TOPdesk

TOPdesk’s pricing is transparent and structured around the number of agents—those who actively handle tickets—rather than the total number of users or end customers. There are three main subscription tiers: Essential at $76 per month, Engaged at $109 per month, and Excellent at $155 per month, each offering progressively more advanced features such as incident management, asset management, change management, project management, and live chat. All plans include unlimited assets, tickets, and end users, as well as access to a self-service portal, knowledge base, and reporting tools. The more agents you add, the lower the average price per agent, and you can choose monthly or annual billing, or even multi-year contracts for additional savings. While the software, hosting, updates, and support are included in the subscription, additional costs may apply for implementation, consultancy, integrations, or advanced customizations. TOPdesk offers a free trial to help organizations evaluate the platform before committing, and you can upgrade or modify your plan at any time as your needs change.