cancellation Fees: There are no additional fees for changing your subscription or canceling your account. You retain access to paid features until the end of your billing period.
User and Location Add-Ons: Add extra users or locations to your account as your team grows, for an additional monthly fee. Remove them anytime if your needs decrease.
Scale Plan: For larger organizations, the Scale plan includes 15 users by default and supports advanced security and centralized management. Additional users or locations can be added as needed.
Unlimited Orders and Products: All plans allow unlimited orders and products, so you only need to scale your plan when your team or operational complexity increases.
Feature Access: Higher-tier plans unlock advanced features (e.g., multi-location inventory, advanced reporting, API access), supporting growth without migrating to a new system.
Self-Service Changes: Manage upgrades, downgrades, and add-ons directly from your account dashboard for instant changes.
Automatic Renewal: Service plans are automatically renewed at the end of each agreed period (monthly or yearly), unless the customer provides notice of non-renewal within the required timeframe.
For monthly plans, Notice must be given at least 7 days before the renewal date.
For plans longer than one month (e.g., annual): Notice must be given at least 30 days before the renewal date.
Renewal Periods: Each renewal period matches the length of the initial period (e.g., a one-year plan renews for another year).
Terms and Pricing: The terms and pricing from the initial period apply to renewal periods unless Booqable notifies the customer of changes in writing:
For monthly plans: At least 14 days before renewal.
For plans longer than one month: At least 60 days before renewal.
Access During Lapsed Plans: If a service plan expires or is terminated, most services become inaccessible until a new plan is agreed. However, account access remains available for data management.
Cancel Anytime: Customers can cancel their account at any time through the Booqable admin dashboard. For security, cancellations cannot be processed by contacting support; they must be initiated by a user with the appropriate permissions.
Notice Period: To avoid being charged for the next period:
Cancel at least 7 days before the renewal date for monthly plans.
Cancel at least 30 days before the renewal date for annual plans.
Access After Cancellation: After cancellation, access to the Booqable admin remains until the end of the current billing period. No further charges are applied after the period ends.
No Refunds: Generally, there are no refunds for unused portions of a paid service plan unless Booqable itself terminates the agreement with notice, in which case a proportional refund is provided for unused time.
Outstanding Payments: All outstanding invoices must be settled before cancellation to prevent additional charges.
Data Management: Customers are advised to export or back up any important data before cancellation. All account data can be deleted upon request or after account closure.
Trial Accounts: Free trial accounts expire automatically at the end of the trial period with no charges. Permanent deletion of trial data can be requested by contacting support.
Provider-Initiated Termination: Booqable may terminate the agreement at any time with a 6-month notice. Immediate termination is possible in cases of breach, bankruptcy, or illegal activity.
Booqable adheres to a broad set of international compliance standards to ensure the privacy, security, and accessibility of user and customer data. Below are the primary frameworks and certifications supported by the platform:
ISO 27001: Booqable’s infrastructure is hosted within Amazon Web Services (AWS) data centers, which are certified under ISO 27001 for information security management.
SOC 1 & SOC 2/SSAE 16/ISAE 3402: AWS data centers used by Booqable are accredited for SOC 1 and SOC 2, ensuring strong controls over financial reporting and data security.
PCI DSS Level 1: Booqable’s infrastructure and payment processing (via Stripe) meet PCI DSS Level 1 standards for secure handling of payment data.
FISMA Moderate: AWS facilities comply with FISMA standards for federal information security.
Sarbanes-Oxley (SOX): Data centers are compliant with SOX requirements for financial data protection.
GDPR (General Data Protection Regulation): Booqable is fully compliant with GDPR, providing data processing agreements, consent management, and user rights for access, portability, and deletion of personal data.
CCPA (California Consumer Privacy Act): The platform supports cookie consent and privacy controls to comply with CCPA and similar digital privacy regulations.
DPA (Data Processing Agreement): Booqable offers a DPA outlining processor obligations, security measures, and audit rights for customers.
WCAG 2.0, 2.1, 2.2: The Booqable accessibility widget and website builder are designed to meet Web Content Accessibility Guidelines (WCAG) for users with disabilities.
ADA Title III: Accessibility features support compliance with the Americans with Disabilities Act for public-facing digital services.
Section 508: The platform is compatible with Section 508 standards for accessible technology in the United States.
EAA EN 301 549: Meets the European Accessibility Act’s requirements for digital services.
Role-Based Access Control (RBAC): Enforces granular access permissions for users and administrators.
Two-Factor Authentication (2FA) and SSO: Supports enhanced authentication and single sign-on for secure access management.
DDoS Mitigation, Firewall Protections, and Continuous Monitoring: Implements advanced network security and ongoing threat detection.
