Unravel

Unravel typical implementation process:

1. Initial Assessment and Planning:

   • Requirement Gathering: Understanding the specific needs and objectives of the organization.

   • Environment Assessment: Evaluating the existing infrastructure and identifying any prerequisites or necessary adjustments.

2. Installation and Configuration:

   • Software Installation: Deploying the Unravel software on the designated servers or cloud environments.

   • Configuration: Setting up the software to align with the organization's data architecture and performance monitoring needs.

3. Integration:

   • Data Source Integration: Connecting Unravel to various data sources, such as Hadoop, Spark, and other big data platforms.

   • Custom Integrations: Developing any custom integrations required to ensure seamless data flow and monitoring.

4. Testing and Validation:

   • Functional Testing: Ensuring that all features and functionalities of Unravel are working as expected.

   • Performance Testing: Validating the performance of the software under different loads and scenarios.

5. Training and Onboarding:

   • User Training: Providing training sessions for the end-users and administrators to effectively use and manage the software.

   • Documentation: Supplying comprehensive documentation and resources for ongoing support.

6. Go-Live and Support:

   • Deployment: Moving the software into production.

   • Ongoing Support: Offering continuous support and maintenance to address any issues and ensure optimal performance.

Unravel customization process:

1. Custom Integrations: Unravel supportscustom integrationswith variousdata platformsand tools, includingDatabricks, Snowflake, AmazonEMR, Google CloudBigQuery, andmore. This allowsbusinesses totailor the softwareto their specificdata environmentsand workflows.

2. AI-Powered Recommendations: The platformuses AI and machinelearning to provideprescriptive recommendationstailored to thespecific configurations, code, and resourceallocations ofa business's dataenvironment. Thisensures thatthe optimizations arerelevant andeffective forthe unique setupof each organization.

3. Custom Dashboards andReporting: Unravel offers advancedand extensible reportingcapabilities, allowing businessesto create customdashboards andreports thatmeet their specificmonitoring andanalytics needs. This includesdetailed usageand user visibility, cost chargeback/showback, andcustom alerts.

4. Automated Governanceand Guardrails: Businessescan define budgets, thresholds, andautomated guardrails to managecosts and performanceproactively. Thiscustomizationhelps in settingspecific financialand operationalcontrols thatalign with businessobjectives.

5. Custom Trainingand Support: Unravel providescustom trainingcurriculums andfully supportedonboarding processesto ensure thatthe softwareis tailored tothe specificneeds and skilllevels of thebusiness's datateams.

Unravel training and supports:

1. Onboarding andTraining:

   • Fully SupportedOnboarding: Unravel offers fullysupported onboardingfor new users, which includesassistance fromdata expertsto customizethe platformto best suitthe organization'sneeds.

   • Training Programs: Unravel providesvarious trainingprograms, includingbest practicetraining andcustom trainingcurriculums. Theseprograms aredesigned fordifferent teamssuch as Adminand Ops teams, AppDev and Supportteams, and FinOps teams.

   • On-Site TrainingEnablement: Unravel offers on-site trainingenablement forin-person learningat basic, advanced, and custom levels. This can beconducted throughhalf- or full-day workshops, either in-person orvia Zoom.

2. Professional Services:

   • Customer SuccessTeam: Unravel's professionalservices includea dedicated CustomerSuccess team, which consistsof an Unravel engineerand a projectmanager who workas an extensionof the client'steam to leverageUnravel’s fullcapabilities.

   • Office Hours: Unravel providesoffice hours when users cansit down withUnravel engineersto troubleshootapplicationsin real time.

3. Support Plans:

   • Web Self-Support: Availablefor all users, providing accessto online documentationand resources.

   • 8x5 Support: Included inthe PRO plan, offering supportduring businesshours with a2-hour criticalinitial supportresponse SLA.

   • 24x7 GlobalSupport: Availablein the Enterpriseplan, providingaround-the-clock supportwith a 1-hour criticalinitial supportresponse SLA.

Unravel security measures:

1. Encryption:

   TLS Encryption: Unravel uses TLS encryption, the same standard used by secure websites, to secure data in transit and at rest.

2. Compliance:

   SOC 2 Type II Compliance: Unravel is SOC 2 Type II compliant, which means it adheres to stringent security standards to protect data.

3. Data Handling:

   • Metadata Processing: Unravel only processes metadata and does not access the actual data, ensuring a high degree of security for the data it handles.

   • Data Retention and Privacy: Unravel adheres to data retention policies and privacy regulations, including GDPR compliance for European clients. It processes personal data both as a processor and controller, depending on the context.

4. Automated Security Features:

   • Automated Guardrails and Governance Rules: Unravel has automated guardrails and governance rules that trigger alerts when violated, and can even take autonomous corrective actions to maintain security and compliance.

5. Access Control:

   • Role-Based Access: Unravel ensures that access to data is controlled and limited to authorized personnel only, following best practices for data security.

Unravel updates:

1. Update Frequency:

   • Unravel providesupdates as partof its ongoingsupport and maintenancepolicy. Theseupdates can includeerror corrections, bug fixes, enhancements, new features, or new functionalities.

   • Thecompany has ahistory of releasingsignificant updates, such as the2022 Fall Release, which introducedseveral new capabilitiesand enhancements.

2. Management ofUpdates:

   • Support Plans: Unravel offerstwo support plans—Standard andPremium. Bothplans includeaccess to updates, but the levelof support andresponse timesdiffer. StandardSupport is availableduring regularbusiness hours, while PremiumSupport offers24/7 availability.

   • Severity Levels: Unravel categorizes support requestsby severity levels, which determinethe responseand resolutiontimes. For example, Severity 1 issues(major errors) receive immediateattention, whilelower severityissues are addressedwithin one businessday.

   • Customer Portal: Updates andsupport requestsare managed throughthe Unravel CustomerPortal, whereusers can logissues, tracktheir status, and downloadupdates.

   • Responsibility forInstallation: Customersare responsiblefor installingupdates providedby Unravel. Theupdates are madeavailable viathe customerportal, and usersmust ensure theyare using thesoftware in accordancewith the provideddocumentation.

Unravel data ownership and portability:

1. Data Ownership:

   • Customer Data: Unravel acknowledges that all customer data belongs to the customer. During the term of the agreement, customers grant Unravel a non-exclusive, royalty-free, and irrevocable license to use the customer data solely for the purpose of providing the services.

   • Intellectual Property: Unravel retains ownership of its intellectual property, including the software, data, and any deliverables provided under the agreement. Customers are granted a perpetual, revocable, non-exclusive, non-transferable license to use the Unravel data in the ordinary course of business.

2. Data Portability:

   • License Terms: The license to use Unravel data is subject to compliance with confidentiality obligations and other terms specified in the agreement. Customers are responsible for the use of Unravel data, including any loss or damage arising from accidental disclosure.

   • Confidentiality and Security: Both parties are required to maintain the confidentiality of any shared data and take appropriate technical and organizational measures to protect personal data from unauthorized disclosure, loss, or damage.

   • Data Retention and Transfer: Unravel retains personal data only as long as necessary for the purposes outlined in its privacy policy. The company ensures that any transfer of personal data is conducted securely and in compliance with applicable data protection laws.

1. Contract Renewal:

   • Renewal Process: The agreementmay be renewedat a revisedfee mutuallyagreed upon byboth parties, and on substantiallythe same termsand conditions, for successivetwelve-month terms. The renewalmust be initiatedby issuing anotice in writingto Unravel noless than thirtycalendar daysbefore the endof the currentterm.

   • Automatic Renewal: Some contractsmay include automaticrenewal clauses, which renewthe contractfor a predefinedperiod unlessa notice of terminationis provided withinthe specifiedtimeframe.

2. Contract Cancellation:

   • Before ServicesBegin: If youwish to cancelyour order forthe servicesbefore they begin, you may do sounder specificsub-clauses. Anypayments madefor servicesnot yet providedwill be refundedwithin 14 calendardays of the acceptanceof your cancellation.

   • After ServicesBegin: Onceservices havebegun, you cancancel the servicesand the contractat any time bygiving writtennotice. Refunds for any servicesnot yet providedwill be processedwithin 14 calendardays. If serviceshave been providedbut not yet paidfor, the sumsdue will be deductedfrom any refundor invoiced accordingly.

   • Short NoticeCancellation: If you needto cancel atshort noticedue to eventsout of your control, payment forservices willstill be charged.

   • Immediate Cancellation: You may cancelthe servicesand the contractimmediately ifUnravel breachesthe contractin any materialway and failsto remedy thebreach withintwo weeks, entersliquidation, isunable to provideservices dueto an event outside their control, or changes theterms and conditionsto your materialdisadvantage.

   • Unravel's Rightto Cancel: Unravel may cancelthe servicesand the contractat any time bygiving two weeks' written notice. Refunds forany servicesnot yet providedwill be processedwithin 14 calendardays. Immediatecancellationby Unravel canoccur if youfail to makea payment ontime, breachthe contractmaterially andfail to remedyit within twoweeks, or ifUnravel is unableto provide servicesdue to an eventoutside theircontrol.

Unravel adheres to the following compliance standards:

1. SOC 2 Compliance: Unravel isSOC 2 Type IIcompliant, whichmeans it adheres to stringentsecurity standardsset by the AmericanInstitute ofCertified PublicAccountants (AICPA). Thiscompliance ensuresthat Unravel hasimplemented robustcontrols andsafeguards toprotect customerdata.

2. General Data ProtectionRegulation (GDPR): Unravel complieswith GDPR, whichis a regulationin the EuropeanUnion that governsdata protectionand privacy. Thiscompliance involvesensuring transparency, obtaining consent, and adheringto strict dataprotection measures.

3. Health InsurancePortability andAccountabilityAct (HIPAA): For clientsin the healthcaresector, Unravel ensurescompliance withHIPAA, whichsets standardsfor protectingsensitive patientdata.

4. California ConsumerPrivacy Act (CCPA): Unravel adheres to CCPA, whichis a state statuteintended to enhanceprivacy rightsand consumerprotection forresidents ofCalifornia.

5. Payment Card IndustryData SecurityStandard (PCI DSS): Forclients handlingcredit card transactions, Unravel ensurescompliance withPCI DSS, whichsets standardsfor securingcredit card information.

6. ISO27001: Unravel followsISO 27001, aninternationalstandard formanaging informationsecurity. ThiscertificationdemonstratesUnravel's commitmentto maintaininga high levelof informationsecurity anddata protection.