Name: ServiceChannel
Brand: ServiceChannel
SKU: 6867c8323a49c90b5e3c690c
Rating: 4.3 (95 reviews)

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ServiceChannel

By ServiceChannel

Alternatives

Categories Associated

General Contractor Software

Overview of ServiceChannel Software Company

ServiceChannel is a leading SaaS platform for facilities management, offering tools to source, manage, and pay for repair and maintenance services across distributed locations. It serves over 500 global brands in 75+ countries, processing millions of transactions and billions in service spend annually.

Founding and Growth

Founded: 1999 by Steven Gottfried and Serge Lubensky.
Originally focused on digitizing facilities maintenance for retail and restaurant chains.
Grew into a global platform with clients in healthcare, logistics, banking, and more.
In 2021, ServiceChannel was acquired by Fortive Corporation, a diversified industrial technology company

Funding and Valuation

Previously backed by Accel Partners, a major venture capital firm.
ServiceChannel has been recognized among the “Hot 100 Privately Held Software Companies” by JMP Securities.
Processes over $50 billion in service spend across its platform.

Product Offerings and Features

ServiceChannel offers a robust suite of tools for facilities management:

Core Features:

Work Order Automation
Preventive Maintenance Scheduling
Service Provider Marketplace
Analytics & Reporting
Refrigerant Tracking
Compliance Management
Mobile App Access
Budget Forecasting Tools

New Innovations:

ServiceChannel Scout: AI-driven provider matching based on cost, quality, and speed.
ServiceChannel Managed: Outsourced FM services with expert oversight.
ServiceChannel Spaces: 3D modeling of floor plans and assets for better planning and visualization

Acquisitions and Product Expansion

Acquired SensorFlow, an IoT company, to enhance real-time asset monitoring and energy management.
Expanded into ghost kitchens, cannabis chains, and distributed healthcare (e.g., COVID vaccine sites).
Partnered with Accruent to integrate real estate and FM solutions

ServiceChannel AI and New Features

EasyPay: Consolidated payments to providers.
Price Score Tool: Helps source contractors based on pricing efficiency.
Enhanced Mobile UX: New homepage and filters for faster navigation

Company Culture and Values

Inspired by Kaizen (continuous improvement).
Prioritizes diversity, integrity, and employee growth.
Recognized by Wealthfront as a top career-launching company for three consecutive years.
Focused on creating a sustainable and profitable ecosystem for customers and communities.

User Base and Community

Serves industries including:
- Retail
- Restaurants
- Healthcare
- Education
- Logistics
Customers include Louis Vuitton, CVS Health, Trader Joe’s, and Bloomin’ Brands.
Community includes 70,000+ service providers and a growing network of partners and developers.