TypingMind

• Purchase & Access – Users purchase a one-time license or subscribe to a team plan and receive immediate access to the software.

• Download & Installation – TypingMind is web-based, so no installation is required, but users can download it for offline use if needed.

• API Key Setup – Users connect their own OpenAI API key or other supported models to enable AI functionality.

• Customization & Preferences – Users configure settings such as AI models, prompt library, chat history, memory retention, and UI themes.

• Integration Setup – Optional integrations like Zapier, Slack, Google Calendar, and Readwise can be enabled based on user needs.

• User Training & Onboarding – Guided documentation, tutorials, and FAQs help users understand key features and optimize workflows.

• Testing & Optimization – Users refine their settings, test AI responses, and tweak parameters for the best experience.

• Custom Prompts & Workflows – Users can create and store custom prompt libraries for tailored AI interactions.

• User Interface Adjustments – Light/Dark mode, response speed controls, and UI layout can be personalized.

• AI Memory & Context Control – Businesses can fine-tune AI memory settings for context-aware conversations.

• Custom Plugins – Organizations can integrate their own APIs or tools to enhance AI functionality.

Business-Focused Features:

• Team Management – Multi-user access with admin controls and role-based permissions.

• Bulk Licensing – One-time purchase options for multiple users with extended device access.

• Self-Hosting Option – Enterprise users can host TypingMind on their own servers for full data control.

• Offline Mode – Available for businesses that require secure, on-premise AI interactions.

• Workflow Automation – Zapier integration enables custom workflows and automation across business applications.

Enterprise-Level Customization:

• Branding & White-Labeling – Businesses can customize TypingMind with their logos and domain.

• Data Security & Compliance – Self-hosted deployments ensure adherence to internal compliance policies.

• API Access & Custom Integrations – Allows seamless embedding into business applications.

• Dedicated Support & SLA – Enterprise plans offer premium support with guaranteed response times.

• OpenAI API Usage:

• Requirement: Users must provide their own OpenAI API key to utilize TypingMind's AI functionalities.​

• Cost: Charges are based on OpenAI's public API pricing, varying by model and usage.

• .Self-Hosting:

• Option: TypingMind offers a self-hosting alternative for users desiring greater control.​

• Responsibilities: Users are responsible for their own server setup, management, and maintenance.​TypingMind — AI workspace for any LLM

• Support: Technical support for server setup and maintenance is not included but is available as a separate support package. ​TypingMind — AI workspace for any LLM

• Team Plans:

• Starter Plan: $99/month for 5 seats; additional seats at $8/seat/month.​TypingMind — AI workspace for any LLM

• Professional Plan: $299/month (discounted from $599) for 5 seats; additional seats at $8/seat/month.​

• Features: Both plans include advanced chat experiences, knowledge base integration, analytics, and user role management. ​TypingMind — AI workspace for any LLM

• Documentation: The TypingMind Docs provide essential tutorials and information for a seamless experience.

• FAQs: A detailed list of frequently asked questions addresses common inquiries about usage, licensing, and features. ​

• Product Instructions: Step-by-step guides assist users in navigating and utilizing TypingMind's features effectively. ​

• Community Engagement: Users can report bugs and suggest new features through dedicated channels, fostering an interactive community. ​

Certifications and Compliance:

• SOC 2 Type II Certification: TypingMind has achieved SOC 2 Type II certification, verifying that it has established effective controls over time to protect customer data against unauthorized access and breaches. ​

• GDPR and HIPAA Compliance: The platform complies with the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA), ensuring adherence to stringent data protection standards. ​

Data Protection Measures:

• Technical and Organizational Controls: TypingMind employs a variety of technical and organizational measures to safeguard personal data from unauthorized access, disclosure, modification, loss, or destruction. These measures are detailed in their Data Processing Agreement. ​

• Privacy Policy Commitment: The platform's privacy policy outlines its dedication to data security, specifying the use of technical and organizational measures to protect personal data per applicable data protection laws. ​

Security Controls Overview:

• Trust Center Resources: TypingMind's Trust Center provides a detailed overview of the security controls implemented across various domains, including product, data, network, application, endpoint, and corporate security.

Data Ownership:

• User Content Rights: TypingMind does not claim ownership over any content you create or upload. Your content remains solely yours, and TypingMind will not use it without your prior consent. ​TypingMind — AI workspace for any LLM

Data Portability:

• Access and Transfer: You have the right to access your personal data and, where technically feasible, request its transfer to another organization. ​

Data Processing and Compliance:

• GDPR Compliance: TypingMind adheres to the General Data Protection Regulation (GDPR), ensuring your rights to data access, rectification, erasure, restriction, and portability.

• Purchase of License Key for TypingMind.com and Self-Hosted Static App:

• Refund Policy: Purchases are refundable within 14 days. To request a refund, contact TypingMind within this period. ​

• License Validity: The license key is a lifetime purchase that does not expire. Future updates are generally free, but TypingMind reserves the right to charge for major upgrades if deemed appropriate. ​

• Device Usage: Each license key allows usage on up to 5 devices. Additional devices require purchasing new license keys or adding more devices to the existing license. ​

• Subscription for TypingMind Custom (Cloud-Hosted Instances):

• Refund Policy: All purchases are non-refundable. To avoid charges, cancel your subscription within the 14-day free trial period. ​TypingMind — AI workspace for any LLM

• Subscription Management: Users can upgrade, downgrade, or cancel subscriptions through the Stripe subscription management page. ​

• Bulk License Purchase:

• License Details: A one-time fee of $395 provides a shared license key for up to 10 users on 50 devices, including Premium plan benefits. ​

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  General Terms:

• Service Availability: While TypingMind strives to maintain service uptime, availability is not guaranteed, and refunds are not provided for service outages unless within the 14-day refund period. ​

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• Feature Modifications: TypingMind reserves the right to add, remove, or modify features, which may affect the availability of certain features across different plans.

• SOC 2 Type 1 Compliance: In July 2024, TypingMind attained SOC 2 Type 1 compliance, assessing the design of its security controls at a specific point in time.

• SOC 2 Type 2 Certification: By November 2024, TypingMind achieved SOC 2 Type 2 certification, evaluating both the design and operational effectiveness of its controls over an extended period.

• GDPR Compliance: TypingMind adheres to the General Data Protection Regulation (GDPR), ensuring the protection of user information and privacy. ​TypingMind — AI workspace for any LLM

• HIPAA Compliance: The platform complies with the Health Insurance Portability and Accountability Act (HIPAA), safeguarding confidential health information. ​

• Data Processing Agreement (DPA): TypingMind offers a Data Processing Agreement outlining its commitment to data protection and compliance with applicable laws. ​

• Privacy Policy: The company's privacy policy details its practices regarding data collection, usage, and protection, aligning with legal and regulatory requirements. ​