Snappii is designed for quick and straightforward implementation, allowing businesses to start leveraging its marketing and reputation management tools with minimal disruption. The process typically includes account setup, configuration, and basic training, ensuring teams can use the platform effectively from the start.
Defining app features, workflows, and design preferences
Design & Prototype Development (1-3 weeks):
Creating wireframes or prototypes of the app
Gathering feedback and making adjustments
App Development & Configuration (2-6 weeks):
Using Snappii’s drag-and-drop platform to build the app
Customizing functionalities, workflows, and integrations
Testing & QA (1-2 weeks):
Internal testing of the app for bugs and usability
Pilot testing with key users
Deployment & Launch (1 week):
Publishing the app on app stores or distributing internally
Providing training and onboarding as needed
Post-Launch Support & Maintenance (Ongoing):
Monitoring performance
Making updates based on user feedback
Customisation
Snappii offers extensive customization options through its low-code platform, allowing users to tailor apps for specific workflows, branding, and features.
No Coding Needed: Most customization can be done via drag-and-drop tools and configuration settings.
Advanced Customization: For more advanced needs, Snappii supports custom coding to extend functionalities.
Data Points for Customization:
User interface design (branding, visuals)
Data collection forms
Workflow automation
Integration with enterprise systems (ERP, CRM, etc.)
Offline mode and device features (camera, GPS, barcode scanning)
Push notifications and user management
Examples: Construction inspection apps, field service apps, inventory management tools, and more.
May include initial consultation, configuration, and onboarding—costs vary based on scope; often a few thousand dollars.
Subscription Fees:
Monthly or annual licensing fee which includes access to the platform and app deployment.
Maintenance & Support Charges:
These may be included in subscription or billed separately. They typically cover:
Ongoing technical support
Platform updates
App updates and enhancements
Training sessions or onboarding refreshes
Additional Costs:
Custom development work beyond standard features
Integration with third-party systems (if complex)
Additional user licenses
Training
Snappii typically provides onboarding sessions to help new users understand how to build, customize, and deploy their apps using the platform. This can include live training webinars, tutorials, and documentation.
Documentation & Resources:
Comprehensive user manuals, step-by-step guides, video tutorials, and FAQs are available to facilitate self-paced learning.
Customer Support:
Help Desk & Support Tickets: Users can submit support tickets for technical assistance.
Live Support: Depending on the plan, live chat or phone support may be available during business hours.
Account Managers: For enterprise clients, dedicated account managers or customer success teams often provide personalized assistance.
Additional Training:
Many users opt for additional training sessions or workshops, which can be scheduled upon request, often at extra cost.
Security Measures
Data transmitted between devices and servers is secured using TLS/SSL encryption:
Secure Cloud Infrastructure:
Snappii’s cloud environment is hosted on secure, reputable cloud providers that comply with industry standards.
Access Controls:
Role-based permissions ensure that only authorized users can access sensitive data.
Data Backup & Recovery:
Regular backups help prevent data loss, with recovery procedures in place.
Compliance:
Snappii adheres to relevant data protection standards. However, for highly sensitive industries (like healthcare or finance), additional measures or compliance certifications (such as HIPAA, GDPR) may be necessary and should be discussed directly.
Updates
Snappii releases platform updates periodically—typically every 1-3 months. These updates include new features, bug fixes, security patches, and performance improvements:
Release Management:
Automatic Deployment: Updates are generally rolled out automatically or with minimal user intervention.
App Version Control: For deployed apps, updates may require users to update their mobile app versions via app stores.
Testing & Communication: Major updates are tested beforehand, and users are informed about new features and changes through release notes or newsletters.
Update Process:
Snappii manages updates centrally on their platform, ensuring that users benefit from improvements without disruption. For custom apps, developers or administrators may choose when to deploy updates.
Data Ownership and Portability
Typically, Snappii adheres to a policy where the client retains full ownership of their data. The platform functions as a service provider, hosting your app data but not claiming ownership over it:
Data Access & Exportability:
Clients are usually allowed to export their data at any time in standard formats (CSV, Excel, etc.).
The platform generally provides tools or APIs for data retrieval, ensuring users can access their data for reporting, analysis, or migration purposes.
Data Portability:
When service contracts end, clients should be able to migrate their data to another platform.
Before termination, organizations often receive a full data download or an API-based transfer option to ensure smooth data portability.
Scaling Up / Down
Snappii is a reputation management and marketing automation platform designed to help businesses grow through customer engagement, feedback, and referrals. It focuses on strengthening customer relationships while boosting online visibility and generating repeat business.
Scaling Up:
Adding more users, features, or applications is typically straightforward.
Many plans support tiered or subscription-based scaling, allowing organizations to increase capacity as needed.
Scaling Down:
Reducing services or users often involves modifying the subscription plan or license count.
There may be minimum term commitments, so organizations should review the contract for any restrictions on scaling.
Flexible Contracts:
Most SaaS agreements aim to support flexible scaling, but specific terms about notice periods, fees, or restrictions should be confirmed in the contract.
The terms & conditions for contract renewal and cancellation
Snappii terms and conditions define usage rights, responsibilities, renewal and cancellation policies, and compliance requirements to ensure transparency and fair use.
Contract Duration:
Usually, contracts are billed on a monthly or annual basis, with options for long-term commitments.
Renewal:
Automatic renewal is common unless the client provides notice of non-renewal within a specified period prior to expiry.
Renewal terms and rate adjustments should be outlined clearly in the agreement.
Cancellation:
Cancellation policies typically specify notice periods (e.g., 30 days prior to contract end).
Some plans may have early termination fees or require notice before the next billing cycle.
Data retention policies post-cancellation may specify how long your data remains accessible and how to retrieve it.
Data After Cancellation:
Clients are generally advised to export their data before termination, as access may be revoked afterward.
Compliance
Snappii meets industry compliance standards by ensuring data security, regulatory adherence, and reliable audit readiness.
General Standards:
Adheres to common security protocols (encryption, access controls).
Meets industry standards for SaaS data management.
Specific Standards (if applicable):
GDPR: Likely compliant or able to support GDPR requirements for data privacy if serving European clients.
HIPAA: Not specifically marketed as HIPAA-compliant, but certain features or configurations may support healthcare data if appropriately managed.
ISO/IEC standards: The platform may align with certifications related to security and quality management, though details should be confirmed with Snappii directly.
