Xentral follows a 10-phase implementation roadmap, detailed on its German site:
Needs Analysis – Identify core processes and pain points.
Resource Planning – Assemble project team, estimate budget, and schedule.
Process Documentation – Map existing workflows to inform system configuration.
Module Selection – Choose the relevant ERP modules to activate first.
Data Analysis & Migration – Cleanse and prep master data for import.
Project Planning – Define detailed milestones, responsibilities, and timeline.
Stakeholder Engagement – Get buy-in from departments with clear change management.
Training Strategy – Plan internal training with videos and Academy modules.
Testing – Validate configuration and run pilot scenarios.
Go-Live & Ongoing Optimization – Stabilize, refine, and continuously improve.
The Xentral Academy provides 70+ onboarding videos, enabling many users to become functional within two weeks. Yet the official five-phase guide estimates:
Typical total time: 3 to 9 months, depending on scope and complexity. For agile e-commerce use cases, businesses often go live in 2–3 months, aided by Academy content and modular onboarding. Full stabilization may extend to 5–9 months, especially if you adopt production, logistics, or custom workflows. Fast-growing sellers report reducing implementation time by ~40% with structured planning and staff training.
Xentral can be extensively customized to meet business-specific needs—here’s how:
Rich Public API + Webhooks
Offers 200+ live API endpoints and real-time event/webhook triggers for external integration, custom tools, and AI agents.
Xentral Connect & Partner-built Adapters
Its middleware layer provides no-code connectors for >250 marketplaces, plus certified partner-built integrations, enabling custom adaptation with minimal development.
Xentral Flows
A visual workflow builder enables users to define custom triggers, conditions, and actions in fulfillment, financial processes, or external system calls—no coding required.
Open REST API / Low-Code SDK
The developer portal includes machine-readable OpenAPI docs, event-driven infrastructure, and developer support to build tailor-made modules or frontend extensions.
Flexible Data Import/Export
Supports CSV, XML, and EDI for bulk data updates and interoperability. Custom imports, order types, or output formats can be handled via API or file exchange.
Modular Architecture
You can enable only needed modules (e.g., PIM, production, POS) and phase in additional features gradually, avoiding unnecessary complexity.
Partner Ecosystem
Numerous implementation partners specialize in customizing workflows, data structures, and integrations tailored to specific verticals or regional regulations.
Custom Document Templates & Translations
Invoice layouts, email templates, and language packs can be manually customized or localized, with Arabic, French, Dutch, and others configurable.
Change Management Support
Academy and support documentation encourage early process maps and alignment on customizations to avoid project pitfalls.
Setup & Onboarding:
Xentral offers free self-service onboarding via its Academy videos and webinars. Paid options include personalised setup, customisation, or integration services—typically delivered through certified implementation partners.
Support Packages:
Basic support is included in all plans. Priority Support (e.g., faster response, weekend emergency coverage) is available as an add-on—this may be part of higher-tier packages or subject to extra fees.
System Maintenance & Updates:
Cloud updates are automatic and included—no manual maintenance costs. The platform is hosted on AWS and handles availability, performance, and infrastructure at no extra user cost.
Partner Professional Services:
Custom integration, bespoke automation, or workflow creation typically incurs fees charged by certified partners—billing depends on project scope and complexity.
Xentral Academy
Self-paced onboarding with 70–200+ training videos covering setup, workflows, module configuration, and certifications.
Webinars & Live Events
Free live and recorded webinars on topics like Shopify integration, Xentral Flows, EDI, API, KI, and seasonal optimizations.
Help Center & Embedded Helpbot
Extensive online documentation, step-by-step guides, API references, FAQs, plus a Helpbot assistant for quick answers (in beta).
Partner-Led Training
Certified partners offer custom onboarding, staff training, and strategic consulting tailored to the business.
Community & Support Channels
Active user community forums allow peer learning; technical and priority support includes weekend and emergency coverage.
Data Protect App
Mandatory for marketplace connections (e.g., Amazon); ensures GDPR-compliant encryption, storage, retention, and anonymisation of personally identifiable information (PII).
GDPR Module
Built-in functionality enables data deletion/exports, data subject requests, audit trails, and compliance with European privacy regulations.
Xentral follows a continuous release cycle, pushing weekly updates to its cloud platform. These updates include bug fixes, performance improvements, and new features. All updates are automatic for SaaS customers—no manual intervention is required. Users can track changes in thepublic Release Notessection of the Help Center, which details version updates and new features. Updates are deployed during off-peak hours to minimize disruption, and the system uses rolling deployments to ensure uptime. For on-premise or custom setups (rare), updates require manual installation, but most customers run on the managed cloud, where updates are seamless.
Xentral states that customers retain full ownership of their data. The platform acts as a processor under GDPR, meaning it processes data solely for operational purposes. Users can export all data at any time via CSV, XML, or API endpoints, ensuring portability. Additionally, the GDPR module supports data deletion requests, anonymization, and compliance audits. If a customer terminates the contract, Xentral provides a data export window before permanently deleting the data. This guarantees businesses can migrate to another system without losing historical records.
Xentral uses a volume-based pricing model tied to monthly order counts, not per-user fees. Scaling up is straightforward: if your order volume exceeds your plan limit, you can upgrade instantly to a higher tier or pay per additional order. Similarly, scaling down is allowed at the end of the billing cycle—customers can switch to a lower tier if volumes drop. All plans include unlimited users, so adding staff does not increase costs. Optional add-ons (e.g., POS, advanced reporting) can be activated or removed as needed, making the system highly flexible for seasonal businesses or rapid growth scenarios.
Xentral Software
By Xentral ERP Software GmbH
