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Adapt
by SLI Technologies
by SLI Technologies
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by SLI Technologies
by SLI Technologies
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The primarily focuses on selling various merchandise such as wristbands, stickers, patches, clothing, and other accessories. The site also highlights collaborations and community support initiatives. However, it does not provide any information about software implementation processes or timelines.
There is no information available regarding the typical implementation process for Adapt software or how long it takes. The website appears to be dedicated to retail and community support rather than software solutions.
Yes, software can be customized to fit specific business needs. Here are several data points from the provided sources that highlight the various aspects and benefits of software customization:
Types of Software Customization
1. Interface Customization:
- Enhancing visual elements such as colors, fonts, and icons to improve user experience and align with business branding.
- Simplifying navigation by reorganizing menus and adding user-friendly buttons.
- Allowing users to adjust settings like dark mode, font size, or dashboard layout to match their preferences.
2. Workflow and Feature Customization:
- Analyzing organizational workflows to identify repetitive tasks or inefficiencies that can be automated or streamlined through customization.
- Modifying or adding features to better fit business processes, which can lead to improved data management, faster decision-making, and increased customer satisfaction.
3. Integration with Other Software:
- Ensuring that new or customized software components work seamlessly with existing systems to avoid data inconsistencies and operational disruptions.
Benefits of Software Customization
1. Meeting Specific Requirements:
- Customization allows businesses to modify software to meet their unique requirements, which is often necessary when off-the-shelf solutions fall short.
- Custom features can be added, existing features can be modified, and new configurations can be applied to better align with business needs.
2. Improving User Experience:
- Customizing the user interface and functionalities can significantly enhance the user experience, making the software more intuitive and easier to use.
3. Scalability and Flexibility:
- Customized software can be designed to scale with the business, accommodating growth in users, data, and operational complexity.
- It provides the flexibility to adapt to changing business needs and market conditions.
Challenges and Considerations
1. Maintenance and Updates:
- Customizations can complicate software maintenance and updates, as custom code may break with new software versions or patches[6].
- It is essential to document all customizations thoroughly to manage and troubleshoot issues effectively.
2. Cost and Effort:
- Customization often requires more effort and resources compared to configuration, as it involves writing new code and potentially altering the core application.
- Despite the higher initial cost, customized solutions can save money in the long run by improving efficiency and reducing the need for future migrations.
3. Vendor Support and Communication:
- Effective communication with the software vendor is crucial to ensure that customizations are supported and do not conflict with the vendor's update and support policies.
- Vendors that offer customization services tend to provide better customer support, as they are more invested in meeting the specific needs of their clients.
Examples of Customizable Software
1. Adapt Builder:
- An e-learning authoring tool that allows for extensive customization to create responsive, multi-device HTML5 content.
2. ADAPT by Symbiotics:
- An aviation assessment software that offers customizable online tests and comprehensive reporting, tailored to fit specific client needs.
3. ADAPT Software:
- A digital transformation platform that connects and manages devices in smart factories, offering customizable business intelligence tools and automated compliance evaluation.
Additional Costs for Software: Setup Fees, Maintenance, and Support Charges
When implementing and maintaining software, several additional costs can arise beyond the initial purchase or development expenses. These costs can include setup fees, ongoing maintenance, and support charges. Here are detailed insights based on the provided sources:
Setup Fees
1. Initial Setup and Configuration:
- Setting up software often involves initial configuration, installation, and integration with existing systems. This can include costs for hardware setup, network configuration, and initial software installation.
- For example, ADAPT software requires a dedicated computer to act as a network license server, and the setup process includes installing licensing utilities and configuring the server and client computers.
2. Training and Onboarding:
- Training users and administrators on how to use the new software can incur additional costs. This might include face-to-face training sessions, online modules, or customized training programs.
- Adapt Education, for instance, charges $100 per hour for additional face-to-face training sessions.
Maintenance Costs
1. Regular Maintenance:
- Software maintenance typically includes corrective, adaptive, perfective, and preventive maintenance. These activities ensure the software remains functional, secure, and up-to-date.
- Corrective maintenance addresses bugs and errors, adaptive maintenance ensures compatibility with changing environments, perfective maintenance enhances performance, and preventive maintenance aims to prevent future issues.
2. Cost Estimates:
- Maintenance costs can vary widely but are often estimated to be around 20-25% of the annual license cost. For complex systems like ERP, annual maintenance costs can range from $50,000 to $150,000.
- Industry experts estimate that maintenance costs can range from 40% to 90% of the initial development cost annually.
3. Personnel and Tools:
- A significant portion of maintenance costs is attributed to personnel, including developers, testers, and support staff. Additionally, costs for tools and software licenses used in the maintenance process are also included.
- For example, maintaining a mobile application can cost about $5,600 per month or $66,900 per year.
Support Charges
1. Ongoing Support:
- Ongoing support can include remote support, on-site visits, and access to help desks. Support packages may vary in terms of the level of service provided, such as response times and availability.
- AdaptIT offers a comprehensive IT support package that includes unlimited remote support, off-site backups, managed firewall, and malware protection, starting from £5,000 per year.
2. Upgrades and Updates:
- Regular software updates and upgrades are part of the support services. These updates can include new features, security patches, and performance improvements.
- ADAPT software users with active maintenance agreements are eligible for updates, which can take up to 5 business days to process.
3. Customization and Enhancements:
- Customizing software to meet specific business needs can incur additional costs. This might involve modifying existing features or adding new ones to better align with business processes.
- Enhancements typically make up a significant portion of maintenance costs, often accounting for at least half of all software maintenance expenses.
Based on the search results provided, Adapt offers several types of training and support to help new users get started with their software and solutions:
Training Options
1. New Module Training
When a new system module is purchased and installed, Adapt provides training specifically focused on that new module [14].
2. New Release Enhancement Training
For new software releases and enhancements, Adapt provides detailed user guides to aid self-development and implementation of new functionality [14].
3. Full System Training
Adapt offers full hands-on system training when the software is first installed or for new employees who need to learn how to use the system. Attendance certificates are issued upon completion [14].
4. Certification Training
Employees can get certified as users of Adapt's software solutions like ITS Integrator through distance learning programs with assessments. Certificates of competence are provided after completing the course [14].
5. Best Practice Workshops
Adapt conducts best practice workshops focused on job roles and content, irrespective of the software system being used [14].
6. Technical Training
A technical training course titled "A Basic Technical Overview of ITS Integrator" is available for technical support staff, UNIX administrators and Oracle support staff using ITS Integrator version 4.1 [14].
7. Face-to-Face Training
Adapt Education charges $100 per hour for additional face-to-face training sessions .
Support Options
1. Online User Guides
Detailed online user guides are provided to aid self-learning for new releases and enhancements [14].
2. Technical Support
Adapt provides free technical support to licensed owners and subscribers of their current software versions during business hours (Monday-Friday). Support can be accessed via email or phone for issues, questions and model debugging .
3. Online Community
The Adapt Learning community provides a forum for discussions, sharing experiences, best practices and getting support related to Adapt's e-learning solutions .
Security Measures to Protect Data
several security measures are in place to protect data across different platforms and applications. Here are the key measures:
1. Encryption
- Strong Encryption Algorithms: Encryption is a fundamental security measure that scrambles data into an unreadable format, which can only be decrypted with a specific key. Strong algorithms like AES (Advanced Encryption Standard) and RSA (Rivest-Shamir-Adleman) are widely used to ensure data security.
- Full-Disk Encryption: Tools like BitLocker provide full-disk encryption to protect data stored on hard drives.
- Cloud-Based Encryption: Solutions like Boxcryptor encrypt files stored on cloud services such as Dropbox, Google Drive, and OneDrive.
2. Key Management
- Robust Key Management Systems: Effective management of encryption keys is crucial. This includes secure storage, regular rotation, and stringent access controls to prevent unauthorized access to the keys.
- Trusted Platform Module (TPM): Some encryption tools use TPM to store encryption keys securely.
3. Access Controls
- Multi-Factor Authentication (MFA): Implementing MFA adds an extra layer of security, making it more difficult for attackers to gain unauthorized access.
- Least Privilege Access Control: Ensuring that users and systems have only the access necessary to perform their roles, and regularly reviewing and updating access permissions.
4. Continuous Monitoring and Adaptive Security
- Behavioral Analytics and Machine Learning: Systems that use behavioral analytics and machine learning algorithms to detect deviations from normal behavior, indicating potential security threats.
- Automated Response Mechanisms: Developing capabilities for automated responses to security incidents, such as automatically patching vulnerabilities or isolating infected systems.
- Continuous Risk Assessment: Regularly evaluating the security posture of systems and networks to monitor new vulnerabilities and adjust security measures accordingly.
5. Integration and Threat Intelligence
- Integration of Security Solutions: Ensuring that various security solutions (like firewalls, intrusion detection systems, antivirus software, and data loss prevention tools) are integrated and can communicate effectively.
- Threat Intelligence Sharing: Participating in threat intelligence sharing networks or platforms to stay informed about the latest threats, vulnerabilities, and attack methods.
6. Compliance and Certification
- Compliance with Regulations: Ensuring compliance with relevant data protection regulations such as GDPR, HIPAA, and ISO standards[6].
- Regular Audits and Penetration Testing: Conducting regular security audits and penetration testing to identify and address vulnerabilities.
7. Incident Response Planning
- Incident Response Plans: Maintaining and regularly updating an incident response plan that includes procedures for responding to various security incidents, roles and responsibilities, communication protocols, and recovery processes.
8. Secure Software Development Lifecycle (SDLC)
- Secure SDLC: Integrating security practices throughout the software development lifecycle, including conducting code reviews, vulnerability assessments, and security testing.
9. Data Protection Policies
- Privacy Policies: Implementing comprehensive privacy policies to govern the collection, storage, use, and protection of personal information.
10. Physical and Environmental Security
- Secure Hosting Environments: Hosting data in secure server environments that use firewalls and other advanced security measures to prevent unauthorized access.
Frequency and Management of Adapt Software Updates
Frequency of Updates
Adapt releases updates to their software as part of an annual maintenance agreement. Users with active maintenance agreements on the software release date are eligible for these updates. When a new main version (build 0 of a year release) is released, Adapt notifies the primary contact at all update-eligible accounts by email. This notification process is staggered, giving priority to clients with Platinum and Gold Support agreements.
Management of Updates
The process for managing updates involves several steps:
1. Notification and Request:
- Adapt notifies eligible clients via email with instructions related to the license update process.
- Clients can also request updates by phone or email prior to receiving the official notification, and they will be placed in the update queue immediately.
2. Update Queue:
- Due to the volume of updates, the process can take up to 5 business days. Adapt prioritizes clients based on their support agreements (Platinum and Gold clients are prioritized).
3. License Update Procedure:
- The update process involves using the ADAPT_RUS program. Users need to extract the key profile (.c2v) file from their license, which can be located on a USB dongle for hardware licenses or on a local machine or license server for software licenses.
- The extracted key profile is then sent to Adapt’s licensing team via email. Adapt updates the profile and sends it back in the form of an executable file, which the user runs to complete the license update.
4. Installation of Licensing Utilities:
- Users must download and install the latest ADAPT-Licensing Utilities software. If there are previous versions of the ADAPT-Licensing Tool or ADAPT_RUS.exe on the computer, these must be uninstalled and manually removed before installing the latest version.
Adapt Policy on Data Ownership and Portability
Data Ownership
1. Definition and Importance:
- Data ownership refers to the guidelines and rules that any app developer or business must follow whenever they process or control user data. It is crucial for managing data integrity, leveraging data as a competitive advantage, and enabling actionable insights from data.
2. Roles and Responsibilities:
- Adapt emphasizes the importance of defining data ownership roles within an organization. This involves identifying stakeholders, roles, and rights involved in data management. Common roles include data stewards, data custodians, and data users, each with specific responsibilities for data quality, security, and usage.
- The RACI model (Responsible, Accountable, Consulted, and Informed) is often used to assign these roles to relevant stakeholders.
3. Legal and Regulatory Compliance:
- Adapt ensures compliance with data protection regulations such as GDPR, HIPAA, and other relevant laws. This includes adhering to guidelines for data collection, storage, and processing to safeguard user privacy and security.
4. Data Ownership in AI Systems:
- In AI-related agreements, data ownership is a significant challenge due to the continuous learning and adaptation of AI systems. Adapt addresses this by focusing on exploitation rights, periods of use, and confidentiality obligations rather than absolute exclusivity or ownership.
Data Portability
1. User Rights and Data Portability:
- Adapt's privacy policy outlines the rights of data subjects, including the right to data portability. This means users can request the transfer of their personal data to another service provider in a structured, commonly used, and machine-readable format.
2. Technical Measures for Portability:
- Adapt provides tools and mechanisms to facilitate data portability. For example, users can download their data in CSV or Excel formats, making it easier to transfer data between systems.
3. Data Portability in Cloud Services:
- Adapt's cloud-based solutions ensure that data portability is maintained even in cloud environments. This includes the ability to export data and integrate it with other systems seamlessly.
4. Data Portability in AI and Machine Learning:
- Adapt recognizes the complexity of data portability in AI systems due to the continuous integration of new data. The policy ensures that data used for training AI models can be ported while maintaining compliance with data protection regulations.
Terms for Scaling Up or Down as Organizational Needs Change
1. Scalability Options
- Horizontal Scaling: This involves adding more nodes or instances to the system to handle increased load. It is beneficial for distributing the load across multiple machines, enhancing resilience, and providing flexibility to scale out gradually as needed[6].
- Vertical Scaling: This involves increasing the capacity of existing hardware by adding more power, such as upgrading CPUs, memory, or storage. It is useful for handling increased loads without changing the configuration or application logic[6].
2. Licensing and Subscription Adjustments
- License Types: Adapt offers both hardware licenses (HL) and software licenses (SL). Hardware licenses are distributed via USB dongles, while software licenses are bound to the machine they are activated on.
- Annual Maintenance Agreement: Users with active maintenance agreements are eligible for updates and can request license upgrades. The process involves extracting the key profile, sending it to Adapt’s licensing team, and receiving an updated executable to perform the license upgrade.
3. Update and Notification Process
- Notification: Adapt notifies eligible clients via email about new main version releases. Clients with Platinum and Gold Support agreements are prioritized in the update queue.
- Requesting Updates: Clients can request updates by phone or email before receiving official notifications, and they will be placed in the update queue immediately.
4. Technical and Support Measures
- Middleware Solutions: Adapt’s middleware solutions can be scaled by assessing the current architecture, choosing the right scaling strategy, and leveraging cloud models like IaaS, PaaS, or SaaS. Middleware security measures such as encryption, authentication, and monitoring are crucial for protecting data during scaling.
- Support Services: Adapt provides technical support, including remote support, on-site visits, and access to help desks. Support packages may vary in terms of service levels, such as response times and availability.
5. Cost Considerations
- Hardware vs. Software Costs: Scaling up typically involves higher hardware costs but lower software licensing costs, while scaling out involves higher software licensing costs but lower hardware costs.
- Operational Expenditure (OPEX): Adapt’s solutions, such as the SAP Partner Managed Cloud, allow businesses to transfer to an OPEX model, providing substantial savings over other pricing models.
6. Adaptation to Market Demands
- Flexibility and Elasticity: Adapt’s cloud-based solutions offer flexibility and elasticity, allowing organizations to scale their software products efficiently to meet growing user demands and market conditions.
- Continuous Monitoring and Management: Implementing middleware monitoring and management tools helps track, measure, and optimize the performance, availability, and health of middleware components, ensuring efficient scaling.
Terms and Conditions for Contract Renewal and Cancellation for Adapt
Here are the detailed terms and conditions for contract renewal and cancellation for Adapt:
Contract Renewal
1. Notification and Acceptance of Changes:
- Adapt reserves the right to make changes to the terms at any time. If changes are made, Adapt will provide written notice to the customer along with the modified version of the terms. If the customer does not object to the changes within 15 working days, they are deemed to have accepted the changes. If the customer objects within the stipulated time, Adapt can terminate the agreement with immediate effect, and all services will be canceled without compensation for any damage resulting from the termination.
2. Automatic Renewal:
- For subscription services, the contract typically includes an automatic renewal clause. For example, a paid subscription for subscription services starts on the subscription start date and continues for 24 months, automatically renewing for successive periods of 24 months unless terminated earlier in accordance with the conditions or law.
3. Renewal Fees:
- Renewal fees are due on or before the annual renewal date. The provider has the right to change the fee once each year, effective with the next renewal date, provided that the provider gives at least 90 days prior written notice of any such change, and the increase is not more than 10% of the then-current fee.
4. Renewal Process:
- The renewal process typically involves notifying the other party of the contract’s upcoming expiration, evaluating existing terms, negotiating any necessary changes, finalizing the renewed agreement, executing the renewed contract, and maintaining detailed records of the renewal process.
Contract Cancellation
1. Immediate Termination by Adapt:
- Adapt can terminate the agreement with immediate effect if the customer fails to meet payment obligations, becomes insolvent, or is declared bankrupt. Other grounds for immediate termination include failure to provide requested security, material risk of loss or damage to the equipment, abnormal use of the equipment, unauthorized use by personnel, or any other significant breach of the agreement.
2. Termination by Customer:
- The customer may terminate the contract with effect from any renewal date by giving the provider not less than 90 days' prior written notice to terminate.
3. Effects of Termination:
- Upon termination, all rights granted under the agreement will terminate, and the customer must immediately remove and destroy all copies of the software, including all backup copies. Any obligations to pay fees or expenses incurred prior to or at the time of termination shall survive termination.
4. Refund Policy:
- In some cases, if the software fails to operate in accordance with the documentation during the warranty period and the provider is unable to correct the defect, the sole remedy may be a refund of the license fee paid for the software. However, this does not apply if the failure is due to damage or misuse caused by the customer.
5. Return of Equipment:
- If Adapt terminates the agreement, the rental period and the customer’s right to use the equipment cease. The customer must then pay for the immediate dismantling, cleaning, and return of the equipment to Adapt. The customer’s obligation to pay rental for the equipment ceases through such a return.
6. Survival of Terms:
- Certain terms, such as proprietary rights, disclaimer of warranties, indemnities, and limitations of liability, will survive any termination of the agreement.
Compliance Standards Met by Adapt Software
Adapt software and its various solutions meet several compliance standards across different domains. Here are the key compliance standards based on the provided sources:
1. ISO 13485 and ISO 17100
- ISO 13485:2016: This is the quality management standard for manufacturers of medical products and related services. It requires processes to be based on risk analysis and sets high standards for meeting both customer and regulatory requirements. Adapt Localization Services GmbH is certified under ISO 13485 by TÜV Hessen, ensuring continuous and consistent compliance through yearly surveillance audits.
- ISO 17100:2015: This standard establishes fundamental requirements for translation projects, focusing on production processes, qualification requirements for translators, reviewers, and project managers, as well as the structural workflow of translation projects. Adapt Localization Services GmbH is certified under ISO 17100 by LinquaCert, with annual audits to verify adherence to the standard.
2. NIST, ISO, HIPAA, and GDPR
- NIST (National Institute of Standards and Technology): Adapt software integrates NIST AAL3-compliant authentication, supporting a Zero Trust security framework. This ensures compliance with NIST guidelines for identity and access management.
- ISO (International Organization for Standardization): Adapt software complies with various ISO standards, including those related to information security and quality management.
- HIPAA (Health Insurance Portability and Accountability Act): Adapt software ensures compliance with HIPAA regulations, which are critical for protecting sensitive health information.
- GDPR (General Data Protection Regulation): Adapt software complies with GDPR, ensuring that personal data is handled in accordance with European data protection laws.
3. PCI, FISMA, FRCP, and HITECH
- PCI (Payment Card Industry Data Security Standard): Adapt software ensures that only authorized users access sensitive payment information, complying with PCI standards.
- FISMA (Federal Information Security Management Act): Adapt software meets FISMA requirements for federal information security.
- FRCP (Federal Rules of Civil Procedure): Adapt software complies with FRCP, which governs the handling of electronic evidence in legal proceedings.
- HITECH (Health Information Technology for Economic and Clinical Health Act): Adapt software ensures compliance with HITECH, which promotes the adoption and meaningful use of health information technology.
4. MITRE ATT&CK and CISA
- MITRE ATT&CK: Adapt software leverages the MITRE ATT&CK framework to evaluate and improve security postures by identifying and mitigating post-compromise behaviors.
- CISA (Cybersecurity and Infrastructure Security Agency): Adapt software aligns with CISA security guidance to enhance cybersecurity measures and protect critical infrastructure.
5. ADA Compliance
- ADA (Americans with Disabilities Act): Adapt software, particularly the ADAPT™ platform, ensures ADA compliance by providing real-time, accurate data, automatic cost estimates, and prioritization for accessibility improvements. This helps government planners achieve ADA compliance and avoid related liabilities.
By SLI Technologies