Smart IVR is a high-performance, carrier-grade conversational IVR platform offered by Interactive Powers, headquartered in Madrid and Miami. It enables enterprises and contact centers to build scalable, multi-tenant interactive voice systems with DTMF, speech recognition, TTS, and natural-language capabilities.
Founded in 2015 in Coral Gables/Miami, with expansion into Madrid and Costa RicaTracxn.
A conversational IVR supporting DTMF, TTS, ASR, and NLU with Google, Amazon, Microsoft, Nuance, and DeepGram integration.
Based on VoiceXML 2.x, SIP-standard connectivity, AES-256 encryption, and CPaaS deployment via AWS
Includes hypercaching for Text-to-Speech, MRCP connectors for speech engines, database/web services integration, WAV/MP3 call recording, and real-time
The platform is in version 2.x (VoiceXML), enforcing open standards for interoperability and reducing vendor lock-
Supports conversational IVR with NLP dialogue engines via Google Dialogflow and others.
Presented as a nimble, innovation-oriented team (“brightest minds”) driving the video revolution in contact centers.
Serves diverse clients—including banks (e.g. Banco Sabadell, Generali, AENA, Allianz)—and solution providers integrating with platforms like Genesys, Avaya, Cisco, and Five9.
