Automox
No Infrastructure Required: Since Automox is cloud-native, there’s no need for VPNs, servers, or on-prem hardware.
Required Software Policies: Ensure specific applications are always installed and up to date.
Logging & Reporting: Monitor logs and activity reports to validate success.
Monitor Compliance: Use dashboards and reports to track patch status and policy compliance.
Large Enterprises (1,000+ devices): 1–2 weeks, depending on internal processes and testing cycles.
Automox offers extensive customization options to tailor the platform to specific business requirements:
Policies can be scheduled (daily, weekly, etc.) and configured to run automatically or with manual approval.
Examples include disabling vulnerable processes, uninstalling unauthorized software, or enforcing security settings.
This allows for granular control over how updates and configurations are applied.
Automox supports self-healing policies, which reinstall or remove software if changes are detected.
Automox’s pricing is transparent and modular, with some optional add-ons and support tiers:
Automate Enterprise: Adds advanced features like FixNow, multi-org management, and vulnerability remediation (custom pricing).
Always-on scripting assistant (Otto AI).
Premium onboarding services may incur additional charges depending on the support tier.
E-commerce plans require a credit card and are billed automatically.
Automox provides a comprehensive onboarding and training ecosystem designed to support users of all experience levels:
Interactive Labs: Hands-on practice environments for real-world scenarios.
Covers everything from agent installation to advanced scripting and integrations.
Access to the Automox Community for peer-to-peer help, tips, and shared Worklets.
Automox implements enterprise-grade security controls to protect customer data and ensure compliance:
SOC 3: Public-facing summary of SOC 2 controls for transparency.
SSO integration with identity providers like Okta, Azure AD, and Google Workspace.
Secure software development lifecycle (SDLC) practices.
Automox follows a frequent and structured update cycle that includes agent updates, console improvements, and documentation enhancements:
Documentation Updates: Weekly or bi-weekly updates to reflect new features and fixes.
End-of-Support (EoS) Notices: Automox communicates when older agent versions will no longer be supported (e.g., 1.x agents reached EoS on June 15, 2025).
Automox maintains a clear and customer-centric policy on data ownership and portability:
Automox acts as a data processor, not a data owner.
Data can be exported in CSV format for use in other systems or for backup.
Customers can request data deletion or account closure in compliance with privacy laws.
Automox is designed with built-in scalability to adapt to changing organizational needs:
Automox uses a clustered, cloud-native architecture hosted on AWS, allowing it to scale up or down on demand.
Organizations can add or remove devices at any time, and billing adjusts accordingly (monthly “true-up” model).
This supports scaling across departments, subsidiaries, or clients (ideal for MSPs).
Automox offers flexible contract terms with clear policies for renewal and cancellation:
Annual Contracts: Typically renew at the end of the term unless notice is given.
MSP Partners: Require 120 days’ written notice for cancellation.
E-commerce plans are billed automatically via credit card.
Automox adheres to industry-leading compliance standards to ensure data security and regulatory alignment:
Demonstrates strong internal controls and secure data handling.
Offers transparency for customers who don’t require detailed audit reports.
Customers retain full ownership of their data and can request deletion or export.
Uses PCI-compliant third-party billing software for secure payment processing.
