WhiteLabelShop

The implementation process is described as a well-supported and consultative effort involving the integration of the WhiteLabelShop platform with existing business systems like MIS, ERP, and accounting software. While no specific timeline is publicly stated, the process is focused on configuring the graphic product range, pricing logic, and automating the order workflow.

• The process includes the configuration of the core platform components, such as Quote, Order, and Invoice management modules.
• Implementation involves system integrations with existing back-office software like MIS/ERP (e.g., MultiPress) and accounting platforms (e.g., Exact, SAP).
• The Prindustry team provides active support and guidance to the client, ensuring all possibilities and platform features are properly set up.
• It requires setting up and connecting to the chosen external print assortments (e.g., Probo, Print.com) and adding the client's own product range.
• The final stage involves integrating payment gateways (e.g., CardGate or Mollie) and linking multi-carrier shipping systems for a fully automated workflow.

WhiteLabelShop is designed as a fully whitelabel solution, offering extensive customization capabilities to align with a print reseller's brand and operational needs. It functions as a modular system, allowing clients to select, configure, and integrate various features and external tools.

• It is a 100% Whitelabel solution, allowing the client to operate the webshop under their own brand, using their own range, and setting their own prices.
• Clients can choose from a range of modular webshop features like customer accounts, stock display, multilingualism, and multiple storefronts from a single backend.
• The platform supports online editing customization by integrating leading design tools like PitchPrint or CHILI publish, enabling end-users to personalize print products within brand guidelines.
• The system offers complete control over pricing, delivery, and procurement, ensuring the solution perfectly reflects the client's commercial strategy.
• It supports multiple storefronts (Storefronts module), allowing the creation of separate, custom-branded webshops with unique URLs, all managed from one central backend.

Specific pricing details (setup fees, recurring maintenance, and support costs) are not publicly disclosed, which is typical for specialized B2B enterprise software. Costs are likely structured around the complexity of the required modules, integrations, and the client's intended scale, necessitating a direct consultation.

• Specific pricing is proprietary and not published on the website; prospective clients are encouraged to request an online demo or contact the sales team for a custom quote.
• The modular nature suggests a scalable pricing model where costs increase based on the number of features (e.g., Quote Management, Customer Accounts) and integrations selected.
• An upgraded version, WhiteLabelShop PLUS, is mentioned, implying higher-tier features or greater capacity that would involve increased subscription fees.
• The comprehensive system integrations with MIS/ERP and accounting software may involve initial setup fees for specialized configuration and mapping.
• Ongoing maintenance and support costs are included in the typical software-as-a-service (SaaS) subscription model for receiving updates and technical assistance.

Prindustry emphasizes comprehensive support, particularly during the initial setup phase. Support is provided by a dedicated software team and covers both the technical implementation and the ongoing operational use of the platform and its many integrations.

• Clients are "well supported by Prindustry" throughout the implementation process to ensure a smooth transition and full utilization of platform capabilities.
• Direct support is accessible via phone and email through the "Prindustry software team," offering expert assistance for technical issues.
• The company provides structured documentation and processes for "Support and Complaint Handling," as outlined in the footer links.
• Prospective clients can initially access an online demo to receive guided training on the platform's core functions and user interface.
• The company provides ongoing advisory support regarding the platform's features, updates, and integration possibilities with various print partners and accounting software.

Data security and compliance are prioritized by Prindustry, with formal certifications and adherence to strict international data privacy standards. This ensures that the platform is a secure environment for managing sensitive order data, customer information, and financial records.

• The company holds the highly respected ISO 27001 certification (via Digitrust), verifying that they adhere to international best practices for Information Security Management Systems.
• Prindustry explicitly implements GDPR measures to comply with the European Union's stringent data protection regulations for handling customer and transactional data.
• The service is backed by a Processor Agreement and a Sub-Processor Agreement, defining the legal roles and responsibilities for data handling and protection.
• The platform uses security features and integrations, such as recognized payment methods (e.g., Mollie) to secure financial transactions.
• A comprehensive Privacy and Cookie Policy is available, detailing how customer data is collected, processed, and protected within the webshop environment.

As a modern web-to-print platform, WhiteLabelShop is a centrally managed SaaS solution. This architecture ensures that platform maintenance, security patches, and feature improvements, such as "Assortimenten 3.0," are continuously rolled out and automatically deployed to all clients.

• Updates are managed centrally by the Prindustry software team, eliminating the need for client-side maintenance or manual installations.
• Updates are frequent and continuous, characteristic of an SaaS platform, ensuring the software remains compatible with new standards and technologies.
• New features, like improved assortment integration protocols (e.g., the mention of Assortimenten 3.0), are regularly implemented to enhance marketplace connectivity.
• The platform ensures compatibility through routine management of its integrations with external systems like MIS/ERP and various accounting software.
• Security patches and system optimizations are handled proactively, maintaining the platform's ISO 27001 compliance and data integrity.

While the full policy is not detailed, the presence of explicit legal documents like the Processor Agreement and compliance with GDPR strongly indicate that policies regarding data ownership and portability are defined and robust, prioritizing the client's rights to their data.

• Data ownership likely resides with the client, as the platform acts as a processor of their operational, customer, and order data.
• The GDPR measures ensure that clients have control over how their customers' personal data is managed, including rights related to access and erasure.
• The existence of a Processor Agreement formally defines Prindustry's role as a data processor, legally obligating them to handle data according to the client's instructions.
• The platform facilitates data portability through its extensive system integrations, allowing order, invoice, and product data to be transferred seamlessly to external MIS/ERP and accounting software.
• The full details on data export procedures, ownership clauses, and client rights are stipulated in the full Terms and Conditions and related legal documents.

The WhiteLabelShop is designed to be highly scalable, supporting business growth through the addition of new features and entire storefronts. Terms for scaling up are clear and integrated into the platform's modular design, though terms for scaling down require direct negotiation.

• Scaling up is natively supported through the option to expand the platform with additional modules (e.g., enhanced editors, stock display).
• Clients can scale up their online presence by implementing "additional storefronts" or upgrading to the comprehensive "WhiteLabelShop PLUS" package.
• The platform supports scaling of the product range by providing access to a vast Online Print Marketplace and allowing the client to add their own assortment.
• Scaling is facilitated by automated order management and fulfillment, which easily handles increased volume and integrates with multi-carrier shipping systems.
• Terms for reducing or scaling down services (e.g., deactivating modules or storefronts) would be defined within the service contract and likely require communication with Prindustry.

The contractual terms governing renewal and cancellation are not publicly available but are contained within the comprehensive legal documentation, including the Terms and Conditions and Support and Complaint Handling policies. These B2B terms are typically standardized but customized based on the service agreement.

• Formal processes for renewal and cancellation are detailed in the full "Terms and Conditions" document, which must be reviewed upon signing the contract.
• The contract will likely stipulate a defined notice period required by the client to prevent automatic renewal of the subscription.
• Terms for early termination or cancellation are also governed by the contract and may involve specific penalties or settlement fees, depending on the agreed-upon duration.
• The Complaint Handling policy ensures a formal path for dispute resolution before resorting to contract cancellation.
• Prindustry’s status as a data processor ensures that data retention and deletion upon contract termination will comply with GDPR and the Processor Agreement.

Prindustry commits to high standards of operational security and data privacy, which are validated by major, internationally recognized compliance frameworks, making the platform suitable for clients operating across Europe and handling sensitive information.

• The platform adheres to GDPR (General Data Protection Regulation) requirements, critical for protecting the personal data of customers within the European Union.
• Prindustry is certified with ISO 27001, the leading international standard for managing information security risks.
• Compliance is maintained through a formalized Processor Agreement, establishing legally compliant data processing roles with clients.
• Financial transactions meet compliance standards through integration with certified and secure payment providers (CardGate, Mollie).
• The commitment to security and compliance is underpinned by the publishing of the Privacy and Cookie Policy and GDPR measures documents.