Testomat.io
By Testomat, Inc
Testomat.io typical implementation process:
Sign-Up and Trial Activation: A user signs up and instantly activates the 30-day free trial; advanced features are available for evaluation.
Requirements and Team Setup: The team sets up accounts, defines goals, imports existing test cases, and configures environments for testing workflows.
Integration and Tool Connection: Testomat.io offers native integrations; teams connect CI/CD pipelines, Jira, GitHub, or other tools within minutes.
Project Configuration: Projects are created, permissions assigned, role-based access set up, and test case management structures established.
AI and Manual Test Design: Test cases can be imported, manually created, or generated with the AI bot, templates, and database steps.
Initial Test Execution: Automated and manual tests are run via UI, Jira, or API; mixed runs and multi-environment execution are enabled.
Analytics & Reporting Setup: Dashboards, analytics, and reporting outputs (PDF, XLS, CSV) are configured for real-time visibility and insights.
Testomat.io offers rich customization options to fit diverse business needs and testing workflows across organizations of any size.
Custom fields and flexible structures allow teams to tailor test case templates, workflow steps, and reporting formats to match specific quality processes or business requirements.
The platform supports dynamic test planning via filters, letting users focus on key priorities and adapt strategy goals for different teams or releases.
Integrated roles and admin permissions enable granular access control and visibility at the team, project, or organization level, aligning with governance policies.
Advanced configuration supports mixed manual, automated, and BDD test workflows—including Gherkin scenarios and seamless branching—to match unique product and engineering methodologies.
Users can design test steps from a database, import or create test cases, use AI-generated suggestions, and maintain living documentation that evolves with business processes.
API access and 54 endpoints allow custom integration, automation, and synchronization with external tools or bespoke test pipelines.
Native, out-of-the-box integrations with 40+ external platforms (CI/CD, project management, defect tracking) provide configurable connections tailored for business systems.
Teams may specify report formats (PDF, XLS, JSON), automate exports, control multi-environment and cross-suite execution, and filter results by custom parameters.
The solution’s self-hosted on-premise option allows businesses to control infrastructure, deployment, and data privacy in line with internal IT and compliance needs.
Testomat.io provides training and support for new users to ensure quick onboarding and ongoing success with the platform.
Guided onboarding and priority support are included, where product specialists offer personalized consultations, project setup guidance, and answers to team-specific questions.
Detailed documentation, structured workflow examples, and best-practice instructions are available within the platform to help new users implement testing processes with confidence.
Testomat.io offers accessible customer support via email, live chat, and contact forms, with prompt responses and high satisfaction ratings noted in user feedback.
Users benefit from feature overviews, regular updates, and release notes that highlight the latest capabilities and workflow improvements.
Interactive demo sessions can be scheduled on demand, allowing teams to gain hands-on experience and get tailored advice in a one-on-one or group format.
An extensive FAQ repository covers topics such as integrating with existing tools, importing test cases, exploring plans, billing, subscription management, and more.
During the trial period and throughout paid subscriptions, Testomat.io maintains ongoing assistance, expert guidance, and visible in-app resources designed for both technical and non-technical stakeholders.Testomat.io offers robust onboarding and ongoing support for new users, including guided setup, documentation, and access to responsive customer service.
New users receive priority onboarding, where product specialists help with initial setup, team structure configuration, and understanding feature workflows.
There are structured instructions, workflow examples, and extensive documentation available within the platform, easing both testing best practice adoption and system navigation.
Users can schedule one-on-one or team demo sessions with product experts, ask direct questions, and receive guidance on maximizing product value before and after purchase.
The platform provides live chat, email support, and a comprehensive FAQ for troubleshooting, billing, integration, and subscription management queries.
Testomat.io is praised in user reviews for fast and high-quality customer support as well as for regularly keeping users informed about new features and updates.
Testomat.io implements a set of security measures to protect user data and ensure platform integrity across teams of any size.
The platform provides secure authentication with support for single sign-on (SSO) and role-based access controls, ensuring only authorized users can access sensitive testing information.
All API and system integrations require secure authentication tokens, with over 50 endpoints protected for automation, reporting, and integrations.
Testomat.io offers a self-hosted, on-premise deployment option, allowing organizations to maintain full data residency, privacy, and compliance within their own infrastructure if required.
Continuous 24/7 monitoring and a 99.99% uptime commitment ensure operational and data availability, with a security service level agreement (SLA) for rapid incident response, detection, and action in under 15 minutes.
Stakeholder visibility, full activity traceability, and detailed user audit trails make it easy to enforce policies and investigate actions across projects, teams, and locations.
Multi-role admin and team management features allow granular assignment and control over permissions, minimizing risks of unauthorized or accidental data exposure.
System activity and integrations are tracked for who did what, when, and where, supporting accountability and facilitating compliance checks.
Testomat.io releases product updates frequently, typically shipping enhancements and new features every two weeks to ensure the platform remains innovative and responsive to user feedback.
Updates include AI innovations, workflow improvements, integrations, and usability enhancements, with user feedback actively shaping the roadmap.
All updates are centrally managed and deployed, whether the platform is used in the cloud or via on-premise hosting; no manual intervention is needed for cloud users.
Customers receive clear communication regarding newly released features, bug fixes, and product improvements through in-app notifications, email announcements, and release notes.
Enterprise customers benefit from minimal disruption, with tested, validated updates delivered according to strict uptime and security SLAs, and immediate availability for priority support if issues arise.
Testomat.io’s policy ensures that customers retain full ownership and control over their data on the platform, with strong support for secure data portability at any stage of usage.
All test cases, results, project files, and analytics created or imported by users remain the property of the customer, whether on cloud or on-premise deployments.
Data can be exported in standard formats (CSV, XLS, JSON), enabling easy migration, backup, or integration with other systems, either manually or via API endpoints included for advanced automation.
If a subscription is cancelled or downgraded, users retain access to the Free plan and to their core data; advanced features are only deactivated until renewal, not deleted, and all data remains accessible and exportable.
Built-in importers also allow users to bring data in from other test management tools (such as TestRail, Zephyr, qTest), and API features facilitate bidirectional data flow for maximum flexibility.
Testomat.io offers highly flexible terms for scaling usage up or down in response to changing organizational needs, ensuring that teams can adjust their subscriptions and feature access at any time.
Teams can upgrade or downgrade their plan as needed, simply by adjusting the subscription within the platform; upgrades immediately unlock advanced features, and downgrades restrict access to only those included in the chosen plan.
Users can add or remove users, projects, or integrations at any time—scaling to accommodate growth, new teams, or changing development priorities without penalty.
There is no requirement for long-term commitments; customers can switch to higher or lower subscription tiers, move between paid and Free plans, or adopt the self-hosted/on-premise option to align with compliance or infrastructure needs.
Upon downgrading or cancelling a paid subscription, all project data and core functionality remain accessible on the Free plan, with advanced features simply deactivated until a future upgrade, preserving business continuity.
Billing adjusts according to active usage, with no hidden fees for resizing teams or projects; organizations are encouraged to review plans and available features to select what best fits their testing workload at any point.
Testomat.io provides clear, customer-friendly terms for contract renewal and cancellation, supporting flexibility and transparency throughout the subscription lifecycle.
Subscriptions renew automatically at the end of each billing cycle (monthly or annually), unless the user cancels prior to renewal.
Customers can upgrade their plan anytime to access additional services, or downgrade to reduce costs or access only core features; billing is adjusted according to changes in subscription level.
Testomat.io notifies users about upcoming renewals and provides documentation and support to review available features, usage, and plan details before renewal.
Plan changes, upgrades, and renewals can be managed directly through the Subscription dashboard on the platform.
Users can cancel a paid subscription at any time by accessing the Subscription section and selecting Cancel Subscription; advanced features remain available until the end of the current paid period.
After cancellation, the account reverts to the Free plan, with all data preserved and accessible for continued usage, export, or future upgrading.
No refund is issued for the unused portion of the billing period after cancellation; features are deactivated only at the end of the paid term.
Reactivation or upgrade restores access to previously deactivated features and projects, ensuring seamless business continuity if needs change.
Accepted payment methods include debit and credit cards, via Stripe payment gateway; invoices are issued and fulfilled by Testomat.io for all transactions.
If payment is not received for a paid plan renewal, advanced features are deactivated, but data and core access persist, so users can reactivate or upgrade without loss.
Customers are encouraged to review and adjust plans at any time to suit current needs, with no long-term lock-in or penalty for reducing usage or reverting to the Free plan.
Testomat.io is designed to support strict compliance requirements for enterprise-quality assurance processes and security needs, making it suitable for companies in regulated industries and distributed global teams.
The platform provides full stakeholder visibility, role-based access controls, and activity traceability needed for compliance with modern enterprise standards and governance policies.
Self-hosted, on-premise deployment allows organizations to meet localized data residency, privacy, and industry-specific regulations—giving direct control over infrastructure and audit trails.
Secure authentication options, including SSO and personal tokens, help satisfy access control requirements found in ISO, SOC 2, and related compliance frameworks for software services.
Testomat.io enforces a security service level agreement (SLA), providing documented incident response and uptime guarantees required for auditability and business continuity.
Report exports in standard formats (PDF, XLS, JSON) and robust traceability of who did what, when, and where address regulatory reporting needs.
Support for BDD, Gherkin, and cross-project collaboration facilitates process alignment with Agile and DevOps methodologies, which are important for compliance in modern software delivery environments.
