WiseMo Remote Desktop

The process is streamlined, especially when using the cloud-based myCloud solution, which allows for pre-configured deployments. Unlike complex enterprise system installations that can take weeks, WiseMo's implementation focuses on rapid installation and configuration, with Host setup being the longest step to ensure correct security and permissions are granted on the target device.

Implementation Process

• Host Module Installation: The Host module is installed on the computer or device you wish to control remotely (PC, Server, Mac, Mobile).
  • This can be done via App Stores (for mobile) or by running an MSI/APK file.
  • For large-scale deployment, a myCloud deployment link can be used, which pre-configures licensing and connectivity.
• Permissions and Configuration: During the first run, the Configuration Wizard assists in setting up critical settings.
  • This includes defining connectivity (Cloud via myCloud or On-Premise via TCP/IP).
  • Users must grant necessary permissions (especially on mobile/Mac) to enable full remote view and control.
• Guest Module Installation: The Guest module is installed on the computer or device you will use to perform the remote control.
• First Connection: The remote connection is established, either by connecting to the Host's IP address (TCP/IP) or by selecting the Host from the online device list within the myCloud domain.

Customization is achieved through flexible licensing, hybrid deployment options (Cloud/On-Premise), and deeply configurable security and access control settings. For businesses with highly specialized needs, WiseMo offers developer tools to embed the technology directly into proprietary software.

Customization Details

• Deployment Model: Choose between a Cloud-based solution (myCloud), an On-Premise (non-Cloud) TCP/IP solution, or a Hybrid combination.
• Security Configuration: Remote access security can be managed either locally on the end-point device or centrally via myCloud Device Access Control (mDAC).
  • Customizable Guest Access Roles define what an authenticated user is permitted to do on the remote device.
  • Multiple authentication methods are available, including integration with Windows Security/Active Directory or using unique WiseMo user credentials/passwords.
• Licensing Flexibility: Option for Subscription (myCloud, scalable monthly/yearly) or Perpetual (one-time purchase) licenses to match budget and deployment needs.
• OEM and API: A comprehensive API and OEM options are available for software developers to build remote access and management capabilities directly into their own products or devices.

The software is noted for having no start-up or cancellation fees. Maintenance and updates are managed differently depending on the chosen license model, but dedicated support is a standard offering.

Additional Costs and Charges

• Setup Fees: None. There are no start-up or initial configuration fees mentioned.
• Subscription (myCloud) Costs: The subscription fee is the primary cost, and it is all-inclusive.
  • This model includes ongoing support and immediate access to the latest versions of all modules (updates/maintenance).
• Perpetual License Maintenance: After the initial purchase, this model has an optional cost for continued updates.
  • Includes a one-year free upgrade to the latest versions.
  • After the first year, an optional yearly upgrade insurance fee is required to continue receiving all new versions and updates.
• Support Charges: None mentioned as a separate charge. Comprehensive support options are included with both license types.

Support is multi-channel, catering to various user preferences and technical depth. Training is primarily provided through comprehensive documentation and built-in configuration assistance.

Training and Support Offerings

• Technical Support Channels:
  • Email/Help Desk
  • Phone Support
  • Live Chat
• Self-Service Resources (Training):
  • Knowledge Base/FAQs
  • Tutorials and detailed documentation (e.g., Windows Host Guide, Android Host Guide).
  • Video guides demonstrating key features and setup steps.
  • An in-built Configuration Wizard guides users through essential settings upon initial installation.

Data is protected primarily through strong end-to-end encryption, while access is controlled via a customizable, multi-layered authentication and authorization framework that can be managed centrally or locally.

Detailed Security Measures

• Strong Encryption:
  • End-to-end encryption for all data transmitted between the Guest and Host modules.
  • Uses 256-bit AES encryption and a 2048-bit dynamic key exchange (Diffie-Hellman method).
• Multi-Factor Authentication (MFA/2FA): Can be enabled to protect the myCloud User account and the end-point Host device, requiring a constantly changing verification code (e.g., via Google or Microsoft authenticator app).
• Access Control and Authentication:
  • Centralized Access Control (mDAC): Allows central management of user credentials, access rights, and permissions (role-based authorization).
  • System Authentication: Option to authenticate Guest users via the host device's system (e.g., Windows Security/Active Directory).
  • IP Address Filtering: Maintain a white list to restrict remote access to only specified IP addresses.
• Confirmed Access: For attended devices, a prompt can be enabled requiring the person at the remote device to deny or grant permission before the remote session can begin.
• Logging and Auditing: Detailed logging and auditing of all remote control activity, including the option for video recording of the remote session for compliance and accountability.

Updates are a standard, continuous process. The platform is noted for its long history of backwards compatibility to protect user investment.

Update Frequency and Management

• Update Frequency: Updates are released regularly, ensuring users always have access to the latest versions and software compatibility.
• Subscription (myCloud) Management: All updates and new versions are included in the subscription fee and are generally available immediately.
• Perpetual License Management: Updates are managed through an optional upgrade program:
  • A one-year free upgrade is included with the initial purchase.
  • After the first year, users can purchase optional yearly upgrade insurance to receive all subsequent new versions and software updates.
• Configuration Preservation: Generally, upgrading to a newer version or build is designed to preserve your existing configuration settings.

The company maintains the Intellectual Property (IP) for its own software. For the data transferred or accessed during a session, WiseMo acts purely as a data processor, and the customer retains ownership of their data. High portability is supported by the flexibility of choosing between Cloud and On-Premise (TCP/IP) connectivity.

Policy on Data Ownership and Portability

• Software Ownership: WiseMo owns and retains all rights to the Software, the Service, and the Documentation. The customer is granted a license to use it.
• Data Ownership (Customer Data): WiseMo acts solely as a data processor. The customer's private data, which is stored on or transmitted through the services, is kept in confidence and used exclusively to provide the requested services.
• Data Security/Privacy: Data transmitted between the Guest and Host is end-to-end encrypted by default, meaning WiseMo cannot view the content of the remote session.
• Data Portability: The option for both Cloud-based (myCloud) and On-Premise (TCP/IP) connectivity provides a high degree of portability control, allowing users to transfer data over their own secure, internal networks if desired.

The product's architecture and pricing structure are built for flexibility, supporting growth from a single user to thousands. The subscription model offers the most dynamic terms for scaling.

Terms for Scaling

• Subscription (myCloud) Scaling: This model is designed for flexibility, allowing users to quickly and easily add or remove licenses/devices via their online subscription account.
  • The user pays only for the devices they need and the time that they need them.
• Perpetual License Scaling: The perpetual model supports scaling through volume-based pricing.
  • Volume discounts are available for purchasing a large number of Host licenses.
• Architectural Scalability: The software supports a wide range of use cases, from one-person operations to large global organizations supporting hundreds or thousands of devices.

Contract terms are governed by the WiseMo Standard Terms and Conditions and the End-User License Agreement (EULA). The subscription model runs for specified periods, while the perpetual license is a one-time purchase with an optional renewal for updates.

Contract Terms

• Cancellation: There are no cancellation fees mentioned. The user may terminate the EULA by stopping to use the Service and/or destroying the Software.
• Subscription (myCloud) Term: The subscription period can range from 1 month up to 12 months, after which it must be renewed to maintain service.
• Perpetual License: This is a one-time purchase, so the license itself does not "renew." However, the right to receive new versions is maintained by continuing the optional yearly upgrade insurance program.
• Termination by WiseMo: WiseMo has the option to terminate the agreement if the user fails to comply with any terms of the EULA.

The software's robust security features—specifically its strong encryption, centralized access control, and comprehensive auditing—are key components that allow an organization to adhere to major global compliance requirements.

Compliance-Enabling Features

• Data Protection Compliance: Achieved through industry-leading 256-bit AES encryption and the policy of WiseMo acting only as a data processor, which is critical for regulations like GDPR.
• Access and Auditing Compliance: The software provides tools to meet accountability requirements:
  • Multi-factor Authentication (MFA) and customizable Role-Based Access Control help enforce a least-privilege security model.
  • Session Recording and Logging/Auditing features document all remote activity, providing a verifiable trail for regulatory review.
• Platform Support: The ability to run on-premise (TCP/IP) allows organizations in highly regulated industries (e.g., financial, public sector) to maintain complete control over their network traffic and data flow.