Automation Efficiency: Users appreciate Ascend AP's ability to automate invoice processing and reduce manual input. The AI-powered features, such as optical character recognition (OCR) and automated approval workflows, help streamline accounts payable tasks, significantly reducing time spent on manual data entry.

ERP Integration: One of the key strengths is its seamless integration with major ERP systems like SAP, Oracle, and Microsoft Dynamics. This allows for smoother operations between financial systems, ensuring that data flows automatically and without errors between the systems.

Customizable Workflows: Customers highlight the ability to customize approval workflows to fit specific organizational needs. The platform’s flexibility is often mentioned as a major advantage for businesses with complex AP processes.

Improved Accuracy and Compliance: Reviews often mention the software’s ability to reduce errors in invoice processing through automated two- and three-way matching, ensuring compliance and better alignment with internal controls.

Mobile Access: The ability to access Ascend AP on mobile devices for approvals on-the-go is praised for improving workflow efficiency, especially for managers who need to approve invoices remotely.

Learning Curve: While the software offers robust functionality, some users mention that it has a steep learning curve, especially for those unfamiliar with accounts payable automation tools. The complexity of the features can be challenging during initial implementation.

Cost: Some users note that pricing can be a downside, especially for smaller businesses or organizations with limited AP volumes. Setup fees, licensing costs, and ongoing maintenance are mentioned as factors that can make the platform more expensive compared to simpler alternatives.

Integration Challenges: Although ERP integration is a major strength, there are instances where users mention challenges in syncing Ascend AP with their existing systems, especially if their ERP setup is highly customized.

Customer Support Response Time: A few reviews point out delays in customer support response times, which can be frustrating, particularly during the implementation phase or when resolving urgent technical issues.

User Interface (UI): Some users feel that the interface could be more intuitive and user-friendly. While the software is functional, there are comments that suggest the need for an improved, more modern UI experience to make navigation and tasks easier for end-users.