Account Setup and Invitation: Administrator or practice receives an email invitation to ScriptSure. The invitation includes a unique registration link and instructions for setup. If ScriptSure is being used through an integrated EHR, setup may begin by launching ScriptSure within the EHR interface.
Practice Registration and Basic Information; Complete a short, step-by-step signup process: enter eligibility, user and provider data, confirm email, set passwords, and provide practice details. A clinician’s NPI or provider identification is required for prescribers.
Business Associate Agreement (BAA) & Identity Verification: Review and sign the Business Associate Agreement electronically. Complete ID.me proofing for DEA EPCS (controlled substance) compliance. This step is essential for practices intending to prescribe controlled medications.
Adding Additional Users: After the administrator is set up, add other prescribers, nurses, supporting staff, or admins who require access to ScriptSure. Each receives their own login credentials and permissions.
User Training and Onboarding: Access online help, quick start guides, training videos, and support resources. Standard training sessions typically last 30–60 minutes per provider and are offered live or self-paced. Onboarding also includes initial support for workflow questions and system navigation.
System Customization and Optional Integration: Practices can customize prescribing templates, favorite medications, and user preferences. Integration with EHR, PM, or pharmacy networks is performed if required, and typically takes about 2 working days to establish and test the interface.
Go-Live and First Use: Staff can immediately begin using ScriptSure to add patients, create scripts, and send electronic prescriptions. For controlled substances, providers use two-factor authentication via ID.me for secure DEA-compliant approval.
ScriptSure
By D.A.W. Systems, Inc
ScriptSure Cloud E-Prescribing is designed with a strong focus on usability and workflow flexibility, making it accessible and adaptable for a wide range of healthcare practices. While it’s optimized for quick deployment and out-of-the-box prescribing, ScriptSure also offers several points of configuration to help meet specific business needs:
Providers and staff can establish custom prescription templates for frequently used medications, SIGs, and favorite drug lists, accelerating common workflows.
The dashboard and medication history can be color-coded and organized to reflect user preferences and support quick navigation.
Practices can add multiple users (providers, nurses, admins) with role-based permissions, enabling control over access to features and patient records.
Each user or practice can designate preferred pharmacies, set up default prescribers, and pre-fill routine clinical content to streamline day-to-day operations.
Prescription insurance formulary checking and patient medication history integrate with practice protocols for cost-effective, error-free prescribing.
Customizable prescription and office visit templates allow practices to standardize documentation and tailor visit super-bills for different specialties.
Patient education sheets (available in English and Spanish) can be selected and distributed according to practice communication standards.
ScriptSure integrates natively with a variety of EHRs, EMRs, practice management systems, and pharmacy networks, allowing organizations to embed e-prescribing within broader clinical workflows or use it as a stand-alone tool.
The cloud-based interface adapts automatically to different devices (desktop, tablet, mobile), so practices can customize device usage policies and access modes to fit their environment.
Activity dashboards, reporting tools, and audit trails can be configured to present the most relevant compliance or operational metrics for each practice.
Role-based access control enables customization of user privileges, enhancing both security and adherence to privacy policies.
Practices manage customizable patient records, including demographic fields, pharmacy preferences, diagnosis input, and vital signs tracking.
ScriptSure Cloud E-Prescribing is structured to offer transparent, affordable pricing with minimal additional fees, making it accessible for a broad range of healthcare practices and individual prescribers.
There are no setup fees or installation costs associated with ScriptSure. The platform is cloud-based and does not require any software installation on your devices. Account creation and full access to e-prescribing features are included when you subscribe to a plan, and practices can begin using ScriptSure almost immediately after registration.
Maintenance, upgrades, and software updates are included with every purchase at no extra charge. This means users always operate with the latest version, benefiting from new features, security enhancements, and regulatory compliance improvements without additional recurring costs. Updates are delivered automatically through the cloud, requiring no action or extra payment from users.
Technical support and user resources are included in all ScriptSure subscription plans. This covers access to:
Ongoing assistance for workflow questions, integration support, and troubleshooting
There are no additional charges for standard support, onboarding, or help with day-to-day use as long as your subscription is active.
Subscription Fee: ScriptSure is billed as a monthly subscription (typically $35–$45 per user/month) or as an annual plan (about $500 per user/year, includes annual ID proofing).
ID Proofing for DEA EPCS: There may be a $65 annual ID proofing fee per prescriber for those needing Electronic Prescribing of Controlled Substances (EPCS) compliance.
User-Friendly Setup: ScriptSure Cloud E-Prescribing is designed for rapid onboarding. New users receive a tailored invitation and setup link via email, enabling straightforward account creation and practice registration without the need for local software installation.
Training Resources Included: Every purchase includes access to a comprehensive suite of training materials such as quick start guides, user knowledgebase, and step-by-step tutorials. These resources are available online, allowing new users to learn how to navigate, prescribe, and manage patient data at their own pace.
Interactive Training Sessions: Practices can take advantage of online training videos and live support sessions. Typical new user training lasts 30–60 minutes per provider and focuses on system basics, workflow optimization, and essential e-prescribing tasks, such as sending prescriptions, handling refill requests, and checking formulary coverage.
Role-Based Learning: After the primary administrator is set up, additional staff—including prescribers, nurses, and support personnel—can be added and trained individually, ensuring each team member receives guidance suited to their role and access rights.
24/7 Technical Support: ScriptSure offers round-the-clock technical assistance via phone, email, and an online ticketing system. Users can resolve workflow, integration, or technical issues at any time without additional charges.
Knowledgebase and FAQs: The platform provides an extensive online knowledgebase and FAQ section to address common user questions, best practices, and troubleshooting tips, enhancing self-service support.
Continuous Updates and Upgrades: All software updates, enhancements, and regulatory compliance changes are delivered seamlessly and automatically through the cloud, ensuring that users always operate with the latest features. Accompanying educational materials and release notes keep users informed of new capabilities.
ScriptSure Cloud E-Prescribing implements a robust set of security and compliance protocols to protect sensitive health and patient data. These measures align with healthcare industry best practices and relevant regulatory requirements.
HIPAA Compliance: ScriptSure is fully HIPAA compliant, ensuring the confidentiality, integrity, and security of Protected Health Information (PHI). This encompasses technical, administrative, and physical safeguards for privacy and data security, as required by U.S. health law.
DEA EPCS Accreditation: The platform is accredited by the DEA for Electronic Prescribing of Controlled Substances (EPCS), ensuring all controlled medication prescriptions follow strict security guidelines such as identity proofing and two-factor authentication.
Data Encryption: All data stored and transmitted through ScriptSure is protected using industry-standard encryption. This includes encrypted data transmission over secure (HTTPS/TLS) connections and strong encryption for data at rest, helping to prevent interception or unauthorized access.
Two-Factor Authentication (2FA): When prescribing controlled substances, providers must complete dual-factor authentication—using ID.me (a secure identity proofing service)—which may include hardware tokens or code generators, always meeting DEA requirements.
Role-Based Access and User Controls: The system supports multiple users per organization, each with unique permissions and credentials, limiting access to PHI based on staff roles and responsibilities.
Audit Trails: ScriptSure maintains comprehensive, tamper-evident audit logs that track all user activity and system access. These logs support regulatory auditing and help detect unauthorized activity quickly.
Secure Cloud Infrastructure: The cloud platform ensures physical and software security at U.S.-based data centers, guarding against accidental loss, misuse, or alteration of data during storage and processing.
No Local Installation Required: By functioning through web browsers and responsive web-apps, ScriptSure minimizes risks associated with client-side software vulnerabilities.
Incident and Breach Response: In the event of unauthorized access or a potential data breach, ScriptSure has defined protocols for rapid mitigation, notification of affected parties, and compliance with HIPAA/HITECH breach reporting requirements.
Training and Compliance Tracking: All staff at ScriptSure and its users are regularly trained on privacy compliance and security best practices. The platform tracks compliance and guides proper PHI handling.
Business Associate Agreements (BAA): ScriptSure engages in BAAs with healthcare practices per HIPAA rules, further clarifying roles and obligations around the use and safeguarding of health information.
ScriptSure Cloud E-Prescribing regularly releases software updates to ensure compliance, add features, and improve performance. While there is no fixed public schedule specifying weekly or monthly intervals, updates are rolled out whenever there are enhancements, regulatory changes, or security improvements to be made. Notably, major updates—such as version 3 releases—have documented rollouts, with recent examples of significant updates being announced as they occur (e.g., a V3 update in October 2024).
Automatic Cloud Deployment: ScriptSure is cloud-based, so all updates are automatically deployed across all user accounts. This means subscribers always operate on the latest, most secure version of the software without having to manually download or install patches.
Minimal Disruption: Updates are managed by the technical team and are designed to be seamless, typically occurring in the background with no interruption to daily prescribing activity.
Communication: When significant updates or new features are released, users are informed through support emails, help desk notifications, or release announcements. Training resources and updated guides accompany new versions to help users quickly adapt to changes.
ScriptSure Cloud E-Prescribing is built with flexibility to accommodate changing organizational requirements, making it simple for practices of any size to adjust their use of the platform as they grow or contract. Here’s how scaling is managed:
Unlimited User Additions: Practices can add new users—such as prescribers, nurses, and administrative staff—as needed. Each user receives their own login, can be assigned role-based permissions, and is billed at the standard per-user subscription rate.
Multi-Location Support: ScriptSure allows expansion to additional sites or locations without infrastructure concerns. Cloud access ensures that new offices or providers can be onboarded instantly—no hardware or local installation is required.
Easy Integration: New practice sites or users can be integrated into existing workflows, and the cloud system ensures all users access the latest features and data in real time.
Responsive Subscription Model: The subscription is pay-as-you-go, so your monthly or annual charges simply adjust in direct proportion to the number of active users. There are no setup fees, long-term contracts, or bulk penalties for expansion.
No Minimum User Requirement: Practices can reduce their user count at any time by deactivating accounts for departing providers or staff. Charges automatically decrease as the number of users drops.
No Cancellation Penalties: There are no penalties, fees, or lock-in periods for reducing scale, making the transition smooth for downsizing organizations.
Monthly or Annual Subscription: ScriptSure is offered primarily through a subscription model, with options to pay monthly or annually per user.
Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle (monthly or annually), ensuring uninterrupted service. No long-term contracts are required, making it a flexible, pay-as-you-go solution.
No Setup or Installation Fees: There are no initiation fees; the subscription covers access, support, and updates.
Transparency and Flexibility: Users can view and manage their subscription details, including renewal status, by logging into the ScriptSure platform and navigating to the billing section.
Cancel Anytime: Users may cancel their ScriptSure subscription at any time. There is no required notice period or penalty for early cancellation. Cancellation can be performed by logging into ScriptSure, accessing the account billing page, and using the "Cancel Plan" feature (top right), or by contacting customer support directly.
Immediate Effect: Upon requesting cancellation, the account is set to terminate at the end of the billed period. No additional charges are incurred after cancellation.
No Refunds: Payments made for the current or any prior period are generally non-refundable, including for any unused portion of the term. Refunds are only granted in rare, exceptional circumstances at the company's discretion.
Cancellation for EMR-Integrated Users: If ScriptSure is accessed through an integrated EMR/EHR system, cancellation must be initiated with the third-party EMR/EHR vendor, not directly with ScriptSure.
Upgrading/Downgrading: Practices can upgrade (add users/features) or downgrade (remove users/features) their subscription at any time, with billing adjusted on the next cycle.
No Hidden Fees or Penalties: There are no cancellation penalties, early termination fees, or hidden charges associated with stopping service or reducing user count.
ScriptSure Cloud E-Prescribing is designed to align with essential healthcare industry regulations and standards, ensuring safe, legal, and reliable electronic prescribing for healthcare organizations.
HIPAA Compliance: ScriptSure is fully HIPAA compliant, safeguarding the privacy and security of Protected Health Information (PHI). The platform employs technical, administrative, and physical measures to ensure confidentiality, integrity, and availability of patient data. Features such as data encryption (at rest and in transit), audit trails, secure cloud infrastructure, and comprehensive user access controls fulfill HIPAA requirements for electronic health records and electronic prescribing workflows.
DEA EPCS Accreditation: ScriptSure is accredited by the U.S. Drug Enforcement Administration (DEA) for Electronic Prescribing of Controlled Substances (EPCS). This means providers using ScriptSure can legally and securely e-prescribe controlled substances, with mandatory dual-factor authentication and identity verification via services like ID.me to meet DEA guidelines.
NCPDP & Surescripts Standards: ScriptSure utilizes the National Council for Prescription Drug Programs (NCPDP) SCRIPT standard for e-prescribing and integrates with the Surescripts network. This ensures secure, standards-based transmission of prescriptions, refill requests, and eligibility checks, supporting nationwide interoperability and regulatory compliance for digital medication management.
State and Federal Regulatory Alignment: The platform meets applicable state requirements for electronic prescribing, including support for electronic prior authorizations (ePA), Prescription Drug Monitoring Program (PDMP) queries, and digital archiving to fulfill Medicaid, Medicare, and local mandates.
Strong Data Encryption: All electronic data is encrypted in transit via HTTPS/TLS and at rest in secure, U.S.-based cloud data centers, protecting sensitive information during both storage and transmission.
Dual-Factor Authentication (2FA): For prescribing controlled substances, ScriptSure enforces dual-factor authentication, as required by DEA EPCS accreditation, adding a critical security layer to the prescribing process.
Audit Trails and Activity Logging: Comprehensive, tamper-evident audit logs track all system access and user actions, facilitating regulatory audits and rapid incident response.
Role-Based User Controls: Permissions and access levels are assigned according to regulatory best practices, aligning with both HIPAA and DEA requirements.
