The implementation process for Sendcloud is relatively straightforward due to its plug-and-play integrations with various e-commerce platforms, ERP systems, and WMS solutions. The process typically involves:
Create a Sendcloud account and configure business settings, shipping locations, and user access.
Most popular e-commerce platforms support plug-and-play integrations that require little to no technical expertise.
Configure shipping methods, delivery options, and service levels.
Set up shipping rules to automatically select carriers, shipping methods, and workflows based on factors such as destination, order value, weight, or product type.
Configure shipment tracking notifications, branded tracking experiences, and returns management processes.
Train users and begin processing live shipments.
Small businesses using standard e-commerce integrations: typically a few hours to 1 day
Mid-sized businesses with multiple carriers and automation requirements: typically a few days to 2 weeks
Yes. Sendcloud offers extensive customization options for businesses ranging from small online stores to large enterprises.
Build automated shipping processes that reduce manual intervention.
Remove Sendcloud branding on higher-tier plans through white-label options.
Build custom automation between Sendcloud and internal business systems.
For larger organizations, Sendcloud offers:
Paid plans include a label fee that ranges from approximately €0.07 to €0.10 per shipping label, depending on the plan.
Enterprise implementations may involve custom onboarding or implementation services, which are typically priced on a case-by-case basis.
Sendcloud provides a combination of self-service resources, onboarding assistance, and tiered customer support to help new users get started.
Dedicated Technical Support Managers for Enterprise customers.
Support varies by subscription tier:
Security is a major focus for Sendcloud, with several organizational, technical, and compliance controls in place.
Security program aligned with recognized industry frameworks such as OWASP and NIST.
Structured risk management framework for identifying and mitigating security risks.
Real-time provisioning and deprovisioning of access rights.
Office access controls including secure entry systems, alarms, and camera monitoring.
Sendcloud appears to follow a continuous product development model, with updates released regularly throughout the year.
Public changelog entries show multiple updates being released within the same month, indicating an ongoing release cycle rather than large annual upgrades.
User experience and operational efficiency improvements.
Sendcloud's policies indicate that customers retain control over the business and shipping data they upload to the platform, while Sendcloud acts as a processor of that data to provide shipping and logistics services. The company follows GDPR requirements and supports customer rights relating to personal data management.
The platform is designed to support GDPR rights, including data correction, deletion, and other data subject requests.
Enterprise customers can leverage advanced integration capabilities to support multi-system environments and reduce dependency on a single platform.
Sendcloud offers multiple subscription tiers and a usage-based pricing structure that allows businesses to scale according to shipping volume and operational complexity.
Organizations can upgrade through progressively more capable plans as their needs expand:
Enterprise plan for organizations with custom workflows, integrations, and technical requirements.
As businesses move to higher tiers, they gain access to:
Custom development and carrier integration options.
Sendcloud uses a subscription-based model with terms that vary by plan type and contract arrangement. The following are key provisions publicly disclosed in its terms and conditions.
Certain subscription tiers include label-volume limits. If those limits are exceeded, Sendcloud may automatically move the customer to a higher tier and/or apply additional per-label charges.
Sendcloud maintains several recognized security and privacy compliance standards and follows established information security frameworks.
ISO 27001 demonstrates the implementation of a formal Information Security Management System (ISMS).
Privacy controls for personal data management
In addition to formal certifications, Sendcloud states that it follows recognized industry frameworks and practices, including:
