The typical implementation process for Ubidots software:
Account Setup & Platform Access: Register an organization, set up user accounts, and configure workspace or project environments.
Device Connection: Connect devices to the Ubidots platform via HTTP, MQTT, or one of 60+ supported integrations; verify data ingestion in real time.
Data Modeling & Visualization: Define device variables, configure dashboards using drag-and-drop widgets for data visualization and monitoring.
Automation Rules & Alerts: Set up actions, such as smart alerts (SMS, email), scheduled reports, or custom integrations (CMMS, MES, etc.).
Customization & User Management: Tailor branding, segment dashboards, set user/group permissions, and configure multi-tenancy if required.
Testing & Validation: Simulate device data, test dashboards, alerts, and user roles to ensure correct configuration before go-live.
Ubidots can be extensively customized to fit specific business needs, offering a wide range of branding, visualization, access control, and integration options.
Branding and White-labeling:
Replace Ubidots branding with custom logos, colors, domains, login portals, and email sender addresses for complete application rebranding.
Both white-label (full branding) and gray-label (partial branding) options are available for enterprise deployments.
Dashboard and Widget Style:
Advanced editor allows in-depth style customization (fonts, colors, layout) at the dashboard and individual widget level using JSON-based configurations.
HTML canvas and custom UI widgets enable the creation of completely tailored visual components and interactive web forms.
Role-based Access and Data Segmentation:
Flexible user and group management lets administrators define granular permissions and access levels for devices, dashboards, and data streams.
Multiple organizations can be managed under one application, supporting department-specific workflows or end-user segmentation for large businesses.
Functional Business Integrations:
Trigger custom actions, such as maintenance jobs (CMMS), inventory updates (MES), or notifications in other business systems, from machine data.
Smart alerts can be set for SMS, email, and webhook notifications according to business logic.
Industry-specific Configurations:
Platform is used for condition monitoring, smart manufacturing, water management, agriculture, building management, energy management, and healthcare, showing its adaptability in IoT verticals.
Localization and User Experience:
Multi-language support and device segmentation provide user experiences tailored to diverse global teams.
Ubidots has transparent, subscription-based pricing with minimal additional costs, but specific setup fees, maintenance, and premium support charges may apply for advanced plans or custom features.
Setup Fees
No standard setup fee for typical cloud deployments or STEM users.
Custom development, large-scale integration, or enterprise onboarding may incur one-time setup or professional services fees (inquire via sales team).
Subscription and Device Charges
Pricing depends on plan (Professional, Industrial, Enterprise), number of devices, events (webhooks), SMS, emails, apps, and data volume.
First 3 devices are free; additional devices billed at $4.5/device/month as of 2025.
Email and SMS beyond plan quota are billed separately: SMS (per message), Email (in blocks of 1,000).
Overages and additional usage (data points, plugins) are itemized in monthly invoices.
Support Charges
Community-based and self-service support are free for most customers and STEM plan.
Dedicated support and priority SLAs (99.5%-99.9% uptime) are available for Enterprise clients and incur extra charges (quote required).
Professional services and custom feature development are billed at negotiated rates.
Maintenance
General platform maintenance is included in the subscription; no separate recurring maintenance fee for standard use.
Device firmware maintenance is not covered; users are responsible for their own hardware servicing.
Payment & Billing Details
Billing is in arrears monthly; payment is required within 20-30 days of invoice.
Ubidots offers a tiered training and support ecosystem, combining self-service resources with direct assistance to help new users onboard and succeed quickly.
Help Center and Documentation: 300+ articles, tutorials, user guides, and technical documentation for all core features, integration steps, and troubleshooting.
Video Tutorials: Official YouTube playlists and videos covering device setup, dashboard creation, simulation, customization, and data visualization.
Community Forum: Active forum with thousands of posts, community Q&A, and peer support for quick problem-solving and best practices.
Self-Service Support (Level 1): Searchable knowledge base, device libraries, and solution guides for any common platform question.
Email & Chat Support (Level 2): Direct support via email and in-app chat for more complex configuration, billing, or operational questions—service hours typically 8am-6pm EST.
Phone & On-site Support (Level 3): Available by scheduled appointment for enterprise clients or large-scale deployments.
Role-based Access and Organizational Management: In-depth guides and admin tools for setting up users, roles, groups, permissions, and organizations to ensure smooth onboarding.
Ubidots employs security measures to protect data, combining encryption, authentication, access controls, compliance, and secure infrastructure.
Encrypted Communication: Data in transit is protected using HTTPS (SSL/TLS) for HTTP protocols and TLS encryption for MQTT, ensuring confidential, authentic, and integral transmission of IoT data between devices and the platform.
Token-based Authentication: API access uses signed tokens, which expire after six hours of inactivity. This prevents password exposure and mitigates CSRF risks. Token revocation and rotation are supported.
Role-based and Multi-AAA Access Controls: Granular authentication, authorization, and accounting (AAA) are implemented across apps, organizations, and users. Admins can define device, dashboard, and user access precisely, helping prevent unauthorized access.
Custom Password Policies and IP Restrictions: Enterprises can set password complexity rules, enforce rotation, define expiration periods, and whitelist IP addresses for app access—even restricting by geographical location.
Session Management: Automatic session expiry and custom inactivity timeouts meet compliance standards (HIPAA, GDPR, PCI DSS), reducing session hijacking risks.
Secure Cloud Hosting: Ubidots leverages AWS data centers, which comply with major standards (ISO 270001, SOC 1), and offers private deployments for enhanced data sovereignty and redundancy.
Data Privacy and Compliance: Ubidots is compliant with GDPR and other privacy standards, offering user rights to data access, rectification, erasure, portability, and processing restrictions.
Backup and Keys Handling: Data backup plugins (e.g., AWS S3) are available, but sensitive credentials (AWS keys) are never stored by Ubidots, safeguarding third-party access.
Ubidots releases platform updates and new features on a continuous delivery and agile cycle, often monthly or more frequently, and manages releases via changelogs, scheduled rollouts, and automated platform versioning.
Continuous/Frequent Updates:
Ubidots typically announces new features, API changes, bug fixes, and patches every month or as needed, emphasizing rapid delivery and ongoing improvement for its cloud platform.
Incremental enhancements—such as dashboard widgets, integrations, security, automation, and reporting—are deployed without significant downtime.
Platform-wide Rollouts:
Updates are managed through cloud-based deployment pipelines; all cloud users receive new features and security updates automatically.
A changelog highlights the scope and timing of each release, giving administrators visibility for planning and adoption.
User Notifications: Major updates and new features are announced in the admin dashboard, blog, and via email, so users can review changes and test new functionality before adopting.
Backward Compatibility and Testing; Releases undergo testing to ensure backward compatibility, minimal service disruption, and smooth migration for existing integrations.
Ubidots' policy is that users own their data and have the right to export or delete it at any time, supporting full data portability and compliance with global regulations such as GDPR.
User Ownership: Users retain ownership over all data sent to and stored in their Ubidots account, including device data, dashboards, and application resources.
No Claim of Ownership by Ubidots; Ubidots does not claim any ownership rights over users’ application data, devices, or custom extensions added to the platform.
Right to Export: Any user can export their data in a structured, machine-readable format (such as CSV or Parquet files) directly from their profile menu or by request to support.
GDPR & Global Compliance: Ubidots adheres to GDPR, offering all users worldwide the rights of access, rectification, erasure, processing restriction, objection, and portability of their personal data.
Export Features: Device-level data, analytics, and historical records can be exported on demand or retrieved via API, ensuring seamless migration to other services or platforms.
Ubidots offers highly flexible terms for scaling up or down as organizational needs change, letting users easily upgrade or downgrade plans, adjust device and data limits, and manage resources directly from the platform.
Instant Upgrades: Organizations can upgrade to a higher-capacity plan at any time via the account’s “Plans and Billing” section. Upgrades take effect immediately, and the difference is prorated in the next billing cycle.
Device & Usage Expansion: Add devices, users, organizations, and increase data throughput (dots/sec) as needed, with clear per-device or per-usage pricing shown on invoices.
Resource Quotas: Admins can set internal organization-specific limits (devices, variables, users) to control costs and usage as deployments scale.
Enterprise Features: Advanced security, white-glove support, and custom capacities are available for enterprise plans, supporting complex, multi-region scaling.
Immediate Downgrades: Downgrades to a lower-tier plan or the non-commercial STEM plan can be performed any time from account settings—the change is applied right away, with new (reduced) fees applying at the next renewal date.
Pro-rated Billing: Charges for the current plan are calculated for the days used before a downgrade; the new lower fee is reflected on the next bill.
Resource Reductions: Users may reduce the number of devices/variables or disable features as required; organization limits help manage scaled-down operations without surprise costs.
Self-Service and No Penalty: All scaling actions—up or down—are user-driven with no penalties, lock-ins, or extra administrative fees.
Transparency: Users can view real-time usage and plan eligibility at any time through the dashboard and profile menus.
Ubidots provides flexible contract renewal and cancellation options, with clear policies for both self-service and enterprise subscriptions.
Monthly Subscription; Ubidots contracts are typically billed monthly with no automatic long-term commitment for standard plans.
Automatic Renewal: By default, subscriptions and SaaS contracts renew monthly unless cancelled. Users continue to receive service and will be billed for usage incurred until cancellation.
Change Notification: Ubidots reserves the right to modify or enhance services/features at any time, with reasonable notice provided for major changes impacting users.
User-Initiated Cancellation: Users may terminate subscriptions at any time via written request, email, or by executing “Delete my account” from their profile settings. Cancellation is immediate, halting new charges, but users are responsible for all charges up to the termination date.
Suspension Option: Accounts can be paused temporarily; no new charges accrue until reactivation. If an account remains suspended for more than three months, it is automatically deleted, and all data is purged.
Final Billing and Payment: Charges already incurred or rendered from services are due on cancellation, and any unpaid amounts must be settled within 30 days after termination.
Refunds: No refunds or credits for partial months, downgrades, unused months, or pre-paid periods.
Account Data Management Users should back up essential data before cancellation, as all data and access will be lost post-deletion or expiration.
Ubidots-Initiated Termination: Ubidots may terminate a subscription without cause with 30 days’ notice or immediately for breach of contract or competition violations.
Ubidots software aligns with several major compliance standards to protect customer data and support regulated industrial and enterprise applications.
GDPR (General Data Protection Regulation); Ubidots is globally aligned with GDPR, ensuring rights for data access, rectification, erasure, processing limitation, objection, and portability for all users.
HIPAA-Ready Features: Ubidots offers session management, inactivity timeout, and access audit logs designed to help customers meet HIPAA (Health Insurance Portability and Accountability Act) requirements for handling protected health information, though final responsibility for full HIPAA compliance lies with the customer’s own system integration and operations.
SOC 1 (Service Organization Control 1): Ubidots infrastructure is hosted on AWS, which holds SOC 1 certification, covering controls relevant to financial reporting.
ISO 27001: AWS hosting infrastructure is fully certified under the ISO 27001 international standard for information security management, ensuring a systematic approach to protecting information assets.
Audit Logs and Security Protocols: Enterprise-grade audit logs, user management, role-based access, and secure authentication help ensure compliance with standards around accountability, traceability, and data protection.
