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Gap Analysis: Identifying the differences between the current system and the desired system.
Blueprint Documentation: Creating detailed documentation of the system requirements and design.
Data Cleansing and Verification: Ensuring data accuracy and consistency before migration.
User Acceptance Testing (UAT): Allowing users to test the system to ensure it meets their needs.
Training: Conducting 'Train the Trainer' sessions and providing e-learning tutorials and user manuals.
Go-Live: Deploying the system into the production environment.
Agile andModular Platform: TrustBankCBS followsan Agile approachto core bankingsystems, makingit a modularand customizableplatform. Thisallows it toadapt to client-specific requirements, including market-specific products, system integrations, and statutorycompliance requirements.
Rapid ApplicationDevelopment (RAD): Forcustomizations, TrustBankCBS employsthe RAD methodology, which focuseson gatheringcustomer requirementsthrough workshopsor focus groups. This approachinvolves earlytesting of prototypes, continuous integration, and rapid deployment, ensuring thatthe softwaremeets the specificneeds of thebusiness.
Parameterization: Theplatform is parameterized, meaningit can be configuredto meet the uniqueneeds of differentbanking segments, such as co-operative banks, micro-finance institutions, and more. Thisflexibility allowsfor the creationof localizedand segment-specific solutions.
Pre-configured Solutions: TrustBankCBS offerspre-configured 'Bank In a Box' functionality, which includesbest industrypractices inimplementation. This facilitatesquick go-live andbusiness scalability, while stillallowing forfurther customizationas needed.
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TrustBankCBS
By Trust Software & Systems
Setup Fees: The SaaS model typically includes the application software and hosting infrastructure on a rental basis, which implies minimal to zero capital expenditure (Capex). Operational Expenditure (Opex): The SaaS model is designed to be economical in terms of operational expenditure. This includes the costs associated with the ongoing use of the software, such as subscription fees.
Maintenance and Support Charges: TrustBankCBS provides comprehensive technical support, which includes preventive maintenance schedules for both application and infrastructure. This support is available through various modes, including onsite support, online trouble ticket systems, remote desktops, and online IM channels. A detailed Service Level Agreement (SLA) is agreed upon with the customer, which likely outlines the specific costs associated with these services.
Customization Costs: While the platform is highly customizable, the costs associated with customizations would depend on the specific requirements and the extent of the customizations needed. This could involve additional charges for development, testing, and deployment of custom features.
Training Costs: TrustBankCBS offers extensive training options, including online e-learning tutorials, user manuals, classroom training, and at-work training. The costs for these training services are not explicitly mentioned but are likely included in the overall service agreement.
Training Programs:
Classroom Training: In-person training sessions to provide hands-on experience.
At-Work Training: Practical training conducted at the user's workplace to ensure real-world application.
Online e-Learning Tutorials: Self-paced learning modules available online.
User Manuals: Detailed documentation to guide users through various functionalities.
Practice Set-up and Mock Tests: Simulated environments for users to practice and test their knowledge.
Support Services:
Onsite Support: Provided by TrustBankCBS team or partner teams for direct assistance.
Online Support: Available through a trouble ticket system, remote desktops, and online IM channels.
Dedicated Customer Support Executive: Assigned to each customer to provide personalized support.
Helpdesk Team: Comprising experienced support engineers and domain experts to address technical issues.
Information Security Audits: Regular audits and Vulnerability Assessment and Penetration Testing (VAPT) to identify and mitigate security risks.
Cyber Security Policy: Development and implementation of comprehensive cyber security policies to prevent cyber threats.
Cyber Security Tools: Use of advanced tools such as firewalls, Anti-DDOS, Host Intrusion Detection Systems (HIDS), and Data Loss Prevention Systems (DLPS).
Encryption: Data encryption to protect information in transit and at rest, ensuring that even if data is intercepted, it remains unreadable.
Multi-Factor Authentication (MFA): Implementation of MFA to add an extra layer of security, requiring multiple forms of verification before granting access.
Biometric Authentication: Use of biometric data for secure user authentication, reducing the risk of unauthorized access.
Version and Release Management: Strict practices for managing software versions and releases, including the development, testing, and deployment of patches and new versions.
Testing in Simulated Environments: Rigorous testing of changes in a simulated test environment to ensure functionality and stability. Test cases and results are documented and certified by the Quality Control (QC) team.
Release Notes: Detailed release notes are provided with each update, documenting the changes and new features included in the release.
As a Software-as-a-Service (SaaS) provider, it is generally expected that customer data remains the property of the client organization, with provisions for data export and migration when needed.
TrustBankCBS highlight it’s compliance with various data protection and security standards, suggesting they likely follow industry best practices regarding data ownership and portability.
TrustBankCBS's SaaS platform allows for easy scaling up or down as organizational needs change, leveraging benefits such as high uptime, quick go-live, and business scalability.
The modular and agile architecture of TrustBankCBS is designed to offer unparalleled scalability to support a growing customer base, geography, products, and services.
TrustBankCBS can be deployed on cloud platforms like AWS, which offer advantages in terms of scalability, reliability, security, and cost-effectiveness.
Contract Renewal:
Automatic Renewal: Contracts may automatically renew after the initial term unless otherwise specified. This is a common practice in SaaS agreements, where the contract renews for another term unless either party provides notice of termination.
Notice Period: Typically, a notice period is required for non-renewal. For example, a customer might need to notify TrustBankCBS a certain number of days or months before the end of the current term if they do not wish to renew the contract.
Contract Cancellation:
Termination for Convenience: Customers may have the option to terminate the contract for convenience, usually with a notice period and possibly a termination fee.
Termination for Cause: Either party may terminate the contract for cause, such as a breach of contract terms. This could include failure to pay fees, violation of usage terms, or failure to comply with security and compliance requirements.
Refunds and Penalties: The terms may specify whether any refunds are available upon early termination and what penalties, if any, apply.
Service Level Agreement (SLA):
Statutory Cyber Security Compliance:
TrustBankCBS ensures compliance with statutory cyber security requirements through regular information security audits, Vulnerability Assessment and Penetration Testing (VAPT), and the implementation of cyber security policies and tools such as firewalls, Anti-DDOS, HIDS, and DLPS.
ISO Certifications:
TrustBankCBS holds several quality certifications, including ISO 27001:2013 for information security management and ISO 9001:2015 for quality management systems. These certifications reaffirm the company's commitment to maintaining high standards of information security and quality.
Compliance with RBI Guidelines:
For Indian banks, TrustBankCBS ensures compliance with Reserve Bank of India (RBI) guidelines, including those related to digital banking, security, and reporting requirements.
GDPR Compliance:
TrustBankCBS is designed to comply with the General Data Protection Regulation (GDPR), ensuring that data privacy and protection standards are met for customers in the European Union.
Other Regulatory Compliance:
