Sensat

1. Discovery & Scoping
   • Sensat collaborates with your team to understand project goals, site conditions, and data requirements.

   • They define the scope of the digital twin—what assets, layers, and integrations are needed.

2. Data Collection & Mapping
   • Site data is gathered using drones, LiDAR, photogrammetry, or existing CAD/GIS files.

   • Sensat processes this into a unified 3D map or digital twin of the site.

3. Platform Setup & Integration
   • The digital twin is uploaded to Sensat’s cloud platform.

   • Integrations with project management tools, BIM models, and sensor data may be configured.

4. User Onboarding & Training

   • Teams are trained to navigate the platform, collaborate, and use features like annotations, measurements, and data overlays.

5. Go-Live & Ongoing Support
   • The platform goes live for daily use.

   • Sensat provides ongoing support, updates, and additional data layers as needed.

Typical Timeline

• Small to mid-size projects: 2–4 weeks from kickoff to go-live.

• Large infrastructure projects: 6–12 weeks, depending on complexity and data availability.

Sensat offers multiple layers of customization depending on your business size and needs:

• Enterprise Plan Customization
  • Tailored integrations with existing systems (e.g., BIM, GIS, CDE platforms)
  • Custom support packages and onboarding workflows
  • Scalable asset coverage for large or complex infrastructure projects

  • Advanced collaboration tools and permissions management

• Add-On Modules
  • Digital Landscapes: AI-powered real-world context generation for your site
  • Data Capture Services: One-off or continuous drone/LiDAR mapping by Sensat’s in-house team

  • Guest User Expansion: Projects can add more external collaborators beyond the default 10% guest user limit

• Integration Options
  • Out-of-the-box integrations with major CDEs (Common Data Environments)
  • Enhanced data management tools for syncing project updates and visual clash detection

• Setup Fees: May apply for custom onboarding, integrations, or data capture services.

• Maintenance: Included in the monthly subscription; no separate maintenance charges disclosed.

• Support Charges: Vary by plan:
  • Professional: Limited support included.
  • Premium: Premium support included.

  • Enterprise: Custom support packages available.

• Guest User Expansion: Additional fees may apply if guest user access exceeds the default 10% allocation.

• Add-On Services: Optional modules like drone mapping, LiDAR scans, or enhanced data layers may incur extra charges.

Sensat offers a structured onboarding experience tailored to project complexity and user roles:

• Interactive Onboarding: Guided walkthroughs of platform features, including workspace setup, data uploads, and collaboration tools.

• Help Center Access: A rich library of tutorials, FAQs, and update logs to help users self-serve and troubleshoot.

• Dedicated Support:
  • Premium and Enterprise plans include direct access to Sensat’s support team.

  • Enterprise clients often receive custom onboarding and training sessions.

• Role-Based Training: Users are trained based on their roles—e.g., project admins, contributors, or viewers—to ensure efficient use of tools like markups, data layers, and access controls.

Sensat takes data protection seriously, with a multi-layered security framework:

• Certifications:
  • ISO 27001:2022 certified
  • Cyber Essentials certified

  • GDPR compliant (acts as both data processor and controller)

• Authentication & Access Control:
  • Single Sign-On (SSO) via SAML, Azure, or OIDC
  • Multi-Factor Authentication (MFA) for non-SSO users

  • Role-Based Access Control (RBAC) for granular permissions across projects and workspaces

• Infrastructure & Data Resilience:
  • Hosted across multiple cloud availability zones for high uptime
  • Redundant compute servers with auto-scaling

  • Backup and rollback mechanisms to prevent data loss or corruption

• User & Content Management APIs:
  • Automate onboarding/offboarding
  • Control data access dynamically across teams

Sensat releases updates regularly, with a clear changelog and rollout strategy:

• Monthly Feature Releases: New tools, UI improvements, and integrations are added frequently.

• Major Platform Upgrades: For example, Platform 2.0 introduced workspaces, enhanced access controls, and better presentation tools.

• Update Transparency:
  • All updates are documented in the Sensat Help Center, including release dates and feature descriptions.
  • Users are notified of major changes and can access tutorials for new features.

Sensat is transparent about its data policies, and here’s what stands out:

• Customer Ownership: You retain full ownership of the data you upload to the Sensat platform. Sensat acts as a data processor, not a data owner.

• Portability:
  • You can export your project data at any time, including geospatial layers, markups, and attachments.

  • Sensat supports standard formats for data interoperability (e.g., .LAS, .OBJ, .DXF, .CSV), making it easier to migrate or integrate with other platforms.

• Data Processing Agreement (DPA): Sensat provides a DPA outlining how data is handled, stored, and protected. This includes GDPR compliance and ISO 27001:2022 certification.

• Content Permissions: Granular access controls allow you to manage who can view, edit, or fully control specific data folders and layers

Sensat’s platform is designed to scale with your organization’s evolving needs:

• Flexible Plans:
  • Professional: Ideal for small teams or single-site projects.
  • Premium: Suited for mid-sized organizations with multiple integrations.

  • Enterprise: Fully customizable for large infrastructure portfolios.

• Scaling Up:
  • Add more users, workspaces, or integrations as needed.
  • Expand asset coverage or enable advanced modules like drone mapping or real-time sensor overlays.

  • Enterprise clients can negotiate custom terms for expansion.

• Scaling Down:
  • You can reduce the number of active users or workspaces.
  • Downgrade to a lower-tier plan if fewer features or integrations are needed.
  • Sensat’s terms allow for contract adjustments, though notice periods and minimum commitments may apply.

• Automatic Renewal: Contracts may include auto-renewal clauses unless explicitly terminated within the notice period.

• Notice Period: Cancellation typically requires written notice within a defined window—often 30 days before renewal. This may vary by contract tier.

• Termination Rights:
  • Customers can terminate for convenience with proper notice.

  • Sensat reserves the right to terminate for breach or misuse of the platform.

• Early Termination Fees: May apply if a contract is canceled before the agreed term ends, especially for custom or enterprise deployments.

• Data Retention Post-Cancellation:
  • Customers retain ownership of their data.

  • Sensat may offer a grace period for data export before permanent deletion.

• Amendments & Updates: Sensat may update terms periodically, with changes posted on their legal page. Continued use implies acceptance.

• ISO 27001:2022: Certified for information security management systems.

• Cyber Essentials: Certified under the UK government-backed cybersecurity scheme.

• GDPR: Fully compliant; Sensat acts as both data processor and controller depending on context.

• Data Hosting: Hosted on AWS infrastructure certified for ISO 27001, PCI DSS Level 1, and SOC 2.

• Encryption: TLS 1.2+ for data in transit; AES-256 for data at rest.

• Authentication: Supports SSO via SAML, Azure, or OIDC; MFA enabled for non-SSO users.

• Access Control: Role-Based Access Control (RBAC), session timeouts, and detailed audit logs.

• Backup & Recovery: Continuous MongoDB backups, hourly snapshots, and rollback capabilities.

• Penetration Testing: Regular internal and external testing under NDA; automated vulnerability scans.