Velory

Implementing Velory is designed to be a streamlined experience that avoids the lengthy setup times associated with legacy ERP systems. The typical journey starts with a 30-minute discovery call with Velory experts to tailor the platform to the company's specific needs. Once a plan is selected, the initial 'Zero-Touch' setup involves connecting the company's HRIS (e.g., Entra ID, Google, or Hailey) and MDM solutions via native integrations. Most customers can achieve a 'base-line' asset inventory in under a week. For companies setting up the custom hardware store, the process involves selecting preferred suppliers and defining budget policies, which usually takes an additional 1-2 weeks. Velory provides dedicated support during the onboarding phase to ensure all data mapping and approval flows are correctly configured before the employee store goes live.

Velory offers high levels of customization to ensure the platform fits a company's unique brand and operational style. Admins can create a fully branded 'Employee Store' where the product assortment is restricted to specific approved models and configurations. Procurement policies can be customized down to the team or individual level, allowing for different budgets and upgrade cycles for developers versus sales teams. Furthermore, the platform supports 'Custom Fields' for assets, enabling IT managers to track unique data points like internal project codes or specific hardware warranty details. For enterprise clients on the Pro plan, Velory provides API access, allowing for deep customization and integration with custom-built internal tools or niche third-party applications.

Velory is transparent about its pricing, which is primarily subscription-based. However, companies should be aware of potential variable costs. While basic support is included, premium implementation services or dedicated customer success managers may involve additional fees depending on the contract. Transactional costs related to hardware procurement—such as shipping, leasing interest, and service fees—are typically handled by the third-party suppliers and leasing partners integrated into the store, though Velory provides visibility into these costs within the dashboard. There are no hidden 'per-integration' fees for native connectors like Intune or Slack; however, utilizing the Universal API for custom integrations is restricted to the higher-tier 'Pro' plan. Organizations should also account for any internal costs associated with the employee 'salary deduction' model, though Velory automates the reporting for this.

Velory offers a multi-layered training ecosystem to ensure users get the most out of the platform. For administrators, they provide live online training sessions and comprehensive documentation through an extensive Help Center. This includes step-by-step guides on setting up integrations, managing budgets, and configuring approval workflows. For the broader employee base, the platform's 'Employee Choice' store is designed with a consumer-grade UI that requires zero formal training to use. Additionally, Velory produces regular webinars and 'Expert Documents' covering industry trends like 'The Agentic Era' in IT, ensuring that IT leaders are trained not just on the tool, but on the best practices of modern IT Lifecycle Management.

Security is a foundational element of the Velory platform. The company is ISO 27001 certified and utilizes enterprise-grade encryption—AES 256 for data at rest and TLS 1.2+ for data in transit. Velory is committed to high data privacy standards, working exclusively with EU-based data processors to ensure strict adherence to regional regulations. Their security posture includes regular vulnerability assessments and a formal Vulnerability Disclosure Policy. Access to the platform is secured via Single Sign-On (SSO) integrations with major providers like Microsoft and Google, ensuring that company data is protected by the same security policies that govern the rest of the organization's tech stack. They also provide detailed audit trails for all procurement and asset assignment actions.

Velory follows a modern SaaS release cadence, with continuous updates and minor features rolled out frequently to improve performance and user experience. Major product updates, such as the redesign of the hardware store or the introduction of new MDM notification tokens, typically occur on a quarterly basis. The company maintains a 'What's New' section in their Help Center and provides monthly newsletters to keep administrators informed of upcoming changes. Because the platform is 100% cloud-based, updates are deployed automatically with zero downtime for the user. Velory also actively solicits feedback through its customer success teams to prioritize the roadmap, ensuring that the most requested features, like deeper mobile subscription management, are brought to market quickly.

At Velory, customers maintain full ownership of their data. The platform acts as a data processor, while the client remains the data controller. Velory provides robust tools for data portability; admins can export asset inventories, order histories, and budget reports at any time in standard formats (e.g., CSV or via the Universal API). This ensures that companies are never 'locked in' and can integrate their IT asset data into other BI tools or financial systems as needed. Their privacy policy clearly outlines that data is only used to provide and improve the service, and they maintain strict protocols for data deletion upon contract termination, in accordance with GDPR requirements.

Velory is architected to scale alongside growing organizations, from small teams of 50 to global enterprises with 40,000+ employees. The platform's automated workflows are particularly effective at handling 'hyper-growth' scenarios where manual onboarding becomes impossible. As team size increases, Velory offers advanced 'Team Functionality' to delegate management tasks to local department heads or regional IT leads. The 'Pro' plan's multi-supplier support is specifically designed for scaling organizations that need to maintain procurement consistency across different countries and continents. Volume-based pricing discounts ensure that the platform remains cost-effective as the user base expands, with tiers starting at 10% off for 500+ users and reaching up to 50% off for the largest organizations.

Velory typically operates on an annual subscription basis, though multi-year contracts are available for enterprise clients seeking long-term price stability. Contract renewals are handled through a dedicated account manager, with standard notice periods for cancellation. The platform's Service Level Agreements (SLAs) are designed for enterprise reliability, ensuring high availability of the dashboard and procurement store. Terms and conditions are structured to be transparent regarding the roles of third-party suppliers and leasing providers; while Velory facilitates the transaction and tracking, the underlying hardware warranties and lease agreements remain with the respective partners. This clear separation of concerns ensures that legal and compliance teams can easily audit the platform's role in the procurement chain.

Compliance is a core pillar of Velory's value proposition, especially for European companies. The platform is fully GDPR compliant, ensuring that all personal employee data used for procurement and asset assignment is handled according to strict EU privacy laws. Beyond data privacy, Velory is ISO 9001 and ISO 27001 certified, demonstrating a commitment to high-quality management and information security standards. They are also actively working toward SOC 2 Type 2 certification (expected completion Q4 2025) to further support their expansion into the North American market and highly regulated industries like finance and healthcare. Their 'Circular IT' reporting also helps companies comply with evolving ESG (Environmental, Social, and Governance) disclosure regulations by providing verifiable data on asset reuse and carbon footprint reduction.