Content handling: Custom metadata, navigation, and viewer configurations.
Functional features: Search functions, user access levels, DRM controls.
Integration: APIs for integrating with existing systems.
Plugins & Extensions: Custom plugins if needed.
Additional Costs
Setup Fees: Varies based on complexity, usually a one-time fee.
Monthly or Annual Licensing: Subscription-based pricing.
Support & Maintenance: Generally includes technical support, updates, and hosting. Extra charges may apply for premium support or customization:
Support charges can range from a few hundred to several thousand dollars annually.
Custom development/additional features may incur separate costs.
Training
Training: Tizra typically offers comprehensive onboarding to new users, including:
Live webinars or personalized training sessions.
Documentation and tutorials for platform features.
Guides on content upload, customization, and user management.
Support: Post-launch support options often include:
Access to a customer support team via email, phone, or online tickets.
Ongoing technical assistance and troubleshooting.
Customized support packages may be available, offering priority response times.
Security Measures
Data Encryption: Secure data transfer with SSL/TLS.
Access Controls: Role-based access and permissions for different user levels.
Content DRM (Digital Rights Management): Protects digital content from unauthorized distribution.
Regular Security Audits: Periodic assessments to identify and mitigate vulnerabilities.
Hosting Security: If hosted by Tizra, they ensure the platform runs on secure, compliant cloud environments or customer-premises servers.
Updates
Frequency: Tizra typically releases updates once or twice a quarter, covering:
Feature enhancements.
Security patches.
Performance improvements.
Management: Updates are managed via:
Automated or manual deployment processes.
Communication to clients about upcoming changes.
Sometimes, controlled rollout phases for major updates.
Data Ownership and Portability
Data Ownership:
Clients retain ownership of all their content and data uploaded to the Tizra platform.
Tizra acts as a service provider, hosting and managing data on behalf of clients but does not claim ownership.
Data Portability:
Tizra allows clients to export their content and data at any time.
Export formats typically include standard formats like CSV, XML, or ZIP files, ensuring clients can retain full access and migrate to other platforms if needed.
The platform generally supports data migration, but specific procedures should be confirmed with Tizra directly.
Scaling Up / Down
Flexible Scaling:
Tizra’s service model typically allows organizations to increase or decrease their usage easily.
This may involve adjusting storage limits, user counts, or feature sets via a tiered subscription.
Term Flexibility:
Most contracts include provisions for mid-term adjustments based on changing needs.
Specific costs or process details should be clarified during negotiation, as some scaling may involve prorated billing.
The terms & conditions for contract renewal and cancellation
Renewal Terms
Contracts usually auto-renew annually unless either party specifies otherwise.
Renewal periods and terms are outlined in the initial agreement.
Cancellation Terms:
Contract cancellation typically requires advance notice (e.g., 30-60 days).
Data retrieval rights are granted at the end of the contract or upon cancellation.
Fees for early termination vary depending on contractual commitments and custom arrangements.
Some contracts include a notice period and may involve final billing based on usage up to cancellation date.
Compliance
GDPR: Compliance for data privacy and protection for users in the European Union.
